Product Management Director - Neurology in Buffalo, NY at Quest Diagnostics

Date Posted: 2/10/2021

Job Snapshot

  • Employee Type:
  • Location:
    2629 Delaware Avenue
    Buffalo, NY
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Recognized by FORTUNE magazine as one of the “World’s Most Admired Companies,” Quest Diagnostics is the world's leading provider of diagnostic testing, information and services that doctors and patients need to make better healthcare decisions. They are pioneers in developing innovative diagnostic tests and advanced healthcare information technology solutions that help improve patient care.

With corporate headquarters in Secaucus, NJ, Quest Diagnostics is a Fortune 500 company traded on the New York Stock Exchange (NYSE: DGX) and included in the Dow Jones Sustainability World Index.  With 2019 revenues of around $7.7 Billion and approximately 46,000 employees and 6,600 patient locations across the US, Quest Diagnostics serves half of the physicians and hospitals in the US with their large variety of products and services. 

The company offers the broadest access to diagnostic testing services through its network of laboratories and patient service centers and provides interpretive consultation through its extensive medical and scientific staff. Quest Diagnostics also provides services to employers, life insurance companies, other commercial labs, clinics, health plans, government agencies, and organizations involved in clinical trials research.

Approximately 150 million times each year, patients and their physicians rely upon Quest Diagnostics results to make important healthcare decisions and approximately one third of U.S. physicians – and many of the country’s leading hospitals and health systems – relies on Quest Diagnostics healthcare information solutions to foster better patient care and outcomes.



  • FORTUNE magazine's "World's Most Admired Companies" list for 6 consecutive years; one of only five companies to attain Most Admired status in the "Health Care, Pharmacy and Other Services" industry category. 

  • Fortune magazine’s Fortune 500 list

  • Forbes® Global 2000

  • Forbes®' America's Best Employers List for third consecutive year

  • Forbes® 2020 America’s Best Employers for Women for second consecutive year

  • S&P 500

  • Barron’s 500

  • Member of the Dow Jones® Sustainability World Index

  • Included in the FTSE4Good, Calvert, and Ocean Tomo sustainability indices

  • Listed in the most recent Newsweek Green Rankings

  • Consistently named one of the best places to work in U.S. business journal rankings

  • Named a DiversityInc Noteworthy Company for third consecutive year

  • Listed on the Disability Equality Index® (DEI), a joint initiative of the American Association of People with Disabilities (AAPD) and the US Business Leadership Network (USBLN), recognizing companies for prioritizing the inclusion of people with disabilities

  • Named Top 23 ‘Best Places to Work for LGBTQ Equality’ in New Jersey

  • Achieved Cancer Gold Standard accreditation from the CEO Roundtable on Cancer, recognizing our actions to reduce the cancer risk of employees and their families

  • Received C. Everett Koop National Health Award for Efforts to Promote Employee Health in 2020

Diagnostic Testing Services


Quest Diagnostics is the world’s leading provider of diagnostic testing, information and services that patients and doctors need to make better healthcare decisions. Their services range from routine blood tests — such as total cholesterol, Pap testing and white blood cell count — to complex, gene-based and molecular testing. They perform medical tests that aid in the diagnosis or detection of diseases, measure the progress or recovery from a disease or confirm that an individual is free from disease. In addition, they have specialized expertise in cancer, cardiovascular diseases, infectious diseases, and neurology.



In the $60 Billion and growing US Diagnostic Testing Market, Quest Diagnostics is the leader. Quest Diagnostics’ reputation as a leading innovator, provider of high value, low cost solutions and its financial strength and flexibility make it well positioned to capitalize on the evolving healthcare landscape.

Quest Diagnostics’ long-term strategy is to become the undisputed world leader in diagnostic testing, information and services. To drive this profitable growth, Quest Diagnostics plans to leverage capabilities to create differentiation:

  • Deliver Innovative Solutions

  • Leverage their Unparalleled Access and Distribution Network

  • Expand their relationships with large payors and health systems

  • Deliver Superior Patient Experiences


Position Description

Establishes vision and profitable growth strategy for Clinical Franchise segment with annual revenues <$400M. Leads new solution development and life cycle management for segment through a cross-functional team. Advocates and prioritizes business cases to the GM of the Clinical Franchise and wins support to execute strategies through Marketing and the value-delivery organization.

Duties and Responsibilities

  • Establish vision and profitable growth strategy (organic and acquired) for Clinical Franchise segment as part of annual strategic planning process

  • Lead cross functional teams to identify, develop and implement product/solutions addressing unmet customer needs that will drive profitable growth

  • Develop Annual Operating Plan (AOP) in concert with Value Delivery partners

  • Execute effective life-cycle management across the segment through robust cross-functional team management

  • Work with Value Delivery partners to achieve agreed revenue, volume and margin targets in AOP

  • Partner with Marketing on product/solution marketing strategy and mix

  • Rigorously assess new products/solutions to enable prioritization within R&D, IT and Operations

  • Generate customer insights to define customer/market segment requirements to set product/portfolio solution, priority setting, risk management

  • Define requirements for partnerships, alliances, ventures for assigned segment and evaluate/manage the relationships

  • Develop and drive strategic direction for Specialty Sales Team

  • Define and manage product/service metrics (including TAT and other potential requirements such as billing programs, prior authorization, etc.)

  • Assure the voice of customer is brought into the in-line and product/solution creation process

  • Understand the competitive landscape to insure we have winning solutions in development and in the marketplace

  • Understand continuum of care requirements and gaps

Accountability Metrics

  • Achieve revenue, volume, and margin targets in AOP

  • Development of 3-year Strategic Plan

  • Development of AOP

  • Manage discretionary spend


  • Requires Bachelor’s degree in life sciences, business, marketing and/or product management.  Advanced degree/ MBA preferred. 

  • 7+ years relevant experience in healthcare with at least 3 years in marketing & product management

  • Previous P&L management experience preferred

  • Talent assessment, selection, development, employee retention, employee engagement

  • Executive presence, composure, KOL relationships

  • Leading change, change management, flexibility

  • Negotiations skills

  • Solid business acumen

  • Collaboration

  • Ability to work in matrix organization

  • Ability to influence others

All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity.

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