Branch Manager II - Exam One in Honolulu, HI at Quest Diagnostics

Date Posted: 1/6/2021

Job Snapshot

Job Description

Branch II - Exam One Mgr- Honolulu, Hawaii - Monday-Friday Day Shift

Look for more than answers.  Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope.

As a Lab Technician you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You’ll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.

At Quest, Lab Technicians play an essential role in our success and in the services we provide. As a career, we offer a unique opportunity to develop your career with the #1 Diagnostic Lab in the US. We are tech driven, and we’re creating the lab of the future – an environment where you can deliver cutting edge diagnostics and help us drive new discoveries and breakthroughs.

Job Summary:

Responsible for overseeing the overall operations of their respective ExamOne branch office.

Job Responsibilities:

•                    Recruiting examiners, or any other collection site, to ensure that coverage is adequate for all types of collections that may take place in their defined geography. This will be measured by the office regularly exceeding the time service goal set forth for the company and will be reviewed quarterly.

•                    Preparing examiners, or any other fixed collection site, to perform high quality and error free collections for any type of collection that the office is asked to perform. This will be measured by the office exceeding the quality goal set forth for the company and will be reviewed quarterly.

•                    Managing their office's operational expenses to ensure that the branch meets its financial expectations. This will be measured by the office exceeding their budgeted operating margin goal as well as any other goals for initiatives that impact their operating margin and these will be reviewed quarterly.

•                    Training employees on company operations and initiatives to ensure that the company's strategy is being executed by the respective branch office. This will be measured by the office's ability to exceed the defined operational goals and these will be reviewed quarterly.

•                    Coordinating and communicating with the sales representative, intern or remote sales support for the office on a regular basis as defined by the respective Field Leader to ensure that the branches operations are exceeding the client’s expectations.

•                    Ensuring that staff has a training and development plan, with an emphasis on CRM, and that these plans are being actively worked on though out the year. This plan will be developed with the assistance of their respective Field Leader who will be monitoring the staff's execution of it. Exceeding these development goals will be a pre-requisite for advancement. The branch manager will have a training and development of their own with the same expectations.

•                    Ensuring that the needs and requests of clients and ExamOne management and staff are responded to in a professional and expedient manner. This will be measured by responding in the time frame expectation established for a given group.

•                    Observing all compliance policies and safety policies and procedures as outlined in the ExamOne Safety Manual or safety matters included in other special training.

•                    Any other requests to train or mentor collectors, staff, peers or others as requested by the respective Field Leader. This may require travel outside of the office's defined geography.

•                    Any other requests to support the Insurer and Employer Services division as requested by the respective Field Leader.

•                    Other duties as assigned by the respective Field Leader

Supervision Exercised: 

•                    Carrying out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

•                    The overall direction, coordination, and evaluation of assigned unit, department, or group.

•                    Interviewing, hiring, and training or causing the training of employees within assigned unit, department or group.

•                    Ensuring a performance appraisal for each individual within the assigned unit, department or group is conducted and completed according to company policy no less than once every 12 months.

•                    Timely and accurate submission of information in accordance with the ExamOne Time and Attendance Tracking policy.

•                    Directly supervises 1-5 employees and oversees the activities of 10-30 independent contractors doing work on behalf of the office.

Job Requirements:

Education Preferred:    

•                    Bachelor’s degree in Business or related field with 2-3 years in client services operations and customer service processes and one year supervisory experience. 

Experience may be substituted for degree

Work Experience:          

•                    Has met the office metrics for 1 year consistently as a Branch Manager and has 2 years’ experience as a Branch Manager. 


•                    Key Competencies Manager must possess; Decision Quality, Drive for Results, Customer Focus, Composure, Integrity and Trust, Directing Others, Action Oriented, Ethics and Values, Motivating Others, Dealing with Ambiguity.

•                    Proficiency with personal computer applications, including Microsoft Office and Internet Explorer.


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