Senior Digital Product Analyst (Remote Opportunity/Multiple Openings in Secaucus, NJ at Quest Diagnostics

Date Posted: 6/17/2022

Job Snapshot

Job Description

Sr Digital Product Analyst  (Multiple Opportunties) 

Summary:  The Senior Digital Product Analyst will be responsible for developing strategies to test and scale new products offerings and channels. The analyst will conduct market & customer research and couple these insights with internal data modelling to propose innovative solutions for Quest customers. The analyst will work with product managers and software engineers to get new products and features in the hands of Quest customers and iterate upon these offerings based on consumer reception.

Duties and Responsibilities:  

  • Analyze and identify factors which drive digital product growth.
  • Validate analysis using customer centric design practices
  • Support in recommending rollout strategies which result in removing barriers and maximizing conversion rates
  • Partner with data scientists to build a highly scalable data infrastructure to generate insights
  • Research the competitive landscape to formulate growth strategies, create forecasts and objectives around adoption, retention, and engagement with digital products
  • Partner with product managers to understand and inform digital product roadmaps, and support roll out plans
  • Conduct monitoring and analysis of how customers use our products and features to validate product market fit and drive digital product growth
  • Perform modeling/analytics to assist new product and pricing strategies for various Quest digital products.
  • Support on development direct-to-consumer marketing strategy and initiatives to support business growth objectives for digital products
  • Help build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver new go to market strategies for digital products at Quest
  • Understand the long-term support strategy and its relevance to support innovation.
  • Support in development of customer/product innovation roadmap - including yearly medium-term, long-term, and future innovation goals.
  • Own and develop the strategic orientation of innovation management for the relevant digital products.
  • Analyze opportunities, risks, strengths, and weaknesses, as well as the derivation of critical issues of the future and the purpose and vision of what Quest wants to achieve with innovation.
  • Conduct research into future trends and the impact and opportunity for the Quest. Make future projections as the basis for the innovation strategy.
  • Source, identify and instill innovative best practices to maximize the value of existing technology and practices for Quest digital products
  • Become an expert on emerging innovations around digital products for support
  • Develop and seek innovative ideas from a wide variety of sources, internal and external, collect, evaluate, and select ideas actively search for ideas and innovative technologies outside the company.
  • Develop effort vs benefit-based business cases to examine whether an innovation is worth doing or worthy of funding.

Required Work Experience:  5-7+ years' experience in a similar role (can include related experience, such as product management)

Preferred Work Experience:  

  • Demonstrated passion for Customer Experience and acting as an advocate for customers
  • At least 3 years’ experience with digital products, in a Digital Product Analyst or Digital Service Analyst role
  • Experience in coaching, mentoring and/or training other team members

Physical and Mental Requirements: 

  • Proven ability to sift through data, identify critical information, analyze, and make recommendations that influence customer journey maps.
  • Self-driven, highly motivated individual

Knowledge:

  • Extensive knowledge of Customer Journey Management and Digital Product Management. (Knowledge of Digital Service Management beneficial.)
  • Extensive knowledge of relevant market trends with the ability to identify opportunities.
  • Knowledge of ‘VOC’ and Customer analytics technologies.
  • Agile development methodology knowledge desired.
  • Healthcare or clinical lab industry knowledge beneficial.
  • Awareness of change management principles

Skills

  • Strong analytical and critical thinking skills
  • Deep technical skills
  • Strong verbal and written communication skills
  • Strong collaboration skills
  • Ability to work independently while partnering with Business Product Owners
  • Business process mapping (BPM) skills beneficial

Work Environment:  Work in an office or a remote setting

Required Education:  Bachelor's degree in Science, Business, Computer Science, or a related field.

Preferred Education:  MBA is preferred

Preferred Technical Training or Professional Licensing:  Lean Six Sigma/ Certified Scrum professional

Competencies:  Advanced level expertise in analytical tools (e.g., Excel pivot tables, Tableau, etc.)

Apply Today

Join us for competitive benefits and development opportunities in a progressive and supportive environment. Help us improve our service, and the experiences of our patients and colleagues. Work with us and together we can be better.

Your Quest career. Seek it out.

All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity or Citizenship.