Operations Metrics-Sr Analyst $10K Sign On Bonus! in Los Angeles, CA at Quest Diagnostics

Date Posted: 5/11/2022

Job Snapshot

Job Description

Operations Metrics-Sr Analyst - West Hills, CA - 8:00 am to 5:00 pm Monday-Friday

Look for more than answers.  Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope.

Basic Purpose:

Create and manage master data sets from raw sources to deploy Operational Metrics and develop customized analytical tools. Identify data trends and perform root cause analysis to make data driven decisions and optimize processes.

Duties and Responsibilities:

  • Owner and single source of truth of Operations Metrics data for assigned processes
  • Adherence to data integrity is critical as Operations Metrics are a fundamental driver of business decisions and a basis of senior management regional reviews
  • Facilitate alignment around Operational Metric definitions, defects and opportunities.
  • Work across regional director level to manage metrics/reports  which drive business/process improvement decisions.
  • Develop automated data solutions in partnership with regional leaders
  • Leverage developed solutions to create customized and accurate reporting / scorecard / management tools for regional Operations teams
  • Design and maintain data submission templates to be used as the basis of master data sets
  • Collaborate with key stakeholders to design and adopt operating mechanisms to manage critical data at the local level in a single structured format
  • Query and collate metrics from automated and non-standard data sources
  • Work across standard and non-standard sites to collect data in adherence to agreed upon operational definitions
  • Develop /program automation in via database administration to collate multiple site specific information into single master data sets
  • Perform checks and audits of all data sources to ensure resulting metrics are accurate and complete
  • Examples of Operational Metrics that will be analyzed:
    Daily & hourly capital equipment utilization by site location
    Daily & hourly labor productivity metrics by job function
    Daily & hourly workload volume for staffing and scheduling optimization
    Root cause analysis of defects 

Supervision Exercised: 



  • Education Preferred:  •BS/BA or equivalent required
  • Work Experience:•5 year minimum work experience extensively utilizing analytics or reporting tools
  • Expertise in creating, managing and discerning large master data sets
  • Prefer expertise in rational database query and creation (Access & SQL)
  • Process / Continuous Improvement Experience (Green Belt Certification preferred)
  • Working understanding and experience with relevant operations processes
  • Presentation and communication skills; ability to run meetings
  • A proven track record in analyzing data and drawing actionable conclusions
  • Expertise in the following Systems preferred: QLS, QBS, QDSS, Cognos, QPS, QMPS, IDAA
  • Software / Programming requirements:
  • Excel- advanced skills for data mining and creation of static modeling
  • Access- preferred for database queries and creation
  • Tableau- preferred for distribution of metrics / data sets
  • 3+ years experience with Microsoft Excel application using: formulas, VLookups and XLookups, pivot tables, charts, filters, data simulations, forecasts, macros, linking worksheets, etc.
  • Physical and Mental:•Sitting for prolong periods of time
  • Other:•Ability to travel up to 10%
  • Competencies: Collaborate in a matrix environment, Communication Skills, Analytical, Problem Solving, Able to manage multiple projects simultaneously and deliver results by adherence to deadlines