Spec, Genomic Client Services- Secaucus, NJ req68435 in Secaucus, NJ at Quest Diagnostics

Date Posted: 6/2/2021

Job Snapshot

Job Description

Spec, Genomic Client Services- Secaucus, New Jersey - Monday to Friday 

Interested in joining a rapidly growing life sciences company? Blueprint Genetics is on a mission to bring world-class genetic knowledge to mainstream healthcare. We work with hundreds of clinics around the globe and the quality of our interpretation has been praised by many of the world’s best medical centers. Our Seattle Client Services Team is looking for a highly motivated, social and proactive team player, to fill our full-time Genomic Client Specialist position.

Our Client Services Team consists of energetic and positive experts of customer communication and genetic testing services. Our team has an essential role in the success of our company and we work in close collaboration with all laboratory, production and clinical interpretation teams, as well as with marketing and sales. Our common goal is to provide excellent customer experience for our customers. We work with hundreds of clinics around the globe and quality of our interpretation has been praised by many of the world’s best medical centers.

Job Description 
In this position you will offer exceptional customer support to all Blueprint Genetics customers, both internally and externally. An ideal candidate has basic knowledge of clinical genetics, enjoys customer service and helping people, and has excellent communication skills. You will be working in a fast-paced environment where attention to detail, creativity, multitasking skills, and a proactive mindset are required.  

Responsibilities  
Handle all incoming inquiries by phone and email in a professional and timely manner 
Effectively communicate with clients in your territory including order discrepancies, turn-around times, and specimen kit and test orders

Triaging calls and e-mails to appropriate members of the CGS and GSC teams
Accurately update patient records across multiple platforms
Report laboratory results to clients using established protocols
Provide support for the sales and marketing teams
Use established protocols for documenting and resolving client complaints and concerns
Contribute to additional projects as needed 
Assist in the development of customer communication protocols and functions 
Recognize quality service issues and provide feedback to appropriate personnel on opportunities for improvement
Job requirements
Customer-focused personality 
Must be able to multitask in a fast-paced environment
Excellent social and communication skills, as well as problem solving skills 
Comfortable working in a dynamic environment 
Ability to handle stressful situations
Excellent organizational and time management skills 
Excellent written and verbal skills in English; professional fluency in French and/or Spanish is an asset   
Basic knowledge of HIPAA regulations
Word, excel, etc. skills helpful
Salesforce skills or other CRM experience
Bachelor’s Degree, preferably in Life Sciences 
Experience in a healthcare customer service role

Additional:
Knowledge:
Basic knowledge of HIPAA regulations
Word, excel, etc. skills helpful
Salesforce skills or other CRM experience
Bachelor’s Degree, preferably in Life Sciences 
Experience in a healthcare customer service role 
Education/Work Experience
Bachelor’s Degree, preferably in Life Sciences 
Experience in a healthcare customer service role