Senior Continuous Improvement QMS Program Manager/ Change Management (Remote) in Secaucus, NJ at Quest Diagnostics

Date Posted: 10/18/2021

Job Snapshot

  • Employee Type:
  • Location:
    500 Plaza Drive
    Secaucus, NJ
  • Experience:
    Not Specified
  • Date Posted:
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Job Description

Senior Continuous Improvement QMS Program Manager/ Change Management - M-F (Remote) 

This position will lead a variety of complex continuous improvement and process improvement projects and teams to apply Quest Management System (QMS) principles and tools to ensure Quest Diagnostics and effective in the delivery of its services, solutions, and processes while improving customer and employee satisfaction. This position will also be responsible for coaching others to learn and apply QMS principles and tools to their daily work.

Additionally, this position may also lead a team of QMS continuous improvement specialists through a portfolio of medium-sized projects while coaching others to learn and apply QMS principles and tools to their daily work.

The Quest Management System (QMS) is Quest Diagnostics’ approach to aligning decisions and actions to organizational priorities and then executing effectively. The QMS toolset and methodologies are designed for successful adoption and execution of continuous improvement principles in both day-to-day work and in paradigm-shifting breakthrough initiatives. It is the structured way we support our people, lead change, and solve problems. Continuous Improvement (CI) is one of the 7 practices comprising the QMS:

Quest Management System – 7 Areas of Practice

1. Management Approach & Governance

2. Breakthrough Management and Hoshin Planning

3. Customer Insights and Solutions Development

4. Process Management

5. Continuous Improvement (CI)

6. Project Management

7. Change Management

Quest Diagnostics’ CI practice comprises numerous approaches enabling everyone across the company to improve their work by eliminating waste regardless of the obstacles they face or the environment they work in. Primary among these approaches is Kaizen: a Toyota-inspired philosophy of waste elimination, standardization, and human capability building adopted by top tier companies worldwide. In terms of execution at Quest, kaizen is practiced by everyone as we examine our work for small improvements every day. When larger opportunities are found that require more than 2 or 3 others to accomplish, locally-led kaizen events are an effective approach. Even larger and more complex problems needing disciplined cross-functional focus may call for a multi-team kaizen event lead by trained QMS kaizen facilitators or a corporate CI leader supporting a Shingijutsu consultant. Whether small “flow-disrupters” or big urgent business-level problems, kaizen is an approach we use.

Job Responsibilities

Together with companywide capability development, success for CI Program Sr. Managers is measured by quantifiable improvement of regional businesses’ operating margins, product & service quality, customer experience, and employee engagement (e.g. satisfaction and productivity).

1. One way Sr. Managers advance those goals is by leading projects and working with cross-functional teams:

- Removes project issues, roadblocks, and problems

- Acts as a change agent to guide teams toward success

- Coaches team members to perform through issues and constraints

- Owns the timeline, budget, resource constraints, and deliverables

- Shifts between the "big picture" and the small-but-crucial details (strategic vs. tactical)

- Knows when to roll up their sleeves and work through detailed issues

- Ensures all tools are used and applied effectively (e.g., charter, Gantt chart, status updates)

2. Communicates thoroughly and effectively with all stakeholders

3. Uses rigorous root cause analysis on shortfalls, applying systematic corrective actions as necessary

4. Ensures commitments are met through the project sponsors, leaders, and team members

5. Applies continuous improvement tools and techniques, as well as other QMS principles and tools, toward a variety of large or complex problems. Actively identifies root causes of issues and designs solutions that address them

6. Leads efforts to implement Process Control and Management (process definition, documentation, ownership, metrics, and montoring systems)

7. Facilitates workshops and Kaizen Event teams to help quickly achieve strategic objectives and breakthroughs 

8. Works with local and regional QMS team members to identify and prioritize continuous improvement opportunites

9. Works with functional and site leaders as a “thought leader” to create future state improvement roadmaps with clear executable plans that are in line with the business strategies improvement needs

10. Works with local and regional QMS team members to instill effective daily work management behaviors, such as daily metric review

11. Contributes toward building a grass-roots culture of continuous improvement

12. Coaches other employees on the use of various tools, concepts and practices foundational to QMS in order for Quest Diagnostics employees to build self-sufficiency, sustainability and scalability 

Qualifications / Job Requirements

•         Deep understanding and demonstrable success using fundamental continuous improvement, process management, and system thinking (7 to 10 years)

•         Significant experience working in the Toyota Production System, Danaher Business System, Virginia Mason Production System, Honeywell Operating System or similarly mature and rigorous lean model highly desired.

•         First-hand experience participating in and leading teams in Shingijutsu-style kaizen events (aka Rapid Improvement Events, Kaizen Blitzes, etc.) is highly desired.

•         Deep experience with continuous improvement principles and practices including 5S, 8 Wastes, Standardized Work, Value Steam Mapping, PDCA, 3P, cycle time, takt time, lead time

•         Demonstrated experience using structured problem-solving skills: a systematic, disciplined and data-driven approach that identifies the root causes of various issues and designs solutions to eliminate them

•         Demonstrated experience leading large and complex projects from initiation to completion

•         Demonstrated experience leading change across teams, functions or businesses

•         Demonstrated ability to influence individuals from business leaders to front-line employees

•         General knowledge of strategic planning and deployment

•         Advanced data analysis skills

•         Effective written and verbal communication skills across multiple formats: formal presentations, meetings, conference calls, e-mails, and agendas

•         Mature time-management and task prioritization skills

•         Advanced skills in Microsoft Excel, Word, Powerpoint

•         Comfortable with Microsoft Project and Visio 

Additional Duties

•         Participation in Communities of Practice

•         Leading of QMS training classes

•         Documentation of business processes

•         Completion of required continued learning 


•         Bachelor’s degree required.

•         Formal training in continuous improvement methodologies (e.g. Lean Manufacturing, TPS, Six Sigma, Total Quality Management, etc.) strongly desired

•         External certification in Lean, Continuous Improvement and/or Six Sigma from: Shingijutsu, ASQ, SME, or Shingo strongly desired 


•         Upto 50% travel expected (expectations shown are targeted ranges; actual travel required will vary by project and can exceed or go below targeted amounts)

•         Some evening work hours may be required, depending on project needs