Director, Market Analytics in Secaucus, NJ at Quest Diagnostics

Date Posted: 11/18/2020

Job Snapshot

Job Description

Director of Market Analytics


Recognized by FORTUNE magazine as one of the “World’s Most Admired Companies,” Quest Diagnostics is the world's leading provider of diagnostic testing, information and services that doctors and patients need to make better healthcare decisions. They are pioneers in developing innovative diagnostic tests and advanced healthcare information technology solutions that help improve patient care.

With corporate headquarters in Secaucus, NJ, Quest Diagnostics is a Fortune 500 company traded on the New York Stock Exchange (NYSE: DGX) and included in the Dow Jones Sustainability World Index.  With 2019 revenues of around $7.7 Billion and approximately 46,000 employees and 6,600 patient locations across the US, Quest Diagnostics serves half of the physicians and hospitals in the US with their large variety of products and services. 

The company offers the broadest access to diagnostic testing services through its network of laboratories and patient service centers and provides interpretive consultation through its extensive medical and scientific staff. Quest Diagnostics also provides services to employers, life insurance companies, other commercial labs, clinics, health plans, government agencies, and organizations involved in clinical trials research.

Approximately 150 million times each year, patients and their physicians rely upon Quest Diagnostics results to make important healthcare decisions and approximately one third of U.S. physicians – and many of the country’s leading hospitals and health systems – relies on Quest Diagnostics healthcare information solutions to foster better patient care and outcomes.


  • FORTUNE magazine's "World's Most Admired Companies" list for 6 consecutive years; one of only five companies to attain Most Admired status in the "Health Care, Pharmacy and Other Services" industry category.

  • Fortune magazine’s Fortune 500 list

  • Forbes® Global 2000

  • Forbes®' America's Best Employers List for third consecutive year

  • Forbes® 2020 America’s Best Employers for Women for second consecutive year

  • S&P 500

  • Barron’s 500

  • Member of the Dow Jones® Sustainability World Index

  • Included in the FTSE4Good, Calvert, and Ocean Tomo sustainability indices

  • Listed in the most recent Newsweek Green Rankings

  • Consistently named one of the best places to work in U.S. business journal rankings

  • Named a DiversityInc Noteworthy Company for third consecutive year

  • Listed on the Disability Equality Index® (DEI), a joint initiative of the American Association of People with Disabilities (AAPD) and the US Business Leadership Network (USBLN), recognizing companies for prioritizing the inclusion of people with disabilities

  • Named Top 23 ‘Best Places to Work for LGBTQ Equality’ in New Jersey

  • Achieved Cancer Gold Standard accreditation from the CEO Roundtable on Cancer, recognizing our actions to reduce the cancer risk of employees and their families

Diagnostic Testing Services

Quest Diagnostics is the world’s leading provider of diagnostic testing, information and services that patients and doctors need to make better healthcare decisions. Their services range from routine blood tests — such as total cholesterol, Pap testing and white blood cell count — to complex, gene-based and molecular testing. They perform medical tests that aid in the diagnosis or detection of diseases, measure the progress or recovery from a disease or confirm that an individual is free from disease. In addition, they have specialized expertise in cancer, cardiovascular diseases, infectious diseases, and neurology.


In the $60 Billion and growing US Diagnostic Testing Market, Quest Diagnostics is the leader. Quest Diagnostics’ reputation as a leading innovator, provider of high value, low cost solutions and its financial strength and flexibility make it well positioned to capitalize on the evolving healthcare landscape.

Quest Diagnostics’ long-term strategy is to become the undisputed world leader in diagnostic testing, information and services. To drive this profitable growth, Quest Diagnostics plans to leverage capabilities to create differentiation:

  • Deliver Innovative Solutions

  • Leverage their Unparalleled Access and Distribution Network

  • Expand their relationships with large payors and health systems

  • Deliver Superior Patient Experiences

Position Description

The Director, Market Analytics is a hands-on analytics professional with experience in using predictive modeling, forecasting, customer analytics and data mining to derive insights and recommendations. The Director will provide the technical leadership and mentorship for the Market Analytics team, ensuring sound methodologies and best practices are employed. This role is highly collaborative and works cross-functionally to develop insights to optimize marketing campaigns and programs, track customer experience, develop market level forecasts and lead opportunity assessments. This will be accomplished by creating and executing advanced analytics, and by presenting results and recommendations. Also, the function will build and deploy the foundational capabilities that will allow for ongoing collection, analysis and reporting of Consumer and Health Care Professional customer experience.

This position will manage a team of analytics professionals. It is critical that the individual be able to contribute in a highly matrixed organization to enable evidence-based decision-making. It is essential that this individual be able to synthesize outputs from analytical tools and methods and communicate them to colleagues who are not subject matter experts in a way that they can determine appropriate actions they should take based on the derived insights.


Other Responsibilities Include

  • Creates near and long-term forecasts (familiarity with statistical trend/cycle/seasonal methods like exponential smoothing and ARIMA) and understands demand-driven forecasting and consensus forecasting

  • Drives cross-functional alignment and partnership to establish the appropriate application of analytics to CX measurement, ROI analyses, regression analysis, control vs. target, market-level forecasting, financial modeling and opportunity assessments

  • Creates actional customer segmentations

  • Serves as a thought leader to the team in building analyses, troubleshooting issues and developing analytical approaches

  • Prepares and delivers presentations that allow insights to be readily extracted and understood from large amounts of data

  • Leads in the development, standardization and implementation of customer experience tracking and reporting

  • Organizes and allocates team and other resources efficiently; ensures consistency in analytic methodologies

  • Conducts market sizing and opportunity analysis utilizing secondary research methods, financial analysis, demand modeling, product lifecycle, S-curves, industry knowledge, product development, primary research

  • Trains and develops staff to product actionable insights

  • Utilizes new technology to improve efficiency and accuracy

  • Supports strategic initiatives and ad hoc requests

  • Supports department needs for ad hoc reporting



  • Bachelor’s degree required; Master’s level degree in mathematics, economics or related field (e.g. MBA, MPH, MS) is preferred

  • 10+ years in analytics or finance in a business organization; 7+ years analyzing large data sets and creating data models to inform decision-making

  • Experience working in a regulated industry preferred. Experience working within life-sciences and customer experience a plus

  • Strong interpersonal and organizational skills

  • Ability to function in a sometimes ambiguous environment that seeks to achieve a higher level of analytical maturity

  • Seamlessly manages multiple simultaneous projects and the flow of information across multiple work groups

  • Ability to work collaboratively in a highly matrixed organization

  • Ability to represent department across the company (especially with senior leaders) and translate ‘asks’ into analytical solutions that address underlying business needs

  • Hands-on experience measuring customer experience (CSAT, CES, NPS) and familiarity with enterprise-wide customer experience platforms such as Qualtrics, Medallia, and/or Confirmit

  • Experience predicting, monitoring and measuring the performance of marketing programs/ campaigns, including attribution modeling

  • Skilled in market-level forecasting and market opportunity assessments for new products/services in B2C, B2B and data-thin environments

  • Experience developing self-service repositories and tools that democratize access to data and insights

  • Highly proficiency with Microsoft Office suite of products, statistical packages (SAS, SPSS), database query languages (SQL), data analytics platforms (Alteryx) and data visualization tools (Tableau).

  • Thorough understanding of statistics as it relates to analyzing data sets and understanding their limitations

  • Ability to prepare and present clear and concise written communications, both in report and presentation formats to stakeholders at all levels including senior executives

  • Team oriented – ability to lead, motivate and work well with diverse, cross-functional teams

  • Strong project management, skills; ability to manage multiple priorities simultaneously

  • Strong writing and communication skills

  • Initiative – ability to independently problem solve and find resolutions


Supervision Exercised

  • Senior Analyst, Market Analytics; Manager, Market Analytics; Senior Manager, Market Analytics


To Apply

Please Log In or Register to Upload a Resume and complete the online Application by visiting, clicking “Job Search” and following the prompts. Because of the large number of applicants to job openings, Quest Diagnostics will only contact qualified candidates for interviews.

Quest Diagnostics is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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