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Supply Chain & Logistics Supervisor

Category Customer Service Location Lenexa, Kansas Job function Operations Job family Client Services
Shift Day Employee type Regular Full-Time Work mode On-site

Accountable for all aspects of service and operational support for the Blueprint for Wellness products and a team of Wellness Specialists, Coordinators and contracted examiners. Strong national matrix management of multiple lab and operational systems and processes that are necessary to successfully manage accounts, people, grow the business and maintain relationships with wellness clients and vendors. 

Provide ongoing customer satisfaction by coordinating and delivering exceptional service levels through strategic interactions with local business units, Exam One and operational functional areas. The ability to manage a number of tasks, people and projects to drive successful outcomes is essential.  Superior communication skills are necessary to maintain an outstanding level of service to both senior internal and external customers.

  • Monitor and maintain Lenexa print area activities, including materials ordering, managing client implementation projects, managing QA/QC processes for printed materials and maintaining adequate levels of inventory to meet customer demand for onsite events.
  • Source, negotiate, implement, and maintain relationships with key vendors who add strategic value to the EPH business.
  • Manage monthly SLAs and performance meetings, which will include corrective action plans (CAPs) when systemic or recurring issues are identified (internal and external).
  • Develop and recommend appropriate strategies to handle inventory levels, safety stock levels, replenishment, material shortages and the phase in/out of new/old materials.
  • Coordinate physical inventory process for BU, including cycle counts as needed to maintain database integrity. This includes management of inventory at three (3) locations.
  • Lead Immunization Logistics for H&WS to include managing distributor relationships with vendors, assign and manage complex deadlines including 15,000 shipments for a $13M sales revenue program.
  • Drive continuous improvement in quality, service, capacity, and value by working collaboratively with subject matter experts and end-users to identify requirements and maximize total value.
  • Manage work flows to ensure accurate, on-time delivery of supplies to Providers/Customers.
  • Support as the 2nd level phone, email and client problem escalation problem solver.
  • Work with assigned team to increase their job knowledge through teaching, training, coaching and mentoring.
  • Interview, hire, coach, evaluate performance, and address employee issues as people manager.
  • Ensure compliance to all applicable CLIA, IATA, DOT, OSHA etc. policies and procedures.

Required WorkExperience:

  • Minimum of 2 years in a leadership position with a background in Supply Chain/Customer Service and/or Operations experience.
  • Demonstrated ability to provide and maintain high levels of customer service that facilitates the development and retention of customer relationships.
  • Demonstrated ability to be organized, manage multiple projects and to produce required deliverables by the established deadlines and with the appropriate level of detail and accuracy.

Physical and Mental Requirements:

  • Adjust priorities quickly as circumstances dictate.
  • Ability to interact professionally with colleagues and/or customers for different purposes in different contexts.
  • Effective use of verbal and written communication.
  • Strong problem solving and analytical skills.
  • Ability to manage conflicts and implement resolutions for successful outcomes.

                  Ability to move/transport 40+ lbs.

Core Competencies

  • Action Oriented
  • Optimizes Work Processes
  • Financial Acumen
  • Customer Focus
  • Manages Complexity


  • Knowledge of supply chain planning techniques, statistical modeling, and forecasting.
  • Ability to form strong team-based relationships with both internal and external partners and customers.
  • Working knowledge of Microsoft Office programs (Word, Excel, etc.) or equivalent and purchasing-related systems.
  • Ability to travel to client meetings, screenings, etc. as needed – up to 25% travel.


“I love working here because Quest has been my second family and second home. I've experienced a wholesome work environment, and good management.”

- Quest Employee

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Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other status protected by state or local law. Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary.