Rep, Network Monitoring in Tampa, FL at Quest Diagnostics

Date Posted: 6/12/2022

Job Snapshot

  • Employee Type:
  • Location:
    10441 University Center Drive
    Tampa, FL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Rep, Network Monitoring -Tampa, FL - Thursday-Sunday 7:00am-5:30pm

Basic Purpose:

Monitor the daily performance of the logistics network to ensure all ground routes, shuttles and air shipments are running according to schedule. When necessary, proactively develop contingency plans and communicate /coordinate execution of plans with Regions, Quest Air, and Contracted services to make adjustments to minimize the overall impact to the system.

Job Accountabilities (Responsibilities)

•           Monitor logistics routes, both internal and external, that feed either Quest Air, commercial air, or any other system critical ground relays.

•           Monitor logistics shipments, including charter, commercial and Quest Air to ensure they are transported as planned.

•           Communicate with Quest Air, local logistics team, contracted service providers, and the testing laboratory to alert them of any possible issues/delays and coordinate adjustment of the logistics system as needed.

•           Tracks the overall performance of the network looking for areas of improvement and/or system redesign.

•           Daily, monthly & quarterly reporting of service, productivity & quality metrics.

•           Support and coordinate with other central operations and air operations management (Dispatch, route optimization, six sigma).

Job Requirements

•           Excellent computer skills, good working knowledge of Microsoft Windows and Office products (Word, Excel, Outlook, and familiarity with Access).

•           Excellent verbal and written communication skills.

•           Well organized.

•           Requires analytical skills and independent thinking to analyze and evaluate route efficiencies. 

•           Must be able to prioritize and handle multiple functions simultaneously. 

•           Excellent interaction skills required for interaction with department employees and management, especially around change management.

•           Ability to maintain confidentiality concerning information and data received.

[All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities.  All duties and requirements are essential job functions.]

Preferred Education

High School Diploma Required.  AA or BS preferred

Knowledge of Quest Diagnostics Logistics policies and procedures preferred

Work Experience

•           Min. 3 yrs. experience in logistics operations

•           Experience with Pickup & Delivery operations desired

•           Route design and air / ground operations experience desired

Job Competencies

Functional/Technical Skills; Integrity and Trust; Listening; Negotiating Skills; Problem Solving; Drive for Results; Composure; Creativity; Priority Setting.