Senior Program Manager - (Remote Opportunity) in Secaucus, NJ at Quest Diagnostics

Date Posted: 11/30/2021

Job Snapshot

  • Employee Type:
  • Location:
    500 Plaza Drive
    Secaucus, NJ
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Look for more than answers.

Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far-reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope.

As a Project Manager, you will work for the world leader in the industry, with a career where you will have the opportunity to collaborate and affect change while expanding your leadership skills and technical knowledge. You can make a real impact in a market that is growing and developing.

Basic Purpose:

The Senior Project Manager leads a variety of tactical projects that may span multiple functional area(s), laboratory(s), system(s) or application(s) managed by the PMO organization. (e.g. R & D, CF Reporting, Order to Cash, Operations, IT etc).  Typically manages one to three projects.  Projects are normally medium complexity systems impacted, performing labs, software development, test code complexity and outside entities/third parties.

This position applies Quest Management System (QMS) principles and tools in their daily work to ensure Quest Diagnostics is efficient and effective in the delivery of its services, solutions, and processes while improving customer and employee satisfaction. Embeds to use continuous improvement, risk management and change management tools.

The Senior Project Manager consults with the Research & Development, Clinical Franchises, Commercial, IT and Operations organizations to design the rollout of optimized solutions that meet program tactical goals while collaborating with the aforementioned organizations to ensure seamless transition of products, tests and offerings from inception to sunset.

Examples include tactical projects with new Laboratory Test Development, Commercial Test Launches, standardization efforts, IT functionality/connectivity/software development and updates.

The Senior Project Manager provides comprehensive written and verbal status updates to senior leadership, project/program sponsor and key stakeholders for key projects and programs.

The Senior Project Manager is responsible for collaborating and managing process improvement(s) at a department level and across functional areas that impact project/program execution as a part of the product lifecycle management process.

Duties and Responsibilities:

-Assignments will focus on Pharma Services; working with both the internal product team, Pharmaceutical/CRO/Central Lab clients and regulatory agencies
-Projects will begin during the assessment phase, through delivery of the contracted product/service
-Performs root cause analysis using CI tools (e.g., 5 whys, lessons learned). Documents and communicates project shortfalls. Drives corrective action, analyzing at the project level, trending across projects.
-Coaches other employees on the use of various tools, concepts and practices foundational to QMS in order to embed the tools and methodologies into our normal way of doing things.
-Responsible for project performance, risk management, administration and issue resolution for the functional team.
-Manages projects and cross functional working teams to effectively initiate, plan, execute, monitor and close projects. Acts as the primary liaison at the project level for all related information.
-Develops and executes project plans, milestone charts, project documentation and scorecards according to requirements defined by and approved by sponsor.
-Facilitate intra- and inter-organizational meetings and projects to help teams quickly achieve strategic objectives.
-Manages project deliverables in accordance with approved schedules. Analyzes critical path, proactively identifying issues and raising/facilitating resolution with cross-functional team. Drives visibility to gaps impacting overall schedule. Guides roadblocks to resolution, escalating to leadership as appropriate.
-Proactively communicates with executive sponsors, project sponsors and stakeholders in order to manage expectations.
-Manages changes to project scope, cost and schedule via formal change management process.
-Utilizes risk management tool to identify project risks. Proactively guides team members, key stakeholders and sponsor through issues and constraints.
-Acts as a change agent to drive teams, key stakeholders and project sponsor towards success.
-Tracks cost, budget, resources, plan and schedules and manage changes at project level as appropriate. Ensures project artifacts are collected, documented and stored for audit and lessons learned purposes.
-Collaborate with external vendors as indicated to plan and execute project requirements. Ensure open line of communication in place for timely updates.
-Actively participates in the QMS PM Community.
-Partners with functional leaders to develop and communicate current business process documentation which impact project planning and execution.
-Understands the business functionality to delivery project benefits and if needed, be able to plan and make changes to individual projects/workstreams.
-May manage up to three Project Managers.
-Participate in the hiring of new resources.

Education and Certifications:

-Bachelor’s Degree required (BS/BA)
-PMP Certified Project Management desired
-Formal training in project management or continuous improvement methodologies (e.g., Six Sigma, Total Quality Management, Lean) preferred

Work Experience:

-Demonstrated experience leading projects from initiation to completion in a matrixed organization (8+ years’ experience)
-Experience managing Product development in Health Care Sector a plus


-Advanced planning and organizational skills; results and process-oriented
-Demonstrated ability to deliver results in a matrixed organization
-Advanced written and verbal communication skills across multiple formats:formal presentations, facilitation of virtual meetings using conference calls and computer-based presentation tools, e-mails, and memos
-Skilled with MS office applications (Project, Word, PowerPoint, Visio, Excel)
-Ability to work independently with little supervision
-Ability to operate in a dynamic environment and quickly adapts to change; must have ability to promote and build teamwork; exhibits assertiveness, solid leadership and commitment to meeting project goals and objectives
-General knowledge of Hoshin
-Established use of project tools and methodology
-0-10% travel expected (expectations shown are targeted ranges; actual travel required will vary by project and can exceed or go below targeted amounts)
-Some evening and weekend work hours may be required, depending on project needs

Apply Today

Join us for competitive benefits and development opportunities in a progressive and supportive environment. Help us improve our service, and the experiences of our patients and colleagues. Work with us and together we can be better.

Your Quest career. Seek it out.

All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity or Citizenship.