Dispatcher I - Tampa, FL - req28015 in Tampa, FL at Quest Diagnostics

Date Posted: 7/28/2019

Job Snapshot

  • Employee Type:
  • Location:
    10441 University Center Drive
    Tampa, FL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Schedule:  Friday - Monday 7a-530p


JOB SUMMARY:                                                                 

Dispatcher responsibilities include answering client pick-up request calls, planning and scheduling pick-ups, communicating with field operations and responding to customer inquiries/complaints. Assigns pick-ups to appropriate internal or external resources to ensure timely delivery to lab. 


  • Answer client pick-up request calls and enter into dispatch system

  • Determine if pick-up can be performed as requested by the client based upon multiple factors

  • Assign pickup and delivery destinations to courier

  • Actively Listens to client concerns, conducts preliminary Research and forwards client to appropriate party or escalates issue to a Group Lead or Supervisor.

  • May include other tasks as assigned


  • Ability to handle a high volume of telephone calls and work in a fast paced environment

  • Ability to learn Dispatch Application and accurately enter pick up requests

  • Excellent computer skills, good working knowledge of Microsoft Windows and Office products (Word, Excel, Outlook)

  • Excellent verbal and written communication skills

  • Well organized, utilizes job aides, maps etc. and can locate information readily

  • Must be able to prioritize and handle multiple functions and service Multiple Regions simultaneously

  • Ability to interface with other departments within the facility and company

  • Ability to maintain confidentiality concerning information and data received

  • Must be flexible and available based on staffing requirements; weekends, holidays, on-call and overtime

All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities.  All duties and requirements are essential job functions.]

Preferred Education:

  • Associates Degree

Work Experience:

  • 1 to 3 years Customer Service or Logistics Experience

  • General knowledge of logistics operations desired

  • Knowledge of Quest Diagnostics logistics’ policies and procedures desired

Job Competencies:

  • Functional/Technical Skills;

  • Integrity and Trust;

  • Active Listening;

  • Negotiating Skills;

  • Problem Solving;

  • Drive for Results;

  • Composure;

  • Creativity;

  • Priority Setting

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