Business Analysis Dir- Secaucus, New Jersey in Secaucus, NJ at Quest Diagnostics

Date Posted: 7/2/2020

Job Snapshot

Job Description

Director, Business Analysis

Recognized by FORTUNE magazine as one of the “World’s Most Admired Companies,” Quest Diagnostics is the world's leading provider of diagnostic testing, information and services that doctors and patients need to make better healthcare decisions. They are pioneers in developing innovative diagnostic tests and advanced healthcare information technology solutions that help improve patient care.

With corporate headquarters in Secaucus, NJ, Quest Diagnostics is a Fortune 500 company traded on the New York Stock Exchange (NYSE: DGX) and included in the Dow Jones Sustainability World Index.  With 2019 revenues of around $7.7 Billion and approximately 46,000 employees and 6,600 patient locations across the US, Quest Diagnostics serves half of the physicians and hospitals in the US with their large variety of products and services. 

The company offers the broadest access to diagnostic testing services through its network of laboratories and patient service centers and provides interpretive consultation through its extensive medical and scientific staff. Quest Diagnostics also provides services to employers, life insurance companies, other commercial labs, clinics, health plans, government agencies, and organizations involved in clinical trials research.

Approximately 150 million times each year, patients and their physicians rely upon Quest Diagnostics results to make important healthcare decisions and approximately one third of U.S. physicians – and many of the country’s leading hospitals and health systems – relies on Quest Diagnostics healthcare information solutions to foster better patient care and outcomes.


•         FORTUNE magazine's "World's Most Admired Companies" list for 6 consecutive years; one of only five companies to attain Most Admired status in the "Health Care, Pharmacy and Other Services" industry category. 

•         Fortune magazine’s Fortune 500 list

•         Forbes® Global 2000

•         Forbes®' America's Best Employers List for third consecutive year

•         Forbes® 2019 America’s Best Employers for Women

•         S&P 500

•         Barron’s 500

•         Member of the Dow Jones® Sustainability World Index

•         Listed in the most recent Newsweek Green Rankings

•         Consistently named one of the best places to work in U.S. business journal rankings

•         Named a Diversity, Inc. Noteworthy Company for third consecutive year

•         Listed on the Disability Equality Index® (DEI), a joint initiative of the American Association of People with Disabilities (AAPD) and the US Business Leadership Network (USBLN), recognizing companies for prioritizing the inclusion of people with disabilities

•         Named Top 23 ‘Best Places to Work for LGBTQ Equality’ in New Jersey

Diagnostic Testing Services

Quest Diagnostics is the world’s leading provider of diagnostic testing, information and services that patients and doctors need to make better healthcare decisions. Their services range from routine blood tests — such as total cholesterol, Pap testing and white blood cell count — to complex, gene-based and molecular testing. They perform medical tests that aid in the diagnosis or detection of diseases, measure the progress or recovery from a disease or confirm that an individual is free from disease. In addition, they have specialized expertise in cancer, cardiovascular diseases, infectious diseases, and neurology.


In the $60 Billion and growing US Diagnostic Testing Market, Quest Diagnostics is the leader. Quest Diagnostics’ reputation as a leading innovator, provider of high value, low cost solutions and its financial strength and flexibility make it well positioned to capitalize on the evolving healthcare landscape.

Quest Diagnostics’ long-term strategy is to become the undisputed world leader in diagnostic testing, information and services. To drive this profitable growth, Quest Diagnostics plans to leverage capabilities to create differentiation:

•         Deliver Innovative Solutions

•         Leverage their Unparalleled Access and Distribution Network

•         Expand their relationships with large payors and health systems

•         Deliver Superior Patient Experiences

Position Description

Director, Business Analysis (BA) is responsible for providing the right resources, processes, leadership and expertise of business analysis for all business & technical projects and products.  The Director manages the production of complete, correct, feasible, prioritized, traceable, and verifiable business, functional, and non-functional requirements by utilizing various requirements elicitation techniques. This position manages requirements throughout the project lifecycle including RTM (Requirement Traceability Matrix). This role requires a broad understanding of business, technology, and requirements gathering/documenting concepts.  The Director plays a critical role in the project execution process driving the creation of business requirements documentation, providing subject matter expertise, supporting change management and user acceptance testing.    The BA team will work hand in hand with the PMO, development, QA and product management groups.

Duties and Responsibilities

•         Leads the Business Analysis team and is accountable to ensure that business requirements are accurately captured, understood, approved and disseminated appropriately to customers, clients, business stakeholders, and IT teams

•         Develops and executes plans to increase the competency level of the Business Analyst team (~60 resources consisting of both onshore and offshore FTEs and consultants).  Implements deliverables, ensuring quality and on-time delivery

•         Leads by metrics, providing an executive business analysis dashboard for projects; Creates, manages and delivers quality metrics across the IT community; partners with IT peers to develop metric improvement goals and achieve same

•         Collaborates with the leader of the technical product management and architecture teams (“3 in a box”) to ensure business requirements and use-cases align with program expectations

•         Develops/maintains in collaboration with the business, technical product manager and architecture functional process documentation for new solutions and for all changes of existing solutions; partners with the business to develop user training documentation

•         Collaborates with the knowledge management team to ensure the accuracy of process documentation across the application landscape

•         Establishes a rigorous training program ensuring staff is well-versed in BA quality programs

•         Manages the process of business requirements, maintains knowledge of current tools, technology and methodologies, executes data collection and interpretation and provides analytical customer insights and expert advice

•         Responsible for providing direction to the team in documenting clear and accurate business requirements and related business rules

•         Works closely with both the technical and functional teams to understand the best way to integrate the business needs into the products

•         Ensures ability to track the attainment of benefits is built into the requirements

•         Is a subject matter expert in the definition, testing, training, implementation, and support of functional requirements.

•         Provides functional and process troubleshooting assistance to production support teams


•         Required: B.S/B.A. degree in clinical, scientific or technical discipline required.

•         Preferred: Advanced Degree or MBA.

•         10+ years as a technology leader; including minimum 5 years leading a BA team

•         Diagnostics industry experience

•         IT and business/industry experience

•         Demonstrated track record of successful business outcomes, including experience leading change, superior leadership and communication skills, and excellent business acumen

•         Process improvement orientation

•         Knowledge of industry trends and a focus on customers and products is critical.

•         Expertise in leading functional and customer requirements teams and best practices within industry

•         Strong decision and leadership skills

•         Ability to influence and collaborate with stakeholders

•         Must have a high level of customer service orientation

•         Must be highly self-motivated and directed with a high level of attention to detail

•         Strong analytical and problem-solving skills

•         Experience developing formalized business and software requirements

•         Demonstrate strong leadership and people development skills

•         Ability to drive change and innovation

•         Ability to communicate technical issues in a non-technical manner to a diverse audience

•         Strong presentation skills

•         Perform job duties with frequent interruptions or distractions

•         Adjust priorities quickly as circumstances dictate.

•         Ability to interact professionally with colleagues and/or customers for different purposes in different contexts.

•         Maintain composure under pressure

•         Performs a variety of duties, often changing from one task to another

•         Ability to comprehend and follow verbal or written instructions

•         Using effective verbal communication

•         Using effective written communication

•         Concentrate on tasks

•         Ability to making decisions

•         Examine/observe details

All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity.

To Apply

Please Log In or Register to Upload a Resume and complete the online Application by visiting, clicking “Job Search” and following the prompts. Because of the large number of applicants to job openings, Quest Diagnostics will only contact qualified candidates for interviews.

Quest Diagnostics is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.


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