Senior Manager, Patient Services in Horsham, PA at Quest Diagnostics

Date Posted: 11/27/2021

Job Snapshot

Job Description

Patient Services - Sr Mgr - Monday- Friday

Basic Purpose:

•         Responsible for the management of managers and supervisors in multiple geographies.  In partnership with the Commercial team, responsible for the strategy in the geographic markets.  Responsible for the quality of services and technical procedures, and the overall patient experience. Ensures compliance with applicable testing requirements, regulations and departmental budgets.

Duties & Responsibilities:

•         Collaborates with the PMO, Product Management, Solution Architects, Business Partners, Application Development, and Software Quality Assurance Teams to understand scope, solutions, constraints, and risks

•         Determining Department finance capacities, calculating financial constraints, and reviewing budget strategies while supporting all growth and invigorate strategies.   Communicate identified risks and collaborate in developing risk mitigation strategies

•         Establishing standards and procedures to guide the Department with organizational budgeting.

•         Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details and abstract up from low-level information to a general understanding to discern user needs and key requirements.

•         Proactively communicate and collaborate with internal customers to analyze information and business workflow to deliver functional requirements, use cases, and user interface designs

•         Creates strategies to optimize our department’s budgets, with a focus on cost savings and growth initiatives. 

•         Monitoring spending patterns and implementing measures to promote adherence to budgets.

•         Implementing and maintaining accounting best practices to ensure the financial good standing of the department.

•         Providing financial analysis and strategic input to facilitate high-level decision making by management.

•         Communicating complex accounting concepts to management and staff.

•         Formulates operating objectives, goals and strategies for assigned facilities.

•         Conceives and implements new methods for providing more economic and efficient services.

•         Monitors customer reaction to quality of services and implements action when required.

•         Maintains liaison with all appropriate functions and departments to ensure that service functions are meeting operational support needs.

•         Manages supervisory staff in the performance of their duties.

•         Ensures adherence to compliance guidelines.

•         Responsible for monitoring budgets of various departments or locations.

•         Reviews the profitability of patient service centers and makes appropriate decisions regarding their continued operation.

•         Coordinates operating plans and activities with the logistics, marketing and other satellite operations to ensure a cohesive effort.

•         Manages all locations under supervision to ensure profitability and takes appropriate cost cutting actions as necessary.

•         Ability to travel in support of large distributed and virtual teams.

•         Responsible for facilitation of leader pipeline development (i.e., leader academy, OLDP, etc)

Supervision Exercised:

Manages supervisors and managers within the geographic market area.

o   Direct reports:

Patient Services Manager (2 to 5) or Patient Services Manager exclusively (6-10)

o   Non-Exempt employees in the Patient Services job family

Patient Services Supervisor (6-10)


•         A bachelor’s in accounting, business management, finance, or related field.

•         7-10 years of experience as a budget analyst, financial analyst, business accountant, or similar.

•         Clinical Lab Industry experience preferred.

•         Thorough knowledge of legal frameworks and business accounting procedures.

•         Demonstrates strong analytical, strategic thinking, and problem solving skills.

•         Excellent written communication and interpersonal skills.

•         The ability to collaborate with multiple internal and external stakeholders.

•         Demonstrates strong presentation and facilitation skills with a cross functional business audience.

•         Great organizational skills and attention to detail.

•         Exceptional leadership skills and the ability to delegate appropriately.