Infrastructure Support Services Specialist in Irving, TX at Quest Diagnostics

Date Posted: 1/28/2020

Job Snapshot

Job Description

Look for more than answers. 


Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope.

As an Infrastructure Support Services Specialist, you will work for the world leader in the industry, with a career where you will have the opportunity to collaborate and affect change while expanding your leadership skills and technical knowledge. You can make a real impact in a market that is growing and developing.

This on-site position is based at our Irving, TX location.

Infrastructure Support Services Specialist – the role

The Infrastructure Support Services Specialist is responsible for all tactical aspects of delivering Regional Field IT Support services for Business Units within a Region, as it relates to supporting laboratory operations and the digital transformation of the company technology stack.  These services include Tier-2 & 3 Field IT support, voice communications, data networking, desktop, LIS/BIS equipment, imaging systems, facility systems, security administration, and asset management.

Job responsibilities:


Desktop Support, LAN/WAN, Server Administration, Imaging Systems, Telecom, Instruments:

  • Provide support relative to digital technologies i.e. loT edge, Infrastructure-as-a-Service, cloud application platforms.

  • Troubleshoot and resolve all Service Center tickets routed to your Assignment Group according to the established SLA.

  • Perform IMAC’s all systems as applicable

  • Perform maintenance, patches and updates to all systems in a timely manner, according to SOPs

  • Maintain up to date knowledge and skills related to changing technology and services provided by Field IT Support

  • Provide clear, regular submissions of Management Reports and Metrics that document performance against SLA’s via standard products including HP Service Manager and Clarity

Asset Management:

  • Assist in inventory management, including acquisition and disposal of all IT related equipment according to policies

  • Assist in coordination of asset disposal for Quest Diagnostics Workstation (QSW) machines and peripherals

  • Ensure that the Quest Diagnostics Information Technology Asset Management (ITAM) policies are enforced at the Business Unit

To qualify, the ideal candidate will have the following skills and experience:

  • AA degree or relevant work experience and certifications

  • CompTIA A+ preferred

  • 0-2+ years of related experience

  • Solid skills with Microsoft Office products – Word, Excel, PowerPoint, and Access

  • Ability to work effectively with customers, both internal and external

  • Problem Management - troubleshooting and problem solving skills

  • Time Management and organizational skills

  • Demonstrated proficiency in verbal and written communications skills

  • Strong commitment to customer and employee satisfaction

Apply Today


Join us for competitive benefits and development opportunities in a progressive and supportive environment. Help us improve our service, and the experiences of our patients and colleagues. Work with us and together we can be better.

Your Quest career. Seek it out.

All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity or Citizenship. 

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