Phlebotomist/Customer Service req81808 in Phoenix, AZ at Quest Diagnostics

Date Posted: 11/16/2021

Job Snapshot

Job Description

Rep Phleb/Customer Service - Phoenix, AZ - Monday-Friday

Go the extra mile.  Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope.

In Patient Services you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You’ll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.

At Quest, Patient Service roles are tremendously important – it is a patient-focused role where it is essential to remember that there is a life and person behind every test tube. Your skills are critical, as is your ability to work with the patients. The role is varied and offers a developing career in Phlebotomy due to the scale and reach of Quest. You can grow and improve your skills in a fast-moving, supportive team environment. Most importantly, you can help us make a real difference.

Responsibilities

  • Performs all the duties of a PSR I, PSRII and Floater

  • Handles more complex draws and related issues

  • Oversee a wide variety of activities in assigned PSC(s)/IOP(s).  This may include activities such as basic troubleshooting, metric/data gathering and submission, and maintaining a clean, safe work environment.

  • Maintain a high level of Quality and Productivity. Assist in assuring all wait time goals and patient satisfaction goals are met.

  • Supports roll out of company initiatives/new SOPs/procedures/computer updates as needed.

  • Direct point of contact for the phlebotomy staff working at the PSCs/IOPs. Establish yourself as the individual that others seek for counsel/knowledge.

  • Serve as on-site training support/mentor. Review trackers with employees and offer suggestions to them for avoiding them in the future.

  • Serve as a “buddy” for new employees.

  • Oversee the ordering and monitoring of supplies.  Initial point of contact for resolving customer service issues at PSC/IOP.  Triage issues for resolution or escalation, as appropriate.

  • Assist supervisors in monitoring overtime and staff work schedules at the PSC/IOP and offer suggestions/ideas for improvement if needed.

  • Assist supervisors in identifying problems, determining their causes and implementing solutions.

  • Assist in ensuring work environment is cooperative and professional.  Role model for demonstrating professional behavior and treating all patients with care and compassion at all times. Assist in mentoring other PSC staff to exhibit Ambassador Qualities.

  • Project a personal commitment to Quest Diagnostics company goals.

  • Participate on committees.

  • Provide coverage at other sites (PSCs/IOPs) on an occasional basis.

  • Assist supervisors in assuring that all personnel are consistently demonstrating the Patient Care Gold Standards.

[All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities.]