Trainer, RSR Advanced in Irving, TX at Quest Diagnostics

Date Posted: 1/4/2022

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    4770 Regent Boulevard
    Irving, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    1/4/2022
  • Job ID:
    req85459

Job Description

Trainer, RSR Advanced - Irving, TX - Monday-Friday 8:30am-5:00pm (Rotational Saturday)

*Proof of COVID-19 vaccination will be required

Summary: The Advanced Route Service Rep-Trainer is the face/voice of Quest Diagnostics to the RSR, Sp. RSR, Adv. RSR-Float, our customers and acts as an Ambassador for the company in everything he/she does. Everyday Excellence is a critical component in fulfilling this position requirement. This position trains new staff on day to day route operations by serving client needs with regard to properly tracking, sorting, storing and transporting patient specimens and other materials including but not limited to supplies and patient results.

Basic Purpose: The Adv. RSR-Trainer is responsible for delivering training to new front-line employees as well as assisting supervisors with the delivery of training in a meeting setting. The Adv.RSR-Trainer is responsible for reviewing Quality and Service performance metrics and interacting with supervisors/managers to determine any new training needs. The Adv.RSR-Trainer will primarily ride with RSRs to evaluate training effectiveness, and provide feedback to managers/supervisors on employee performance. Additionally may evaluate and make recommendations for process improvement ideas/suggestions and inspire the Logistics staff through engagement and recognition. The person holding this position must possess strong training skills. Must also demonstrate the ability to learn and understand new skills and processes that will be deployed. Internal candidates may be required to attend external classes related to training.

Duties and Responsibilities:

  1. MUST MAINTAIN CONFIDENTIALITY AT ALL TIMES. May have access to or knowledge of employee and/or department performance that could be detrimental, if released in the wrong environment.
  2. Demonstrates proficiency and understanding of all job duties and SOPs related to Logistics.
  3. Demonstrates and conveys a thorough understanding of how Logistics fits into the pre-analytic testing process.
  4. Demonstrate and convey an understanding of the compliance policies related to specimen transport and results delivery.
  5. Completes all required written documentation, legibly and within the assigned timeframe.
  6. Responsible for developing and maintaining written training documents.
  7. Maintains all training materials, and might be called upon to answer questions during an inspection or audit.
  8. Responsible for providing Supervisors with appropriate feedback when problems arise or issues are identified while training.
  9. Adheres to, applies and demonstrates all Quest Diagnostics policies and procedures, including safety and compliance.
  10. May be called upon occasionally to attend meetings and training sessions.
  11. Maintain professionalism and a service orientation with clients and staff using Everyday Excellence and the Five (5) Guiding Principles.
  12. Demonstrate and teaches Everyday Excellence in the Quest Behaviors; Agility, Customer Focus, Transparency, United as One Team and Performance Oriented.
  13. Excellent communication skills are required.
  14. Maintains composure while working with new trainees and experienced employees that may be difficult to train.
  15. Reflects good judgment at all times when determining what action to take when resolving problems.
  16. Works in a biohazard environment, practicing and demonstrating good safety habits.
  17. Demonstrates strong leadership and interpersonal skills that fosters a positive environment.
  18. Exhibits flexibility and be able to adapt to changes in procedures and the training of those procedures quickly.
  19. Some travel is required
  20. Other duties as defined by Logistics Management.

Supervision Exercised: N/A

Competencies for Success: Everyday Excellence Behaviors Ethics and Values Customer Focus Personal and Interpersonal Skills I am customer focused. Integrity and Trust Act with a Sense of Urgency/ Importance Approachable I am service driven. Sincere Problem Solving Composed I am a professional Honest Decision Quality Listens I care about quality. Respectful Patience I am knowledgeable. Loyal Humor Accountable Self-Development Informs Drive for Results Creative Confident Intuitive Demonstrates the ability to quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; carries a positive attitude and is seen as a team player. Is cooperative; easily gains trust and support of peers; communicates clearly and encourages collaboration. Influences those around them. Is cool under pressure; does not become defensive or irritated when times are tough; Is personally committed to and actively works to continuously improve. Is successful in developing others. Is dedicated to meeting the expectations and requirements of internal and external customers. Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or the organization. Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers. Demonstrate and model the Everyday Excellence behaviors.

Qualifications:

Education Preferred: Education High school diploma or equivalent.

Work Experience: 1-3 years in logistics or transportation experience. Prior experience in a leadership or training capacity preferred. Knowledge of service area Adv. RSR-Trainer positions are available by business need/requirement.

Licensure Requirement: Valid Driver's license with a minimum of 1 year driving experience and documentation of a Motor Vehicle Record with < three moving violation convictions within the previous 36-month period.

Physical and Mental:

  • Capable to perform all duties of RSR, Specialty RSR, and Advanced RSR Able to perform administrative duties, coordination, data-oriented activity and other professional duties.
  • Knowledge of computer to include Microsoft Power Point, Word and Excel Good customer service skills necessary Must be flexible and available based on staffing requirements; weekends, holidays, on call and overtime.

Other:

  • Strategy Focus and Alignment: Gathers data to holistically diagnose problems before acting.
  • Focus on the Customer: Acts with the customer/patient in mind. Is dedicated to meeting the expectations of internal and external customers. Anticipates customer requests/identifies potential solutions. Gets first-hand customer information and uses it for improvements in service.
  • Promote Strategic Alignment: Looks toward the broadest possible view of an issue/challenge.
  • Collaborate With Others: Consistently approaches work with a collaborative spirit and demonstrate respect for others' perspectives and ideas. Develops relationships by delivering on all commitments and displaying willingness to compromise. Creates strong morale and spirit in his/her team. Creates a feeling of belonging in the team. Creates a climate in which people want to do their best.
  • Communicate Openly and Transparently: Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or the organization. Relates well to all kinds of people, up, down, and sideways, inside and outside the organization. Practices active listening.
  • Continuously Develop Self and Others: Consistently transfers learning to the job through application of newly acquired skills. Takes ownership for identifying and taking advantage of learning opportunities Is a people builder
  • Performance Excellence and Results: Consistently finds new and innovative ways to solve business problems. Knows how to get things done both through formal channels and the informal network. Is constantly and consistently one of the top performers. Is open to suggestions and experimentation.
  • Demonstrate Agility in Decision Making: Makes good decisions based upon a mixture of analysis, wisdom, experience, and judgment. Open to change; experiments and will try anything to find solutions. Uses rigorous logic and methods to solve difficult problems with effective solutions. Looks beyond the obvious and doesn’t stop at the first answers 
  • Accelerate and Embrace Change: Makes recommendations about changes that should be made in a given situation and voices ideas and concerns. Embraces and communicates support for organizational changes.

req85459