Site Reliability Engineer in Mason, OH at Quest Diagnostics

Date Posted: 9/25/2021

Job Snapshot

  • Employee Type:
  • Location:
    4690 Parkway Drive
    Mason, OH
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Site Reliability Engineer

Look for more than answers.  Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope.

You will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You’ll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.

At Quest, we are on a continuous journey of discovery and development. It’s this attitude that has made us an industry leader and the #1 Diagnostic Lab in the US. For those joining us, we offer exciting and fast moving career opportunities where you can affect change at a rate unheard of in many organizations of our size and scope. While we invest in and develop technology to drive our innovations, our ongoing success relies on our people.


Basic Purpose:

 Reporting to the Lead Application Analyst of Quanum Technology Operations, the Cloud Application Support &  Release Engineer is responsible for implementation and support of the Healthcare Technology & Analytics Solutions of Quest Diagnostics.  The position entails utilizing Agile, DevOps and Cloud best practices for installation, configuration, defect remediation and support of multi-platform proprietary applications. 

Duties and Responsibilities:

  • Provide 24 x 7 tier three application support for Non-Prod, Production and Disaster Recovery environments including on-call rotation
  • Triage support incidents and escalate high priority events to appropriate staff
  • Investigate production defects by reviewing appropriate application code and making recommendation on resolution by either development staff or operations
  • Ability to troubleshoot Azure Cloud, Kubernetes and/or container issues
  • Communicating proactively with our sales and business partners to assess issues and provide periodic status updates
  • Work in a collaborative manner with other teams internally and externally including: Customer Help Desk, IT Service Desk, Infrastructure Partners, Vendors, etc.
  • Install and configure proprietary applications in Non-Prod, Production and Disaster Recovery environments using Agile, DevOps and Cloud best practices in a primarily Linux and Java environment (WebLogic, Tomcat)
  • Create and maintain documentation relative to application support and implementation
  • Lead or provide support for technical projects from design to implementation
  • Maintaining proficiency in application and product expertise.
  • Keeping abreast of the new Quest Diagnostics technologies and organizational impact
  • Demonstrating ability to communicate effectively with all levels, including customers, technical personnel and management.


Education Preferred:

BS/BA degree in Computer Science/Information Systems or related field, or equivalent combination of education and work experience

Work Experience:

2-4 years experience in technical support and troubleshooting of multiple systems including; cloud native applications, interface engines, J2EE applications and complex distributed systems.
2-4 years Customer Service experience
2-4 years experience supporting a Cloud application, preferably Azure


  • Experience with ticketing systems such as Service Now or HP Service Manager preferred
  • Experience with Unix/Linux, Windows Server, Tomcat/JBoss, WebLogic, Apache/ Nginx, Redis, Java, SQL, Unix/Linux, HL7, XML, FTP, TCP/IP, Azure, AWS
  • Experience with enterprise monitoring tools such as BMC Patrol, Graphite, Nagios, Elk Prometheus or Splunk preferred
  • Experience with JBOSS EAP (command line)
  • Experience with DevOps methodologies and tools such as Ansible, GitLab, Chef, Jenkins
  • Application experience with MS Windows, MS Office, MS Lync, and MS Outlook.
  • Excellent proficiency in problem solving and troubleshooting production issues
  • Excellent interpersonal and communication skills
  • Excellent organizational, time management, customer service, prioritization and multi-tasking skills
  • Overnight, Weekend, Holiday support on-call as required
  • First Shift Hours – Slight change in shift hours may be required to provide adequate overlap of support coverage
  • Less than 25% Travel required for training and/or team meetings

Physical and Mental: Ability to multi-task, Analytical skills, Ability to follow verbal or written instructions, Thinking analytically, Communication, Using effective verbal communication, Using effective written communication, Handling stress & emotions, Concentrating on tasks, Making decisions, Adjusting to change, Examining/observing details, Sitting for long periods at a time


Apply Today

Join us for competitive benefits and development opportunities in a progressive and supportive environment. Help us improve our service, and the experiences of our patients and colleagues. Work with us and together we can be better.

Your Quest career. Seek it out.

All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity or Citizenship.