Rep, Customer Service I in Troy, MI at Quest Diagnostics

Date Posted: 11/27/2022

Job Snapshot

  • Location:
    1050 Wilshire Drive
    Troy, MI
  • Date Posted:
    11/27/2022
  • Function
    Operations
  • Job Family
    Client Services
  • Remote
    On-site
  • Position Type
    Regular Full-Time
  • Shift
    Day

Job Description

Answers and resolves telephone inquiries/requests initiated by customers or prospective customers in a prompt, accurate and courteous manner.  
  • Use proper telephone etiquette and all available resources to respond to incoming customer inquiries, requests and complaints competently and courteously. 
  • Troubleshoot inquiries and follow up with customers on issues that cannot be resolved immediately. 
  • Complete all required documentation associated with the handling of calls and maintain complete and accurate records.  
  • Report laboratory results to clients and patients using established protocols.  
  • Follow through in a timely manner to resolve all issues and concerns. 
  • Escalate issues as appropriate to keep supervisor informed of client concerns, problems or deviations from established procedures. 
  • Perform other duties as assigned to meet the business needs or customer requirements. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position. 
QUALIFICATIONS

Required Work Experience:   N/A Preferred Work Experience:   One (1) to two (2) years of customer service and/or related health care experience preferred. Previous medical or clinical laboratory background preferred.  Physical and Mental Requirements:  

  • Sitting for long periods of time. 
  • Repeating motions that may include the wrists, hands , and/or fingers. (Typing) 

Knowledge:  

  • Proper telephone etiquette to handle customer inquiries 
  • Basic knowledge of operating office equipment 
  • Understand the importance of Quality Service and how it is measured  

Skills: 

  • Excellent interpersonal and communication skills (oral and written) necessary to effectively interact with customers and co-workers 
  • Proficiency in basic computer skills (Word, Excel, Outlook) 
  • Ability to multi-task and work in a fast-paced environment 
  • Strong organizational skills 
  • Ability to analyze and solve problems. 
  • Good listening skills 
  • Ability to maintain professional and tactful manner in stressful situations 
  • Ability to deal with client information in a confidential manner 

EDUCATION
High School Diploma or Equivalent(Required)

LICENSECERTIFICATIONS