Rep, Network Monitoring in Tampa, FL at Quest Diagnostics

Job Description

Monitor the daily performance of the logistics network to ensure all ground routes, shuttles and air shipments are running according to schedule. When necessary, proactively develop contingency plans and communicate /coordinate execution of plans with Regions, Quest Air, and Contracted services to make adjustments to minimize the overall impact to the system.

Job Accountabilities (Responsibilities)

•           Monitor logistics routes, both internal and external, that feed either Quest Air, commercial air, or any other system critical ground relays.

•           Monitor logistics shipments, including charter, commercial and Quest Air to ensure they are transported as planned.

•           Communicate with Quest Air, local logistics team, contracted service providers, and the testing laboratory to alert them of any possible issues/delays and coordinate adjustment of the logistics system as needed.

•           Tracks the overall performance of the network looking for areas of improvement and/or system redesign.

•           Daily, monthly & quarterly reporting of service, productivity & quality metrics.

•           Support and coordinate with other central operations and air operations management (Dispatch, route optimization, six sigma).

Job Requirements

•           Excellent computer skills, good working knowledge of Microsoft Windows and Office products (Word, Excel, Outlook, and familiarity with Access).

•           Excellent verbal and written communication skills.

•           Well organized.

•           Requires analytical skills and independent thinking to analyze and evaluate route efficiencies. 

•           Must be able to prioritize and handle multiple functions simultaneously. 

•           Excellent interaction skills required for interaction with department employees and management, especially around change management.

•           Ability to maintain confidentiality concerning information and data received.

[All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities.  All duties and requirements are essential job functions.]

Preferred Education

High School Diploma Required.  AA or BS preferred

Knowledge of Quest Diagnostics Logistics policies and procedures preferred

Work Experience

•           Min. 3 yrs. experience in logistics operations

•           Experience with Pickup & Delivery operations desired

•           Route design and air / ground operations experience desired

Job Competencies

Functional/Technical Skills; Integrity and Trust; Listening; Negotiating Skills; Problem Solving; Drive for Results; Composure; Creativity; Priority Setting.

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