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Director, Hospital Laboratory System

Category Laboratory Location Lewiston, Maine Job function Operations Job family Laboratory Operations
Shift Day Employee type Regular Full-Time Work mode On-site

This position provides leadership and directs the training, development and supervision of laboratory personnel; plans and schedules the activities of the laboratory; assumes responsibility for the proper application of policies and procedures; and operates the laboratory on a cost-effective basis. The incumbent is accountable for the accuracy and reliability of all services provided by the laboratories in the Central Maine Health care System under his/her supervision. 

  • Ensures that all testing performed under his/her supervision is according to established, approved procedures and quality control policies. 
  • Performs management tasks, in partnership with applicable centers of excellence, such as: 
    • Interviews, employs, terminates, or makes recommendations with regard to hiring or dismissal. 
  • Plans work schedules and assigns work based on availability of personnel, workload and makes adjustments to ensure continuous operations and productivity levels.  
  • Evaluates employee performance, recommends appropriate pay increases, handles grievances and work group performance. 
  • Coaches and counsels staff to assist in their professional development. 
  • Anticipates departmental needs in order to establish both long and short-range goals; provides direction to the employees to ensure implementation of plans and the meeting of goals; and measures compliance in collaboration with administration (CMMC, Quest Diagnostics and Hospital). 
  • Prepares written monthly reports of all laboratory activities and submits to the Director as directed. 
  • Establishes necessary budgetary controls and maintains costs within budgeting constraints. 
  • Supports and complies with all CMMC, Quest Diagnostics and Hospital policies and procedures.  Accountable for implementation and employee compliance with policies and procedures. 
  • Implements and coordinates Point-of-Care-Testing (POCT) within the hospital. 
  • Makes recommendations for the purchase of capital equipment. 
  • Supports and participates in the hospital’s performance improvement process in an effort to continuously improve the quality of patient care. 
  • Investigates and resolves problems; informs Director of all major problems. 
  • Responsible for the maintenance and retention of all documents needed for Federal/State inspections; ensure successful inspections and initiate timely remedial action as appropriate.  Ensures that the laboratory maintains certification in all testing areas and retains its license. 
  • Executes Safety and Infectious Control Procedures to ensure patient, staff, and visitor safety. 
  • Promotes mutual respect and professionalism throughout the company and hospital. 
  • Ensures that client inquiries and problems are handled professionally and expeditiously. 
  • Other duties as assigned. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position. 

Required Work Experience:  

A proven performance record managing a hospital laboratory, with at least 5 years of management experience. There are 4 Direct reports. 

Physical and Mental Requirements:  

Sitting, standing, walking, and able to operate motor vehicle. 


  • Detailed knowledge of laboratory operations. 
  • Detailed knowledge of and ability to develop laboratory CQI, Quality Management programs. 
  • Detailed knowledge of hospital financial operations as it relates to functioning of clinical laboratories. 
  • Detailed understanding of laboratory and hospital information systems, implementation plans, and interfaces. 


  • Demonstrated leadership and significant management skill in Laboratory Medicine. 
  • Ability to work with hospital and laboratory personnel in meeting the standards for clinical testing with respect to cost, service, and quality.   
  • Ability to lead subordinate staff in the performance of their duties. 
  • Ability to work with the System Laboratory Medical Director.  
  • Ability to work with and communicate effectively with physicians, hospital and company leadership, staff and customers. 

Bachelors Degree required. Master’s Degree Preferred. 


MT (ASCP) or equivalent for certification as a general laboratory supervisor under C.L.I.A. 1967(Required)


“I love working here because Quest has been my second family and second home. I've experienced a wholesome work environment, and good management.”

- Quest Employee

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Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other status protected by state or local law. Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary.