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Medical Transport Specialist / Driver Group Lead

Clifton, New Jersey

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More: Accuracy Discover a team that always delivers for patients.

At a glance

Talent, precision, and the ability to operate in a fast-paced, dynamic setting–that’s what it takes for our Transportation and Logistics team to deliver excellence. Working in this part of our business, you’ll maintain the highest standards in quality, compliance, and world-class performance in order to make sure clinical specimens reach their destination. And, as you’re making a meaningful difference in patients’ lives, we’ll follow suit–providing you with the training, development, and support you need to grow and thrive in your career.

“Quest offered a lot of room for growth and I just took advantage of the opportunities that were there in front of me.”

- Marlon Nicholson, Logistics Leader

Success profile

What makes a successful candidate? See if you have what it takes.

  • Reliable
  • Efficient
  • Focused
  • Results-driven
  • Independent
  • Organized

See how your career can grow

At Quest, we empower our employees to be their best selves. As a team member of an organization promoting a healthier world, you will be supported to grow a flourishing career through on-the-job training, professional development, and so much more. You could be the next person to make an impact here–it’s just a matter of showing up and putting in the work. Here is just one example of a career path you can take.

Icon Icon
  • Route Service Representative Route Service Representative
  • RSR, Senior RSR, Senior
  • RSR, Specialty RSR, Specialty
  • RSR, Advanced RSR, Advanced
  • RSR, Group Lead or Trainer RSR, Group Lead or Trainer
  • Additional Advancement Opportunities Additional Advancement Opportunities

Job Details

Category Transportation and Logistics Location Clifton, New Jersey Job function Operations Job family Logistics/Couriers
Shift Evening Employee type Regular Full-Time Work mode On-site

Medical Transport Specialist / Driver Group Lead- Clifton, NJ - Monday to Friday 7:00PM - 3:30AM


The Route Service Rep Group Lead is the face/voice of Quest Diagnostics to the RSR, Sp. RSR, Adv. RSR-Float, Adv. RSR-Trainer, our customers and acts as an Ambassador for the company in everything he/she does. This position performs day to day hub operation activities by serving staff and leadership needs with regard to patient specimens, client and any others tasks deemed necessary to meet our customer needs. 

All employees are provided with a Quest Diagnostics vehicle during work shift.

Pay Range: $21.79+ per hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

  • Day 1 Medical/Dental/Vision for FT employees who work 30+ hours 
  • 15 PTO days first year
  • Paid Holidays
  • Annual Bonus Opportunity  
  • 401(k) with matching contributions
  • Variable compensation plan (AIP) bonus
  • Employee Stock Purchase Plan (ESPP)
  • Employee Assistance Program (EAP)
  • Blueprint for Wellness
  • Tuition Reimbursement for undergraduate and graduate programs for FT employees who work 30+ hours 
  • Opportunities for career advancement  
  • Training provided! 

  • Provides supervisor support which may include: Scheduling, Employee Training and Development, External Customer Relations. May be called upon to assist with or cover duties typically performed by Supervisors. 
  • Consistently demonstrates Everyday Excellence and Quest Values - Quality, Integrity, Innovation, Accountability, Collaboration, and Leadership, in all duties. 
  • Directs the day to day activities of a core group of RSRs and coaches them to successfully perform their daily duties. 
  • Works with RSRs to identify process improvement opportunities and encourages improved productivity through consistent engagement. 
  • Promotes a culture of process improvement thinking and recognition as a Change Agent. 
  • Facilitates process improvement projects.  
  • Demonstrates behaviors as a positive role model for RSR staff. 
  • Assists in training, when needed.   
  • Provides weekly updates to supervisor on process improvement projects and opportunities.  
  • Provides input for performance review, and at times, leads daily huddles.  
  • Provides input to supervisor for disciplinary actions.  
  • Communicates all unresolved problems immediately to the appropriate Manager, Supervisor, for resolution.  
  • Reads, understands and complies with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Automobile policies and procedures, Employee Handbook, Quality Assurance Manual).  
  • Adhere to departmental and company code of grooming and dress code policies, appearing neat and clean at all times.  
  • Reports on time to work, following attendance guidelines.  
  • Communicates appropriately with coworkers.  
  • Performs route audits 
  • Responsible for compliance with all processes including and not limited to: timekeeping, attendance and punctuality, vehicle safety and cleanliness, safety and OSHA requirements, handheld /scanning device and usage, proper handling and storage of all samples from the client office to the drop off point, proper packing of specimens for shipment, end of day vehicle checks, dress code, code of conduct and all Company / Regional / Logistics policies and procedures. 
  • Perform all routes including Routine, STAT, Weekend, Holiday, and Shuttle/relay as needed. 
  • Responsible for operating company vehicle safely as well as maintaining a valid driver’s license and driving record within acceptable company guidelines.   
  • Ensure route is started with proper equipment tools. i.e., route scanner sync/paper logs, carry bag, properly prepared coolers for 3 separate thermal storage, dry ice, Nextel/cell phone, keys, door hangers, observation reports, etc.  
  • Attendance and punctuality in meetings and training sessions. 
  • Meet all training requirements in a timely manner as assigned. 
  • Properly care for and maintain company equipment including scanners, telephones, vehicles etc... Communicate any deficiencies with equipment. 
  • Document and provide appropriate client satisfaction information to Logistics Management.  
  • Maintain professionalism and a service orientation with clients and RSR Staff using Everyday Excellence and the Five (5) Guiding Principles. 

QUALIFICATIONS

Required Work Experience:  

  • 1-3 years in logistics or transportation experience  
  • Must have a valid driver’s license and clean driving record 

Preferred Work Experience:  

Prior experience in a leadership or training capacity preferred.   

Physical and Mental Requirements: 

  • Position requires travel 
  • Capable to perform all duties of RSR, Sp. RSR and Adv. RSR Float.  
  • Able to perform administrative duties, coordination, data-oriented activity and other professional duties. 
  • Must be flexible and available based on staffing requirements; weekends, holidays, on call and overtime.  
  • Occasionally lifting up to 25 pounds 
  • May require extended periods of focus  
  • May require extended periods of sitting or standing 
  • Ability to manage stress  
  • Capable of handling multiple priorities in a high volume setting 

Knowledge:  

  • Knowledge of computer to include Microsoft Word and Excel 
  • Knowledge of service area 

Skills:  

  • Good customer service skills necessary  
  • Strong interpersonal skills 
  • Strong problem-solving skills 
  • Strong sense of teamwork 
  • Strong communication skills 
  • Valid Driver’s license with a minimum of 1 year driving experience and documentation of a Motor Vehicle Record with < three moving violation convictions within the previous 36-month period. 
  • Customer Focused  
  • Integrity and Trust  
  • Act with a Sense of Urgency/ Importance 
  • Approachable 
  • Service-driven 
  • Sincere 
  • Composed 
  • High professionalism 
  • Honest  
  • Respectful 
  • Patient 
  • Accountable  
  • Self-Development 
  • Informs 
  • Drive for Results 
  • Creative 
  • Confident 
  • Intuitive 


EDUCATION
High School Diploma or Equivalent

LICENSECERTIFICATIONS
Valid driver’s license(Required)

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. 

2024-59361

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Culture

We’ve built a welcoming, inclusive workplace where people are inspired to learn, develop, and progress in their careers. There’s stability, so you can explore many career paths in one field. There’s flexibility, helping you to build a fulfilling life and rewarding career. There’s training and development to align your work with your business success. No wonder there’s more to discover at Quest.

Learn more

Benefits

We’re committed to helping our people live a healthier lifestyle. One way we do this is by offering a comprehensive total rewards package, so you can take care of yourself and the ones you love. Find out how our benefits provide you with everything you need to thrive—now and in the future.

  • Medical, supplemental health, dental, and vision

    From medical, dental, and vision coverage plans designed to meet your needs, to supplemental health plans for an additional layer of financial protection, you can rest assured that your health is high on our agenda.

  • Annual incentive plans

    All eligible employees are invited to participate in our success in our annual incentive bonus plan payout.

  • 401(k)

    You’re eligible to join the Quest Diagnostics 401(k) Plan on your date of hire. The company will match up to 5% of your annual salary.

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Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other status protected by state or local law. Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary.