Sr Dir Market Research & Market Analytics in Secaucus, NJ at Quest Diagnostics

Date Posted: 5/17/2020

Job Snapshot

Job Description

Senior Director, Market Research & Market Analytics


Recognized by FORTUNE magazine as one of the “World’s Most Admired Companies,” Quest Diagnostics is the world's leading provider of diagnostic testing, information and services that doctors and patients need to make better healthcare decisions. They are pioneers in developing innovative diagnostic tests and advanced healthcare information technology solutions that help improve patient care.

With corporate headquarters in Secaucus, NJ, Quest Diagnostics is a Fortune 500 company, traded on the New York Stock Exchange and included in the Dow Jones Sustainability World Index.  With 2018 revenues of $7.53 Billion, and approximately 46,000 employees and 6,600 patient locations across the US, Quest Diagnostics serves half of the physicians and hospitals in the US with their large variety of products and services. 

The company offers the broadest access to diagnostic testing services through its network of laboratories and patient service centers and provides interpretive consultation through its extensive medical and scientific staff. Quest Diagnostics also provides services to employers, life insurance companies, other commercial labs, clinics, health plans, government agencies, and organizations involved in clinical trials research.

Approximately 150 million times each year, patients and their physicians rely upon Quest Diagnostics results to make important healthcare decisions.

Quest Diagnostics Healthcare IT solutions connect over 165,000 physicians.

Approximately one third of U.S. physicians – and many of the country’s leading hospitals and health systems – relies on Quest Diagnostics healthcare information solutions to foster better patient care and improve their business performance.


  • FORTUNE magazine's "World's Most Admired Companies" list for 4 consecutive years; one of only five companies to attain Most Admired status in the "Health Care, Pharmacy and Other Services" industry category. 

  • Fortune magazine’s Fortune 500 list

  • Forbes Global 2000

  • Forbes' America's Best Employers List for third consecutive year

  • Barron’s 500

  • Member of the Dow Jones® Sustainability World Index

  • Consistently named one of the best places to work in U.S. business journal rankings

  • Named a DiversityInc Noteworthy Company for the second consecutive year in 2018

  • Listed on the Disability Equality Index® (DEI), a joint initiative of the American Association of People with Disabilities (AAPD) and the US Business Leadership Network (USBLN), recognizing companies for prioritizing the inclusion of people with disabilities

    Diagnostic Testing Services

    Quest Diagnostics is the world’s leading provider of diagnostic testing, information and services that patients and doctors need to make better healthcare decisions. Their services range from routine blood tests — such as total cholesterol, Pap testing and white blood cell count — to complex, gene-based and molecular testing. They perform medical tests that aid in the diagnosis or detection of diseases, measure the progress or recovery from a disease or confirm that an individual is free from disease. In addition, they have specialized expertise in cancer, cardiovascular diseases, infectious diseases, and neurology.


    In the $60 Billion and growing US Diagnostic Testing Market, Quest Diagnostics is the leader. Quest Diagnostics’ reputation as a leading innovator, provider of high value, low cost solutions and its financial strength and flexibility make it well positioned to capitalize on the evolving healthcare landscape.

    Quest Diagnostics’ long-term strategy is to become the undisputed world leader in diagnostic testing, information and services. To drive this profitable growth, Quest Diagnostics plans to leverage capabilities to create differentiation:

  • Deliver Innovative Solutions

  • Leverage their Unparalleled Access and Distribution Network

  • Expand their relationships with large payors and health systems

  • Deliver Superior Patient Experiences

Position Description

The Sr. Director, Market Research & Market Analytics (MRMA) acts as the company’s strategic leader for the development and socialization of insights related to all major markets, regions and customer segments. The role will lead the enterprise’s Market Insights and Market Research functions, delivering market forecasts, deep data modeling, research products and customer experience measures; informing experience design, product development and commercialization, and commercial and marketing strategies and approaches. The Sr. Director will foster a voice-of-customer culture across the enterprise and will act as the champion and go-to-expert for the voice-of-customer and insight pillars of the company’s management system.

The Sr. Director will manage a team of strategic business partners supporting Clinical Franchises, Marketing, Business Development, Corporate Strategy, Regional leadership, Finance and other teams across the company to use analytical insight to help identify winning commercial strategies, maximize return on investments, improve margins and profitability, and ensure priorities are aligned against customer needs. In addition, the Sr. Director will be responsible for driving a culture of insight-driven business decision making through the creation of platforms, tools and processes that drive efficiency and effectiveness across the company’s voice-of-customer collection and analysis activities.

The Sr. Director will have broad responsibilities for managing internal and external resources and will serve as a member of the Marketing Leadership team at Quest, shaping the enterprise market strategy and managing the engagement of the broader marketing organization. This role reports to the Executive Director, Brand & Customer Experience and is based in Secaucus, NJ.


Market Research

  • Drive the development of primary and secondary research products that inform the design and delivery of customer experience, guide product development and commercialization, and support enterprise priorities and strategies

  • Leverage third party research organizations, syndicated services and vendors to deliver insights that support business cases, portfolio management decisions, strategy validation and tactical effectiveness of marketing plans

  • Research, assess, and disseminate competitive and market intelligence to identify and define new opportunities with potential to enhance our value, current product/service portfolio and its delivery

  • Partner with leadership to develop and implement an expanded Customer Experience measurement program, including CSAT, CES, NPS and Brand Equity trackers

Market Analytics

  • Support strategic initiatives within the Clinical Franchise and Marketing organizations, including participating in the development of long-term strategic planning efforts, financial analyses, and product and market forecasts

  • Utilize publicly available data and internal sources of data to drive deep understanding of customer requirements and marketplace trends and refine the Company’s value propositions

  • Measure impact of marketing programs against customer experience and business KPIs

Supervision Exercised:

  • Director, Customer Experience Analytics

  • Senior Managers, Market Research and Market Analytics

  • Senior Manager, Digital Analytics

  • Manager, Market Research

  • Sr. Analysts, Regional, Market and Customer Experience Analytics

  • External vendor partners



  • Bachelor’s Degree required; Business degree in marketing research, mathematics, economics or related field (e.g. MBA, MPH, MS) preferred

  • 8+ years of progressively expanding roles in marketing, market research, business analytics or other related business discipline within a commercial environment

  • Highly proficient in a variety of research techniques segmentation studies, conjoint analyses, attitude and usage surveys, concept evaluation, volumetric modeling or test marketing of new product launches, use of validated techniques for pre-testing communication effectiveness) in product development or marketing. Industry experience in direct-to consumer and business-to-business environments preferred

  • Demonstrated track record of successful results aligned to both strategic and tactical business needs. Produces high quality and effective deliverables in support of insights excellence

  • Experience leading high performing teams and building strong team cultures

  • Superior communication skills including ability to deliver formal business presentations to executive leadership

  • Technologically-savvy, including expertise in traditional and digital business analytics and research tools

  • Ability to comprehend complex financial, legal, regulatory, and strategic issues

  • Strong capabilities in leading others to analyze data and demonstrate quantifiable opportunities or results

  • Excellent project leadership skills to hold team members accountable for delivery on goals and expectations

  • Relevant industry experience (pharma, medical device, healthcare services, consumer, etc.) is preferred

  • Up to 10% business travel required

  • Ability to lead diverse, cross functional teams and in a matrix environment;

  • Ability to serve on Executive Leadership Team of business line (e.g. customer segment, region, etc.)

Quest Marketing Competencies:

  • Expertise displayed in:

    • Develops Talent

    • Drives Vision & Purpose

    • Manages Complexity

    • Cultivates Innovation

    • Strategic Mindset

    • Manages Ambiguity

    • Drives Results

    • Persuades

    • Plans & Aligns

    • Business Insight

    • Tech Savvy

    • Decision Quality

    • Collaborates

    • Communicates Effectively

    • Customer Focus

To Apply

Please Log In or Register to Upload a Resume and complete the online Application by visiting, clicking “Job Search” and following the prompts. Because of the large number of applicants to job openings, Quest Diagnostics will only contact qualified candidates for interviews.

Quest Diagnostics is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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