Supv, Specimen Processing in Los Angeles, CA at Quest Diagnostics

Date Posted: 11/27/2022

Job Snapshot

  • Location:
    8401 Fallbrook Avenue
    Los Angeles, CA
  • Date Posted:
  • Function
  • Job Family
    Specimen Processors
  • Remote
  • Position Type
    Regular Full-Time
  • Shift

Job Description

Supervise functions within the Specimen Processing department, which may include one or more of the following: Specimen Processing, Test in Question/Problem Resolution, Imaging/Microfilming. Responsible for overseeing the following activities, daily operations of Specimen Processing, all compliance training, training of personnel, monitoring Quality of the department(s), monitor and improve productivity.  Ensure maintenance of a safe, ergonomically sound, professional environment.  Know and understand all functions of the department. 
  • Responsible for daily operations of department which may include responsibility for Imaging/Microfilming, Test In Question and some Problem Resolution Client Service functions  
  • Oversees safety, ergonomics, maintenance, and cleanliness of department (including upgrades, repairs, etc.) 
  • Develops and implements Standard Operating Procedures for Specimen Processing in accordance with Quest Diagnostics guidelines 
  • Reviews Specimen Processing Standard Operating Procedure Manual on a biannual basis and ensures departmental compliance. Identifies need for revisions and/or additional SOP’s as indicated 
  • Where applicable, ensures all Federal, State & local licensure requirements are met, working with the QA and Medical Director’s offices 
  • Ensures all documentation is complete and reviewed as required for internal and external inspection/audit 
  • Ensures all employees meet Compliance Guidelines and Competency Testing. Ensures all employees receive adequate training and meet annual competency requirements 
  • Monitors incoming workflow from Logistics and make necessary changes to ensure adequate supply of specimens to technical departments 
  • May supervise packing and shipping of specimens to other laboratories, in accordance with IATA regulations 
  • Ensures integrity of specimens sent to other facilities meet the criteria necessary to provide accurate and timely results 
  • Monitors special handling of Jeopardized Clients, Hospital Clients and Vital Specimens to ensure there are no mishandled specimen(s)/patient requisitions 
  • Demonstrates leadership skills in employee relations, scheduling, new employee onboarding, team meetings, coaching, performance management 
  • Establishes and motivates a participative work environment that actively encourages and supports employee involvement.  
  • Disseminates all essential information in a timely manner, using various forms of communication to all departmental staff. 
  • May track/enter time/attendance of employees  
  • Prepares month-end reports 
  • Investigates/resolves and responds in a timely manner to internal and external customer issues appropriately and effectively 
  • Prepares schedules for department employees, maintains adequate coverage for department 
  • Oversees and ensure adequate supply inventory for the department 
  • Ensures continuous process improvement and/or standardization initiatives are implemented in accordance with established deadlines 
  • Participates in the interview, selection, and hiring of new employees 
  • Responsible for coaching, development, supervision, and succession planning of staff  
  • Monitors ongoing performance of employees; provides corrective action and counseling as required.  Prepares and administers annual performance reviews 
  • Assists in ensuring fiscal responsibilities of the department are met which includes implementation of cost containment programs, management of overtime, participation in standardization initiatives and needs assessment for capital expenditures 
  • Participates on Quest Management System (QMS) and Process Improvement Teams, or other initiatives to meet business objectives 
  • Organizes and lead projects both within the workgroup and with cross-functional groups 
  • Meet all deadlines assigned by the manager 
  • Effectively works with Technical departments to resolve problems. Must have the interpersonal skills to gain cooperation with other departments, and foster continuous improvement 
  • Excellent organization, communication, and interpersonal skills; is able to manage concerns of clients, technical departments, and employees in a professional manner 
  • All other duties as assigned

Required Work Experience:   Internal candidates require a minimum of two years in a Group Leader/related role  Preferred Work Experience:  

  • 5 years experience in a laboratory; Medical or production background preferred 
  • Previous people leadership experience preferred 

Physical and Mental Requirements:  

  • Works in a biohazard environment, practicing good safety habits 
  • Handles multiple tasks and works in a production environment 
  • Must have the mental alertness and high energy required to appropriately perform job. 

Knowledge:   N/A Skills:  

  • PC skills, MS Office applications 
  • Excellent leadership, organization, communication and interpersonal skills, and ability to interact effectively with internal and external customers. 
  • Monitor and provide a safe work environment, prepare incident reports and implement preventative measures 
  • Act in a professional manner at all times. 
  • Must be able to adjust schedule to meet business requirements, which may include extended hours. 
  • Knowledge of systems tools such as COGNOS, Oracle, EMPower, Kronos 

Associates Degree or a combination of education and experience