Senior Director, Digital Product Management - Health Plan Solutions & Data Management in Secaucus, NJ at Quest Diagnostics

Date Posted: 11/7/2022

Job Snapshot

  • Location:
    500 Plaza Drive
    Secaucus, NJ
  • Date Posted:
  • Function
    Information Technology
  • Job Family
    Digital Experience Development
  • Remote
  • Position Type
    Regular Full-Time
  • Shift

Job Description

The Senior Director, Digital Product Management for Health Plan Solutions and Data Management will lead the overall vision creation, drive execution plans, and ensure solution adoption to realize the greatest market value for the Health Plan channel/ portfolio. The role will engage with key stakeholders and customers to refine the top problems to solve and solicit solution feedback throughout its lifecycle. This position will also be responsible for defining data journeys and actual needed to support solutions. This position will manage a team of digital product managers and support them in their growth, adoption of best practices, and business value delivery.

  • Partner with the Business to confirm understanding of customer need, align on scope, and regularly prioritize product development efforts
  • Regularly collect and analyze the Voice of the Customer, industry trends, disruptors and current competition.
  • Ensure comprehensive competitive information on market penetration, product capabilities and initiatives are maintained.
  • Understand Quest clients by leading research stakeholder feedback, customer feedback, benchmarking, and journey mapping to develop deep understanding of clients’ needs and inform client attraction, engagement, and retention.
  • Set overall vision and multi year strategic plan for the portfolio and products; Evangelize solutions via presentations to the delivery team, business partners, senior management, external partners, and clients.
  • Accountable for the results of the Digital product management portfolio; Assess long-term viability of features and benefits, building opportunities to maintain or improve Quest's competitive position
  • Responsible for Digital Product Roadmaps and Data Journeys that will support Business strategies
  • Secure funding through the development of business cases for Quests Digital Products
  • Provide guidance on business plans/initiatives/marketing programs, to drive sales effectiveness, operational efficiency, and strategic congruence
  • Own end-to-end digital and data journeys; Work with the Design Team to create User Experiences, Wireframes and Content that bring the journeys and product strategies to life
  • Serve as two-in-a-box with the Business Owner to manage the product digital and related data lifecycles / journeys
  • Develop user profiles, customer journeys, personas, and corresponding data journeys
  • Accountable for the Digital Product Management team to create the Features and Epic backlog against which Agile Execution teams will develop the product
  • Responsible for leading the development of digital product development and enhancements, managing projects as required and making recommendations for new features and benefits
  • Proactively identify short- and long-term product/process improvements, bring forward innovative ideas and opportunities.
  • Manage and provide oversight for daily product management activities.
  • Provide input into product positioning and pricing strategy for digital products/services to ensure alignment of strategic objectives
  • Shape and manage a digital product team.  Position is responsible for recommending salary actions, conducting performance reviews, training staff, assigning and reviewing work, etc. Position is also responsible for hiring, firing, promotions, etc.
  • Provide opportunity for the professional development of team members, provide motivation, coaching, training, and development opportunities
  • Promote an environment that encourages collaboration, initiative, continuous improvement, learning and the generation of innovative ideas and solutions
  • Manage existing solutions and data. Identify and manage solutions and related data within the domains of improving member satisfaction, utilization management and risk arrangements.


Required Work Experience:

  • A minimum of 10 years' relevant work experience in healthcare IT
  • Demonstrated experience creating and delivering multi-year visions, strategies, and product plans.
  • Demonstrated ability to create scalable, expansive, and integrated solutions.
  • Experience managing executive relationships and aligning C-suite leaders to your vision.

Preferred Work Experience:

Lab systems or healthcare interoperability

Physical and Mental Requirements:

  • Proven ability to create lasting relationships with internal and external stakeholders
  • Ability to understand a dynamic competitive landscape, synthesize customer feedback, and build and adapt a strategy that differentiates Quest in the market
  • Decisive and action-oriented, yet collaborative.
  • Ability to thrive in a fast-paced culture, and continuously improving to find creative solutions.
  • Impeccable integrity and high ethical standards
  • Demonstrated ability to lead complex businesses or product lines to growth through innovation and creativity


  • Expertise with products, databases, or platforms that ingest, index, organize, and enrich product/service (or similar) data.
  • In-depth knowledge of agile planning methodologies and tools.
  • Advanced knowledge of leadership concepts, practices, and techniques.


  • Product and project management skills
  • Exceptional verbal and written communication and interpersonal skills
  • Negotiation skills
  • Facilitation skills
  • Presentation skills
  • Consensus building skills

Bachelor’s Degree(Required)
Master’s Degree

AgilePM Foundation - APMG(Required)
Lean Six Sigma
PMI-Agile Certified Practitioner (PMI-ACP)(Required)
Pragmatic Certification for Product Management(Required)
SAFe Product Owner/Product Manager (SAFe POPM)(Required)