Rep, Client Service I in Pittsburgh, PA at Quest Diagnostics

Date Posted: 10/27/2022

Job Snapshot

  • Location:
    875 Greentree Road
    Pittsburgh, PA
  • Date Posted:
    10/27/2022
  • Function
    Operations
  • Job Family
    Client Services
  • Remote
    Hybrid
  • Position Type
    Regular Full-Time
  • Shift
    Day

Job Description

Answers and resolves telephone inquiries/requests initiated by customers or prospective customers in a prompt, accurate and courteous manner.  

Training is on-site M-F 8:30a-5p for 6-8 weeks, with a continued on-site evaluation period up to 6 months. WFH status is determined after evaluation period is completed and may be based on overall performance to include CPH metric standard. Schedules are based on current business needs and may include a M-F, T-Sat, and Sun-Thurs shift assignment.

  • Use proper telephone etiquette and all available resources to respond to incoming customer inquiries, requests and complaints competently and courteously. 

  • Troubleshoot inquiries and follow up with customers on issues that cannot be resolved immediately. 

  • Complete all required documentation associated with the handling of calls and maintain complete and accurate records.  

  • Report laboratory results to clients and patients using established protocols.  

  • Follow through in a timely manner to resolve all issues and concerns. 

  • Provide education and guidance to clients about lab processes.  

  • Escalate issues as appropriate to keep supervisor informed of client concerns, problems or deviations from established procedures. 

  • Perform other duties as assigned to meet the business needs or customer requirements. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position. 

QUALIFICATIONS

Required Work Experience:  

One (1) year of customer service and/or related health care experience is required. 

Preferred Work Experience:  

Previous related health care experience preferred. 

Physical and Mental Requirements:  

  • Sitting for long periods of time. 

  • Repeating motions that may include the wrists, hands , and/or fingers. (Typing) 

Knowledge:  

  • Proper telephone etiquette to handle customer inquiries 

  • Basic knowledge of operating office equipment 

  • Understand the importance of Quality Service and how it is measured  

Skills: 

  • Excellent interpersonal and communication skills (oral and written) necessary to effectively interact with customers and co-workers 

  • Proficiency in basic computer skills (Word, Excel, Outlook) 

  • Ability to multi-task and work in a fast-paced environment 

  • Strong organizational skills 

  • Ability to analyze and solve problems. 

  • Good listening skills 

  • Ability to maintain professional and tactful manner in stressful situations 

  • Ability to deal with client information in a confidential manner 


EDUCATION
High School Diploma or Equivalent(Required)

LICENSECERTIFICATIONS