Special Testing Svcs Coord in Santa Clarita, CA at Quest Diagnostics

Job Description

Special Testing Svcs Coord - Valencia, CA - Monday-Friday 

Look for more than answers. Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope. 

You will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You’ll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve. 

At Quest, we are on a continuous journey of discovery and development. It’s this attitude that has made us an industry leader and the #1 Diagnostic Lab in the US. For those joining us, we offer exciting and fast moving career opportunities where you can affect change at a rate unheard of in many organizations of our size and scope. While we invest in and develop technology to drive our innovations, our ongoing success relies on our people. 

Job Summary:

Requires knowledge of the billing and laboratory testing operations.  Obtains and manages any required documentation as required by state or other regulatory entities for designated testing. Required to determine preauthorization, informed consent requirements and other documentation needs from a variety of insurance plans, payers and other governing sources.  Handles all payer, physician and patient contact received by telephone and in writing.  Troubleshoots both complex medical/technical compliance and routine requests.  Deals with the coordination and review of laboratory testing and billing processes. Collaborates with other third party partners as needed.

Job Accountabilities:

1. Handles all client inquiries regarding preauthorization, informed consent requirements and other documentation needs from a variety of insurance plans, payers and other governing sources.
   
2. Coordinates testing in parallel to obtaining proper documentation to comply with all payer requirements.
3. Documents reporting or call history in the patient file and maintains appropriate records.
4. Uses established protocols for reporting client concerns.
5. May provide technical training to new hires and coach less experienced staff.
6. Recognizes quality service issues and provide feedback to appropriate personnel on opportunities for improvement.
7. May assist Manager in the delegation of work.
8. Has ongoing responsibility for maximizing department quality and productivity by monitoring service levels and minimizing abandoned calls.
9. Other duties as required.

Job Requirements:

• BS degree required.  In lieu of degree, 10yrs+ technical or customer service experience required.
• Medical Billing experience preferred.
• Strong understanding of medical terminology required.
• Must have strong communication skills.
• Proficiency with Microsoft Office products required (Excel, Word, PowerPoint, etc.)
• Ability to handle complex processes and have demonstrated experience utilizing strong independent problem solving skills.
• Willingness to accept additional responsibilities with a positive attitude that fosters collaboration and teamwork.
• Must exhibit comfortable interaction with technical staff including laboratory managers, Medical leaders, and other technical personnel.
• Ability to handle patient specimens, as required.
• Strong commitment to integrity, compliance, and adherence to company values.

req99693