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Phleb / CS Representative I - Exam One

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Category Phlebotomy Location Santa Clara, California Job function Operations Job family Patient Services
Shift Day Employee type Regular Full-Time Work mode On-site

Phleb / CS Representative I - Exam One | Santa Clara, CA

Monday to Friday (Rotational Weekends)

This position is responsible for acting as the liaison between the client, the agent, and the examiners by answering the telephone, researching questions, and providing appropriate answers in a timely manner.   


  • Researches, answers, follows up and tracks client, agent and field questions appropriately and in a timely manner.  This includes, but is not limited to, giving out specimen requirements, requesting additional tests and providing reports.  Documents all calls and submits problem or difficult calls to the manager.  Coordinates activities between client services, the agent and the client. This includes scheduling applicants with an examiner or at a PSC site and communication agents, applicants and examiners. 
  • Conducts in center exams which include taking basic vitals, medical histories, venipuncture, urine collection, and EKG. Also collects specimens for pre employment drug screenings and other Quest Diagnostics services. 
  • Other duties as assigned. 
  • Responds to the needs and requests of clients and Quest Diagnostics management and staff in a professional and expedient manner. 
  • Observes all compliance policies and safety policies and procedures as outlined in the Quest Diagnostics Safety Manual or safety matters included in other special training.

QUALIFICATIONS

Required Work Experience 

Minimum one year customer service experience and one year phlebotomy experience with pediatric and geriatric patients.  

Preferred Work Experience 

Prefer urine or hair follicle collection and EKG experience. 

Physical and Mental Requirements 

Ability to work in a rapidly changing environment 

Knowledge 

N/A

Skills 

  • Excellent interpersonal and communication skills 
  • Ability to type 40 wpm 
  • Basic computer skills in Microsoft office with the ability to learn new software


EDUCATION

High School Diploma or equivalent required

LICENSES/CERTIFICATIONS


Phlebotomy Certification is required

Medical Assistant Certification is preferred, not required

2022-15391

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Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other status protected by state or local law. Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary.