Quality Assurance Coordinator in Indianapolis, IN at Quest Diagnostics

Date Posted: 6/27/2022

Job Snapshot

Job Description

Quality Assurance Coordinator - AP

Indianapolis, IN

Schedule: Monday-Friday  Day Shift


Basic Purpose:

Our goal is to provide every patient and every customer with services and products of superior
quality. We do that through commitment, leadership, and establishing rigorous processes which
we measure and continually improve upon.

Duties and Responsibilities:

The QA Coordinator position is intended to provide oversight and support for the Quality Program-Quality Management Planning, inspection preparedness and responses associated with laboratory accreditation, non-conformance management and Document Control management, and training and competency monitoring.

  • Monthly or Quarterly visits to perform maintenance responsibilities at off-site laboratory locations.
    Local travel only to ensure supplies are adequate and frozen section room maintenance is completed appropriately.
  • Ensure inspection preparedness by conducting internal audits of laboratory processes to identify non-conformances and areas of needed improvement.
  • Appropriate Authorization, Delegations, and associated Performance Assessments
    Effectively create and complete Corrective and Preventive Actions (CAPAs) for areas where non-conformances are identified.
  • Immediate Corrective Actions]
  • Preventative Actions with Patient Remediation
  • Continuous monitoring and Effectiveness Checks
  • License Coordinator for accreditation licensure.
  • QA Record organization and adherence to record retention requirements.
  • SmartSolve Software Administration for Document Control.
  • Manage SOP Life Cycle (Implementations, Recurring Reviews, Administrator monitoring reports).
  • Other duties as assigned

Quality metrics data collection and analysis to identify trends and needed interventions.

Supervision Exercised:


  • Education: High School diploma or equivalent required with college level courses preferred.
  • Work Experience: At least three years’ experience and associated knowledge of Laboratory regulations (CMS/CAP/NYS) and accreditation processes in a Medical Laboratory-Clinical or Anatomic Pathology.
  • Lean Six Sigma (Continuous Improvement) experience preferred
  • Other: PC application skills in Microsoft Office including Excel and Access.