Rep Technical Prod Supp II - Chantilly, VA req34211 in Chantilly, VA at Quest Diagnostics

Date Posted: 11/11/2019

Job Snapshot

Job Description

Rep Technical Prod Supp II- Chantilly, Virginia - Mon-Fri 8am to 5pm 

Questions and Answers.  In Client Services you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You’ll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.

At Quest, Client Service is something we take pride in – making sure that the people we serve feel valued and understood, while providing and gathering accurate information. Client Service is always critical and that’s why our team is both valued and recognized within the business as a key part of our brand. As part of a diverse and supported team, Client Services offers an outstanding career path with an industry leader.

JOB RESPONSIBILITIES:

  • The Client Services Representative - Tech II possesses a thorough knowledge of the laboratory's operation thus enabling him/her to assist other Client Services Representatives with unusual or complex problems and provide training assistance for new employees.

  • The incumbent is responsible for responding via telephone and/or fax to all customer inquiries/requests in a prompt, accurate and courteous manner.

  • In addition, the incumbent is responsible for identifying and expediently resolving discrepancies that occur in test orders, which cannot be resolved without direct customer contact.

JOB REQUIREMENTS:

Skills:

  • 3,000 keystrokes per hour.

  • Broad knowledge of specimen requirements for medical laboratory tests and requirements.

  • Demonstrated problem solving ability and leadership skills.

  • Excellent interpersonal and communication skill necessary to effectively interact with all Quest Diagnostics personnel and customers.

  • Ability to work under stressful situations.

  • Ability to work independently. Ability to deal with confidential information in a discreet manner.

Education:

  • BS in Life Science

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