UX Researcher (Remote Opportunity) in Mason, OH at Quest Diagnostics

Date Posted: 1/2/2022

Job Snapshot

  • Employee Type:
  • Location:
    4690 Parkway Drive
    Mason, OH
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Position:  UX Researcher (Remote Opportunity)

Look for more than answers.

Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far-reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope.

As a Science Software Engineer, you will work for the world leader in the industry, with a career where you will have the opportunity to collaborate and affect change while expanding your leadership skills and technical knowledge. You can make a real impact in a market that is growing and developing.

Basic Purpose:
We are looking for a talented mid-level UX researcher to help design and lead user research studies. As a UX researcher at Quest, you will be instrumental in helping the design and product teams inform and test digital experiences for Quest’s customers and employees. The ideal candidate should have a solid understanding of different research methodologies and techniques and a proven track record of translating research insights into actionable recommendations and design requirements.  

Duties and Responsibilities:

-Collaborate with designers, product management, engineering, and business stakeholders to understand and define key questions and propose appropriate research methods to gain needed insights
-Lead and conduct research efforts across the entire product lifecycle from discovery to validation (e.g., usability testing, one-on-one interviews, focus groups, heuristic evaluations, competitor assessments, co-design activities, contextual inquiries, ethnographic research, surveys, card sorting)
-Coordinate research logistics (e.g., recruiting, moderation, data collection)
-Identify and define user types and build a deep understanding of current and ideal experience
-Synthesize data and communicate insights and design criteria to clients, partners and executives
-Partner with UX leads to organize stakeholder alignment activities during early project phases
-Collaborate with market research, customer experience, and analytics partners on best research approaches
-Participate in ideation, design and evaluation of existing and future user experiences, including online and mobile applications


Bachelor's degree in Human Factors, Human-Computer Interaction, Psychology, Cognitive Science, Design or equivalent related experience

Work Experience:

-2-5 years of experience in the field of design research and/or usability and facilitating in-depth interviews, focus groups, usability studies and/or design workshops
-Minimum 2 years of experience leading large-scale projects

Physical And Mental Requirements:

-Comfortable working remotely
-Up to 30% travel in the future to conduct in-person testing


-Ability to work on multiple projects concurrently, demonstrating a mature ability to prioritize and manage time
-Ability to develop working relationships with individuals at all levels of an organization
-Familiarity and experience with remote testing tools (i.e., UserTesting.com, UserZoom, etc. a plus.

Apply Today

Join us for competitive benefits and development opportunities in a progressive and supportive environment. Help us improve our service, and the experiences of our patients and colleagues. Work with us and together we can be better.

Your Quest career. Seek it out.

All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity or Citizenship.