Senior IT Program Manager in Secaucus, NJ at Quest Diagnostics

Date Posted: 7/4/2021

Job Snapshot

Job Description

Senior IT Program Manager

Look for more than answers.  Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope.

You will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You’ll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.

At Quest, we are on a continuous journey of discovery and development. It’s this attitude that has made us an industry leader and the #1 Diagnostic Lab in the US. For those joining us, we offer exciting and fast moving career opportunities where you can affect change at a rate unheard of in many organizations of our size and scope. While we invest in and develop technology to drive our innovations, our ongoing success relies on our people.

Basic Purpose:

The Senior Program Manager leads a variety of high complexity, duration tactical projects/programs spanning across multiple functional area(s), Application Modernization system(s) or application(s) managed by the PMO organization. (e.g.,IT, R & D, CF Reporting, Order to Cash, Operations, IT etc).  Typically manages a combination of one to three projects/programs.  Projects are normally high complexity considering total cost, financial impact, systems impacted, performing labs, software development, test code complexity and outside entities/third parties.

This position applies Quest Management System (QMS) principles and tools in their daily work to ensure Quest Diagnostics is efficient and effective in the delivery of its services, solutions, and processes while improving customer and employee satisfaction. Embeds to use continuous improvement, risk management and change management tools.

QMS is Quest Diagnostics’ approach to using a set of proven tools and methodologies to drive successful execution of, and results from, key initiatives and day-to-day work. It is the structured way we manage, lead, and solve problems. It is built on 7 practices:

1.   Management approach & governance
2.  Breakthrough management and Hoshin planning
3.  Customer insights and solutions development
4.  Process management
5.  Continuous improvement
6.  Project management
7.  Change management

Quest Diagnostics follows a 5-step approach to project management consistent with that of the world-renowned Project Management Institute (PMI): Initiate – Plan – Execute – Monitor – Close.

The Senior Program Manager consults primarily with the IT teams e.g Architecture, Engineering, Security etc and also Research & Development, Clinical Franchises, Commercial, and Operations organizations to design the rollout solutions that meet complex strategic goals while collaborating with the aforementioned organizations to ensure top class execution in the areas of  products, tests and offerings from inception to sunset.

Examples for high visibility, strategic programs and company-wide digital initiatives are: Infrastructure Modernization including Cloud Deployment and  Cloud Migration, Platform Modernization, Application Modernization and other areas of digital and disruptive technology transformations Healthcare Analytics, Robotics, Digital Content Management, Natural Language Reporting et, to ensure seamless transition of products, tests and offerings from inception to sunset.

The Senior Program Manager provides comprehensive written and verbal status updates to senior leadership, project/program sponsor and key stakeholders for key projects and programs.

The Senior Program Manager is responsible for collaborating and managing process improvement(s) at a department level and across functional areas that impact project/program execution as a part of the product lifecycle management process.

Duties and Responsibilities:

  • Performs root cause analysis using CI tools (e.g., 5 whys, lessons learned). Documents and communicates project shortfalls. Drives corrective action, analyzing at the project level, trending across projects/programs.
  • Working across- functional program teams, engage with Digital asset owners, Engineering Teams, Technical Product Management, Architecture, Infrastructure, Security, Business teams to implement complex digital products or services.
  • Lead vendor partner teams – e,g. AWS, Microsoft, IBM, SalesForce etc
  • Coaches other employees on the use of various tools, concepts and practices foundational to QMS in order to embed the tools and methodologies into our normal way of doing things.
  • Accountable for the day-to-day execution of the modernization and other transformation programs and projects. Defining scope/charters, road map/strategy, release planning, design thinking, solutioning to enable create high quality and result oriented digital assets.
  • Responsible for project performance, risk management, administration and issue resolution for the functional team.
  • Manages projects/programs and cross functional working teams to effectively initiate, plan, execute, monitor and close projects. Acts as the primary liaison at the project and program level for all related information.
  • Develops and executes project plans, milestone charts, project/program documentation and scorecards according to requirements defined by and approved by sponsor.
  • Facilitate intra- and inter-organizational meetings and projects to help teams quickly achieve strategic objectives.
  • Manages project deliverables in accordance with approved schedules. Analyzes critical path, proactively identifying issues and raising/facilitating resolution with cross-functional team. Drives visibility to gaps impacting overall schedule.
  • Guides roadblocks to resolution, escalating to leadership as appropriate.
  • Proactively communicates with executive sponsors, project sponsors and stakeholders in order to manage expectations.
  • Manages changes to project and/or program scope, cost and schedule via formal change management process.
  • Utilizes risk management tool to identify project/program risks. Proactively guides team members, key stakeholders and sponsor through issues and constraints.
  • Acts as a change agent to drive teams, key stakeholders and project/program sponsor towards success.
  • Tracks cost, budget, resources, plan and schedules and manage changes at project/program level as appropriate. Ensures project artifacts are collected, documented and stored for audit and lessons learned purposes.
  • Collaborate with external vendors as indicated to plan and execute project/program requirements. Ensure open line of communication in place for timely updates.
  • Actively participates in QMS PM Community.
  • Partners with functional leaders to develop and communicate current business process documentation which impact project/program planning and execution.
  • Understands the business functionality to delivery program benefits and if needed, be able to plan and make changes to individual projects/workstreams.

May manage up to three Project Managers.

  • Participate in the hiring of new resources.
  • Coaches and counsels direct reports.
  • Provides counseling related to career path to direct reports.
  • Guides direct reports in developing personal learning plans.
  • Supports skill development of direct reports.
  • Participates in performance review and feedback process.
  •  Helps resolve performance issues for direct reports.


Education and Certifications: Bachelor’s Degree required (BS/BA)

PMP Certified Project Management (externally administered by the Project Management Institute) desired

Formal training in project management or continuous improvement methodologies (e.g., Six Sigma, Total Quality Management, Lean) preferred

Agile SAFe certification desired

AWS/Azure – Cloud certification desired

Work Experience:

  • Demonstrated experience leading programs from initiation to completion in a matrixed organization (8+ years’ experience)
  • Demonstrated experience leading digital and application/infrastructure transformation projects/programs from initiation to completion in a matrixed organization (8+ years’ experience).
  • Experience managing cloud migrations, application and platform modernization, data reporting and analytics implementations.
  • Experience leading vendor teams e.g. AWS, Microsoft, IBM, SalesForce etc
  • Experience operating in a DevOps/Product Delivery Organization.
  • Demonstrated ability of leading enterprise digital tools and services using a combination of disruptive technologies e.g. analytics, digital content management, cloud migrations, big data, natural language, social media   analytics, process mining, block chain, bots etc.
  • Experience working workload management tools (e.g. Azure, AWS, DevOps, Visual Studio etc.)
  • Experience with a product or service-related technology (e.g. Cloud, Gaming, Windows, Devices, enterprise technologies)
  • Experience managing Marketing, Product development and IT efforts in Health Care Sector a plus

 Physical and Mental Requirements: 

  • Perform job duties with frequent interruptions or distractions
  • Adjust priorities quickly as circumstances dictate.
  • Ability to interact professionally with colleagues and/or customers for different purposes in different contexts.
  • Maintains composure under pressure
  • Performs a variety of duties, often changing from one task to another
  • Ability to comprehend and follow verbal or written instructions
  • Using effective verbal communication
  • Using effective written communication
  • Concentrate on tasks
  • Ability to making decisions
  • Examine/observe details

Project Management Skills:

  • Physical and Mental Requirements: Possess the knowledge, rigor, skill and experience of executing waterfall/agile programs.
  • Ability to make and communicate strategic/complex decisions with available data.
  • Perform job duties adjusting priorities with frequent interruptions or distractions.
  • Performs a variety of duties, often changing from one task to another.
  • Ability to work independently absent of supervision.
  • Strong executive presence.
  • Strong aptitude for analytical thinking, disciplined problem solving and data analysis skills (e.g. Lean Six Sigma)
  • Experience with delivering high quality readouts and communication of business performance to leadership and other stakeholders.
  • Exceptional planning and organizational skills; results and process oriented.
  • Proven ability to deliver results in a matrixed organization.
  • Exceptional written and verbal communication skills across multiple formats at all organizational levels:formal presentations, facilitation of virtual meetings.
  • Composed when faced with conflict or difficult issue. Able to independently drive conflict/difficult issue to conclusion - leaving stakeholders dedicated and committed to moving forward regardless of position.
  • Outstanding negotiation and decision-making skills.
  • Excellent interpersonal skills with demonstrated ability to develop strong business relationships. Able to independently learn, articulate and drive new concepts rapidly.
  • Ability to operate in a dynamic environment and quickly adapts to change; must have ability to promote and build teamwork; exhibits assertiveness, delegates and empowers team members with focused leadership and commitment to meeting program goals and objectives. Perform job duties with frequent interruptions or distractions
  • Adjust priorities quickly as circumstances dictate.
  • Ability to interact professionally with colleagues and/or customers for different purposes in different contexts.
  • Maintain composure under pressure
  • Lead the programs through ambiguity.
  • Manage the outcomes by serving as a main escalation point for all Project related activities
  • Performs a variety of duties, often changing from one task to another
  • Ability to comprehend and follow verbal or written instructions using effective verbal communication and effective written communication
  • Concentrate on tasks
  • Ability to make decisions based on the available data from time to time
  •  Examine/observe details  

Apply Today

Join us for competitive benefits and development opportunities in a progressive and supportive environment. Help us improve our service, and the experiences of our patients and colleagues. Work with us and together we can be better.

Your Quest career. Seek it out.

All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity or Citizenship.