Interviewer Ins Risk - I - Sedalia, MO req27327 - copy in Sedalia, MO at Quest Diagnostics

Date Posted: 11/26/2019

Job Snapshot

Job Description

Schedule: -Monday – Friday 8AM to 5PM
Training Schedule: M-F 8AM to 5PM for One week

You will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You’ll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve. 

At Quest, we are on a continuous journey of discovery and development. It’s this attitude that has made us an industry leader and the #1 Diagnostic Lab in the US. For those joining us, we offer exciting and fast-moving career opportunities where you can affect change at a rate unheard of in many organizations of our size and scope. While we invest in and develop technology to drive our innovations, our ongoing success relies on our people. 
Basic Purpose:
The primary purpose of this position is to complete life insurance applications through inbound and outbound telephone calls placed to applicants who have already applied for life insurance. This job is NOT a sales job.  This position requires attention to detail and the ability to type responses based upon scripted questions.
As a Call Center Customer Service Representative, you'll:
Work in our call center, wear a headset, and talk to insurance applicants over the phone.
Complete life insurance applications by placing outbound and receiving inbound telephone calls.
These interviews will include gathering medical, financial, occupational, and avocation histories. 
Use your Customer Service skills while providing peace of mind to our customers.
Stick to your schedule, show up for work on time, and get engaged with our company's culture and activities.
The more you invest in your career, the more it gives back to you.
DUTIES and RESPONSIBILITIES: The major functions of the position 
Complete life insurance applications by placing outbound and receiving inbound telephone calls.
Leaves messages for return calls or completes interviews with life insurance applicants.
These interviews will include gathering medical, financial, and occupational histories.
Read scripted questions and type answers verbatim.
Reviews and edits information collected during the interview for quality assurance purposes.
Use professionalism, courtesy, empathy, and customer service savvy to ensure all applicable information is gathered.
Must be able to maneuver through multiple script components and Internet
Required to meet and maintain production and quality standards.
Observe all compliance policies and safety policies and procedures as outlined in the ExamOne Safety Manual or safety matters included in other special training.
Other duties as assigned.
Supervision Exercised: 
This position has no supervisory responsibilities.

If you’re interested in career opportunities, but not ready to apply, join our talent network to stay connected to us and receive updates on the latest job opportunities and company news.

Group of people