Spec Training/Pat Svcs - Lic in Los Angeles, CA at Quest Diagnostics

Date Posted: 6/9/2022

Job Snapshot

Job Description

Spec Training/Pat Svcs - Lic - Tarzana, CA - Monday-Friday

Under the direction of the Territory Manager, provides technical and non-technical training to all staff; writes and updates procedures including the State Phlebotomy Licensure Program; performs site visitations and process analysis; administers staff competency testing, conducts in-services and meetings; conducts interviews for externs and interacts with Patient Services management, IT management, Billing Management, Commercial Group and staff. Monitors Corporate Initiatives. May perform other related tasks as assigned.

Job Accountabilities:

  • Provides technical and non-technical training to new and existing employees in the Patient Services Department: 

  • Computer functions i.e. Care360, QLS or other internal lab systems

  • Specimen collection and processing

  • Patient Care Gold Standards

  • Forensic urine collections (DOT and non-DOT collections)

  • Quality control/assurance

  • Patient Service Center Standard Operating Procedures  (SOPs)

  • Billing ( including bad debt reductions)

  • Compliance

  • Safety and Environmental Health and Safety (EHS)

  • Provides training for site leads, group leads and Supervisors

  • Developing and maintaining training material

  • Writes new procedures as directed Implements roll out and required training of new procedures

  • Develops training material for customized training

  • Develops training material for new hire training

  • Develops training material for Site Leads, Group Leads and Supervisors

  • Performs site visitations and process analysis

  • Conducts site visits to verify adherence to SOPs, compliance, and safety

  • Conducts site visits to enhance performance of sites not meeting corporate metrics

  • Observes current processes, recommends improvements and assists with implementation

  • Externship Program

  • Schedules and conducts externs interviews

  • Assesses Phlebotomy skills

  • Provides training for  Externs

  • Provides feedback to Territory Manager/Supervisor on extern performance

  • Monitors and troubleshoot implementation of Corporate Initiatives

  • Keeps a year to date spreadsheet for the territory on:

  • Easypay

  • Open Invoice

  • PCGS

  • E-learning

  • Training Initiatives

  • Other duties

  • Pilots and projects

  • Performs UAT Testing

Job Requirements

Language skills:

  • Must be able to read and write reports and communicate effectively.

  • Must be able to present material to be understood by a diverse group of individuals.

Critical thinking skills:

  • Must be able to troubleshoot problems, provide solutions, and implement processes

  • Must be able to prioritize work responsibilities and manage multiple projects simultaneously

Other skills and abilities:

  • Must be able to work independently, develop training materials and participate in team oriented projects.

  • Must have knowledge of computer applications (Microsoft product: word, excel, PPT, outlook,…) Practical knowledge in patient services data entry (QLS, IDAA, Care360)


  • Requires phlebotomy license as mandated by the State

Additional Certification

  • Forensic urine collections (DOT/non-DOT)

Work Experience:

  • Three to five years of phlebotomy and/or Patient Services supervisory experience.

Physical Requirements:

  • Ability to stand and sit for extended periods of time

  • Occasional overnight travel may be required.

  • Specific vision abilities required by this job include color vision.

  • The employee is required to drive including long distances

Other Requirements:

  • Work effectively as a team member

  • Ensure the confidentiality of patients, employees, and laboratory documents.

  • The employee may on occasion be required to attend meetings or training sessions during the evening hours.

  • Must have a valid driver’s license and clean driving record