Sr Director, National Technical Labs (Flexible location) in Lexington, KY at Quest Diagnostics

Date Posted: 7/28/2022

Job Snapshot

Job Description

Sr Director, Technical National Laboratories (flexible location)


Recognized by FORTUNE magazine as one of the “World’s Most Admired Companies,” Quest Diagnostics ( is the world's leading provider of diagnostic testing, information and services that doctors and patients need to make better healthcare decisions. We are pioneers in developing innovative diagnostic tests and advanced healthcare information technology solutions that help improve patient care.

With corporate headquarters in Secaucus, NJ, Quest Diagnostics is a Fortune 500 company traded on the New York Stock Exchange (NYSE: DGX) and included in the Dow Jones Sustainability World Index, with 2021 revenues of $10.79 billion. 

Position Description

The Senior Director, Technical Labs will provide technical leadership for the Core Lab.  The Sr Director sets standards for operationalizing testing.  S/He works across Eighteen (18) regional labs to improve and standardize testing (service, quality, cost). The position may be based remotely and reports directly to the Executive Director, National Lab Operations.


•         Provide technical standards, SOP’s, metrics for Core Testing Lab while coordinating with Non-Core lab for consistency.

•         Drive standardization of End-to-End testing across regions – common processes and platforms – platform optimization.

•         Drive requirements and standards in platforms – work closely with automation team to implement long range strategy on automation optimization and automation implementation.

•         In collaboration with CLO and procurement, select equipment platform and laboratory supplies mitigating single supplier points of failures to ensure business continuity.

•          Audit laboratories for non-conformance to policies, procedures, and regulations.  Partner with Medical Quality to develop robust post-implementation verification and compliance program.

•          Define required competencies and proficiency of personnel.

•          Supports development of all training & competency materials for assays

•          Spend time working in regional labs – across multiple regions – to maintain working knowledge of regional testing environment.

•         Work cooperatively with R&D, Franchise and Operations Business Partners to Build capability for new testing processes.

•         Support for equipment selection – establish vendor relations, participate on advisory committees, attend trade shows, partner in contract negotiations.

•         Maintaining vendor relationship in support of the local business unit – liaisons between what is happening locally and nationally.

•          Work with IT resources to ensure RFS requirements are met and coordinate regional validation (UAT) testing & training to ensure requirements are being met.

•          Coordinates resolution of assay/instrument issues with Medical Quality/Procurement/Regions

•         Provides Franchise with expert resource knowledge/guidance on new test/platform implementation

•         Provides recommendations regarding menu & method rationalization

•         Collaborates with Operations Business Partners, Science Experts & Innovation to bring new offerings to market.

•         Ensures department adheres to Document Control policy requirements

•          SOP Standardization/Initiative Implementation tracking

•          Partners with the IT Discipline of Excellence to Oversees development and deployment of all equipment interfaces in area of responsibility.

•         Position expands to include oversight of Pilgrim Document Control & SOP Standardization & Implementation

•         While working with the Production Management Discipline of Excellence, Develop plans to assist Labs in meeting performance Metrics.

•         Work collaboratively with regions to develop and implement Testing processes and standards

•         Monitor lab performance for Cost, quality of service, efficiency, and productivity.  Create benchmark standards and implement standards across all laboratories

•         Ensure Regulatory compliance in area of responsibility.

•          Lead the resolution of Compliance issues identified within area of responsibility

•          Monitor and control Expense and Capital Management within area of responsibility

•          Adherence to budgets and other financial guidelines

•         Oversee Supply Cost utilization and identify areas for cost reduction

•         Cost containment


•         Deep technical expertise in their subject area (Minimum 8-10 years’ experience)

•         Process improvement – understanding of process flow – green belt preferred

•         Collaboration

•         Cross systems view

•         Strategic thinking

•         Up to 25% travel

•         Cultivating vendor relationship

•         Execution – results orientation

•          Financial and business acumen

•         Ability to manage in a Crisis and prioritization actions based upon risk identification

•         Decision making skills

•         Excellent written and verbal skills


About Quest Diagnostics

Quest Diagnostics empowers people to take action to improve health outcomes. Derived from the world's largest database of clinical lab results, our diagnostic insights reveal new avenues to identify and treat disease, inspire healthy behaviors and improve health care management. Quest Diagnostics annually serves one in three adult Americans and half the physicians and hospitals in the United States, and our nearly 50,000 employees understand that, in the right hands and with the right context, our diagnostic insights can inspire actions that transform lives. 

The company offers the broadest access to diagnostic testing services through its network of laboratories and patient service centers and provides interpretive consultation through its extensive medical and scientific staff. Quest Diagnostics also provides services to employers, life insurance companies, other commercial labs, clinics, health plans, government agencies, and organizations involved in clinical trials research.


•         FORTUNE magazine's "World's Most Admired Companies" list for 8 consecutive years; one of only five companies to attain Most Admired status in the "Health Care, Pharmacy and Other Services" industry category. 

•         Fortune magazine’s Fortune 500 list

•         Forbes® Global 2000

•         Forbes®' America's Best Employers List for third consecutive year

•         Forbes® 2020 America’s Best Employers for Women for second consecutive year

•         S&P 500

•         Barron’s 500

•         Member of the Dow Jones® Sustainability World Index

•         Included in the FTSE4Good, Calvert, and Ocean Tomo sustainability indices

•         Listed in the most recent Newsweek Green Rankings

•         Consistently named one of the best places to work in U.S. business journal rankings

•         Named a DiversityInc Noteworthy Company for third consecutive year

•         Listed on the Disability Equality Index® (DEI), a joint initiative of the American Association of People with Disabilities (AAPD) and the US Business Leadership Network (USBLN), recognizing companies for prioritizing the inclusion of people with disabilities

•         Named Top 23 ‘Best Places to Work for LGBTQ Equality’ in New Jersey

•         Named a Best Place to Work for LGBTQ Equality by scoring a perfect 100 on the Human Rights Campaign Foundation’s 2021 Corporate Equality Index (CEI) for the fifth consecutive year.

•         Achieved Cancer Gold Standard accreditation from the CEO Roundtable on Cancer, recognizing our actions to reduce the cancer risk of employees and their families

•         Received C. Everett Koop National Health Award for Efforts to Promote Employee Health in 2020

Diagnostic Testing Services

Quest Diagnostics is the world’s leading provider of diagnostic testing, information and services that patients and doctors need to make better healthcare decisions. Their services range from routine blood tests — such as total cholesterol, Pap testing and white blood cell count — to complex, gene-based and molecular testing. They perform medical tests that aid in the diagnosis or detection of diseases, measure the progress or recovery from a disease or confirm that an individual is free from disease. In addition, they have specialized expertise in cancer, cardiovascular diseases, infectious diseases, and neurology.

About COVID-19 testing at Quest Diagnostics

Quest Diagnostics is at the forefront of the response to the COVID-19 pandemic, working to broaden access to laboratory insights to help us all lead healthier lives. We provide both molecular diagnostic and antibody serology tests to aid in the diagnosis of COVID-19 and immune response. Our COVID-19 test services are based on tests that have received FDA emergency use authorization and which also meet our high standards for quality. We are providing these test services under the Public Readiness and Emergency Preparedness Act.

We provide data on COVID-19 testing to various federal and state public health authorities, including the Centers for Disease Control and Prevention, and participate in studies with government and private institutions, aiding COVID-19 public health response and research. Through our team of dedicated phlebotomists, air fleet team, couriers and laboratory professionals, Quest Diagnostics works hard every day to help patients and communities across the United States access quality COVID-19 testing.


In the $60 Billion and growing US Diagnostic Testing Market, Quest Diagnostics is the leader. Quest Diagnostics’ reputation as a leading innovator, provider of high value, low cost solutions and its financial strength and flexibility make it well positioned to capitalize on the evolving healthcare landscape.

Quest Diagnostics’ long-term strategy is to become the undisputed world leader in diagnostic testing, information and services. To drive this profitable growth, Quest Diagnostics plans to leverage capabilities to create differentiation:

•         Deliver Innovative Solutions

•         Leverage their Unparalleled Access and Distribution Network

•         Expand their relationships with large payors and health systems

•         Deliver Superior Patient Experiences



To Apply

Please Log In or Register to Upload a Resume and complete the online Application by visiting, clicking “Job Search” and following the prompts. Because of the large number of applicants to job openings, Quest Diagnostics will only contact qualified candidates for interviews.

Quest Diagnostics is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.


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