Project Manager, Commercial (Remote Opportunity) in Marlborough, MA at Quest Diagnostics

Date Posted: 5/6/2022

Job Snapshot

Job Description

We Provide Solutions.  Patients and Physicians rely on our diagnostic testing, information, and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact, and a clear dedication to service. It is about providing clarity and hope.

As a Project Manager with our commercial team, you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You will have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.

This is a remote position. The ideal candidate will reside within New England, as the position will require occasional regional travel.

Job Summary:

The Project Manager will support a variety of operational, technical, and transactional projects for our North Region commercial group, and will work closely with senior leadership and sales teams. The Project Manager is a critical part of the team that facilitates Quest Management System (QMS) principles and tools to ensure Quest Diagnostics is efficient and effective in the delivery of its services, solutions, and processes while improving customer and employee satisfaction.

The Quest Management System (QMS) is Quest Diagnostics’ approach to using a set of proven tools and methodologies to drive successful execution of, and results from, key initiatives and day-to-day work. It is the structured way we manage, lead, and solve problems. It is built on 7 practices:

•            Management approach & governance

•            Breakthrough management and Hoshin planning

•            Customer insights and solutions development

•            Process management

•            Continuous improvement

•            Project management

•            Change management

Job Responsibilities

•            Leads projects and working teams to effectively initiate, plan, execute, monitor, and close projects

•            Leads projects through issues, roadblocks, and problems

•            Acts as a change agent to drive teams toward success

•            Guides team members to perform through issues and constraints

•            Owns the timeline, budget, resource constraints, and deliverables / results

•            Shifts between the "big picture" and the small-but-crucial details

•            Ensures all appropriate tools are completed and used effectively (e.g., charter, Gantt chart, status updates)

•            Actively communicates with project sponsors and stakeholders

•            Establishes regular points of communication

•            Manages sponsor and stakeholders’ expectations

•            Delivers the expected results

•            Performs root cause analysis on project shortfalls and takes corrective action as necessary

•            Applies QMS principles and tools toward a variety of small to medium projects as well as other necessary skills, such as:

•            Identifying root causes of issues and designing solutions that address them

•            Defining, monitoring, and controlling processes

•            Understanding (internal/ external) customer needs and designing solutions around them

•            Identifying the impacts from change and developing proactive change plans

Qualifications/ Job Requirements

•            Demonstrated experience (2+ years) of leading projects from initiation to completion

•            Bachelor’s degree required

•            Ability to handle multiple projects simultaneously

•            Comfortable using Microsoft Word, Excel, and PowerPoint

Skills and Behaviors Critical for Success in the Role

•            Problem solving skills

•            Verbal communication skills

•            Written communication skills

•            Interpersonal skills

•            Decision making skills

•            Planning and organization skills

•            Results-oriented

•            Creative

•            Persistent

•            Composed

•            Able to learn new concepts rapidly