Insurance Risk Interviewer FT in Lincoln, NE at Quest Diagnostics

Date Posted: 11/18/2020

Job Snapshot

Job Description

Insurance Risk Interviewer

In Client Services you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You’ll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.

At Quest, Client Service is something we take pride in – making sure that the people we serve feel valued and understood, while providing and gathering accurate information. Client Service is always critical and that’s why our team is both valued and recognized within the business as a key part of our brand. As part of a diverse and supported team, Client Services offers an outstanding career path with an industry leader.

Job Summary:
As an Insurance Risk Interviewer, you will complete interviews in a call center environment on life insurance, medical, and financial matters via telephone through outbound calls for multiple client companies. This customer service representative position is ideally suited for a self-motivated and career-minded individual that is seeking a strong start in the healthcare industry and is excited by beating performance and quality standards in order to best serve the customer.  You will be on a career path and eligible for promotion to Insurance Risk Assessment Interviewer II which requires production and quality standards of this position to be met and maintained for a minimum of 3-months after their new hire orientation period.
This position has the following full-time shifts available in Central Standard Time:
Monday – Friday from 11:00am – 8:00pm

This position has the following training schedule in Central Standard Time:
First two weeks of employment, Monday – Friday from 8:00am – 5:00pm

Responsibilities and Duties:

  • 60% Contact life insurance applicants via telephone by placing outbound calls. Leave messages for return calls or completes interviews with life insurance applicants. These interviews will include gathering medical, financial, occupational, and avocation histories.
  • 30% - Use the C4 Call Management System, Dialer and Avaya Phone System by making telephone calls, logging call attempts, documenting information within orders as necessary and recording call results. Review and edit information collected during the interview for quality assurance purposes.
  • 10% - Learn the specific requirements stipulated by each client company.

    Additional Responsibilities and Duties:
  • Respond to the needs and requests of clients and ExamOne management and staff in a professional and expedient manner.
  • Observe all compliance policies and safety policies and procedures as outlined in the ExamOne Safety Manual or safety matters included in other special training.
  • Other duties as assigned.

  • High School Diploma or equivalent
  • Ability to type at least 30 words per minute
  • Communicate clearly and concisely, both orally and in writing, including the ability to follow a written script, submit comprehensive summary reports and other written materials.
  • Organize and maintain extensive records, research and compile information, and have ability to multi-task in a fast-paced environment.
  • Strong technical aptitude to not only operate standard office equipment but also relevant software such as Microsoft Word, Excel, Outlook and other applications.
  • Plan, organize, prioritize, and perform duties in accordance with department policy and procedure as assigned with minimal supervision.

  • Call center experience
  • Experience with medical terminology, life insurance, or customer service

    Physical Requirements:
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to communicate in person and on the telephone.
  • The employee is frequently required to use hands to finger, handle, or feel in order to operate computer keyboard, office equipment and other essential tasks.

The employee is frequently required to sit, stand, walk, bend, stoop, crouch and reach with hands and arms.
This position infrequently lifts, carries, or otherwise moves and positions objects weighing up to 25 pounds.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Additional Information
Duties and responsibilities, as required by business necessity may by added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing. Scheduling and shift assignments and work location may be changed at any time, as required by business necessity.

*$250 sign-on bonus eligible with a 24-month commitment.  Payable after completion of 30 days of employment.

All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity or Citizenship

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