Purchasing Coordinator II in Collegeville, PA at Quest Diagnostics

Date Posted: 7/15/2021

Job Snapshot

Job Description

Support Shared Services team and interact with stakeholders to ensure timely response and resolution of customer needs. The Coordinators are responsible for multiple workflows as advised below and are key to driving improvements within the purchasing support process. The Coordinator Level II will triage more complex customer-service issues, lead the resolution of any PO dispatch or PeopleSoft system issues, support special projects, suggest and implement process improvements, and work across teams, accordingly.

Primary Duties and Responsibilities include, but are not limited to:
 Answer Hotline calls in a courteous and efficient manner, escalating as appropriate.
 Work HP Service Portal requests, PO Confirm mailbox and other PO related mailboxes and communicate in a professional and timely manner to stakeholders, including Business Units, internal groups, and suppliers.
 Review and process STAT and special PO requests for goods and services created by the Business Units.
 Enter manual requisitions, including creation of Corporate service purchase requisitions for designated suppliers, validating against current service POs/agreement specifics, and obtaining approvals from the Business Units for the spend as required by audit.
 Check on order status and expedite POs with suppliers by following the outlined STAT process.
 Communicate and escalate price discrepancies on purchase order confirmations to the Portfolio teams.
 Notify End-Users of any discrepancies that will cause a delay in the receipt of goods or services.
 Prepare daily reporting for GXS Active Orders, orders not processed, and any other reporting, as needed.
 Work cross-functionally with Accounts Payable, Finance, Fixed Assets, and other internal groups.
 Maintain Coordinator SOPs, work instructions and other Purchasing Shared Services’ process documentation.
 Meet & exceed stakeholder-driven Purchasing Shared Service standards. Improve turnaround times in response to metric review and stakeholder feedback for workflows in scope.
 Train any new Coordinators on Coordinator’ roles and responsibilities
 Any other duties to support the Procurement Shared Services group, as assigned.
Skills and Capabilities
 Knowledge of the P2P process, purchasing systems and materials management processes.
 Customer service focus & strong communication skills
 Office 365 proficiency, including Outlook, Excel, Power Point, and Word
 PeopleSoft or other ERP system experience (SAP, Ariba, Oracle, for example)
 Team player, collaborative, process and task-oriented
Education and Experience
• High school diploma with business related field experience, Associates or Bachelors’ degree preferred.
• Minimum of 2 years’ experience in purchasing, supply management, or business- related field.