Client Systems Implementation Technician in Punta Gorda, FL at Quest Diagnostics

Date Posted: 8/25/2020

Job Snapshot

Job Description

Look for more than answers. 

At Quest, we are on a continuous journey of discovery and development. It’s this attitude that has made us an industry leader and the #1 Diagnostic Lab in the US. For those joining us, we offer exciting and fast-moving career opportunities where you can affect change at a rate unheard of in many organizations of our size and scope. While we invest in and develop technology to drive our innovations, our ongoing success relies on our people.

As a Client Systems Implementation Technician, you will work for the world leader in the industry, with a career where you will have the opportunity to collaborate and affect change while expanding your leadership skills and technical knowledge. You can make a real impact in a market that is growing and developing.

Please note: must be willing to travel. A company vehicle may be provided. Overtime may be necessary.

Job responsibilities:

  • Provide external customer support, remote support, desktop support, and LAN/WAN support
  • Provide service and training for external client applications that deliver our digital transformation including but not limited to the Quanum Suite of products, Auto receive, Bridge Support, Interface Support, PC operating systems (win & mac), Software Firewall and Astea
  • Perform remote support using the WebEx and Microsoft Lync         
  • Troubleshoot technical problems and issues in the Field; perform root cause analysis and report findings to Management.
  • Troubleshoot and resolve all service tickets routed to your Assignment Group according to the established SLA.
  • Troubleshoot technical issues related to Network connectivity, Data Network Cabling, wireless network and Remote VPN connectivity
  • Perform maintenance, patches and updates to all systems in a timely manner.
  • Perform IMAC’s all systems as applicable
  • Participate and provide direction for the Regional Field IT Support function, identifying and communicating short-, medium-, and long-term goals.
  • Image Creation
  • Operating System Loading – Re-Imaging PCs
  • Operating System Troubleshooting
  • Operating System Administration – Adding/Delete Programs, Printers, Other Devices
  • Manage inventory in Astea, including acquisition and disposal of all IT related equipment according to policies

To qualify, the ideal candidate will have the following:

  • AA degree or relevant certifications such as CompTIA A+ •        
  • Proficiency with Windows 7 and 10
  • Experience with deskside break/ fix
  • Advanced skills with Microsoft Office products
  • Excellent communication skills and ability to relate to a predominantly non-technical end user base
  • Ability to provide on-call coverage as needed
  • Patience is a must, along with the ability to maintain a professional appearance and attitude in stressful situations
  • Ability to multi-task and handle simple and complex issues
  • Problem Management - troubleshooting and problem solving skills
  • Time Management and organizational skills
  • Demonstrated proficiency in verbal and written communications skills
  • Strong commitment to customer and employee satisfaction.
  • Ability to work well with customers, both internal and external 
  • Ability to travel up to 80%
  • A clean and valid driver’s license is required

 Apply Today

Join us for competitive benefits and development opportunities in a progressive and supportive environment. Help us improve our service and the experiences of our patients and colleagues. Work with us and together we can be better.

Your Quest career. Seek it out.

All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity.

If you’re interested in career opportunities, but not ready to apply, join our talent network to stay connected to us and receive updates on the latest job opportunities and company news.

Group of people