Patient Services Mgr - San Jose, CA req41050 in San Jose, CA at Quest Diagnostics

Date Posted: 6/27/2020

Job Snapshot

Job Description

Phenomenal Patient Services Manager Opportunity !!

Northern California Territory - Office in San Jose, Ca. 


Responsible for the management of employees in multiple departments or multiple locations (PSC's) in a satellite operation.

6-8 Supervisor Direct Reports 

Approximately 200- 250 Employees total

Responsible for the quality of services and technical procedures, and the overall patient experience. Ensures compliance with applicable testing requirements, regulations and departmental budgets. Typically reports to a Managing Director or Business Director at a smaller site 


1. Formulates operating objectives, goals and strategies for assigned facilities. 
2. Conceives and implements new methods for providing more economic and efficient services. 
3. Monitors customer reaction to quality of services and implements action when required. 
4. Maintains liaison with all appropriate functions and departments to ensure that service functions are meeting operational support needs. 
5. Manages supervisory staff in the performance of their duties. 
6. Ensures adherence to compliance guidelines. 
7. Responsible for monitoring budgets of various departments or locations.
8. Reviews the profitability of patient service centers and makes appropriate decisions regarding their continued operation. 
9. Coordinates operating plans and activities with the logistics, marketing and other satellite operations to ensure a cohesive effort. 
10. Manages all locations under supervision to ensure profitability and takes appropriate cost cutting actions as necessary. 

Supervision Exercised: 
PSC supervisors


Education Preferred:
• BS in business or life sciences.

Work Experience:

• 6+ years experience in field operations of laboratory or related healthcare endeavor.

Phlebotomy Leadership not a requirement

Healthcare Background Required 

- At least 3 years in a supervisory role overseeing 100+ indirect reports

- Multi- Faceted Experience a +

- Management exposure overseeing exempt and non-exempt employees

- Business Operations, Project Manager, Analyst Backgrounds highly considered.  

• Valid drivers license
• Good communications skills
• PC skills – WORD, EXCEL

*Competitive Salary &  Excellent Benefit package including tuition reimbursement *

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