Mentor TU req78181 in Lee's Summit, MO at Quest Diagnostics

Date Posted: 11/7/2021

Job Snapshot

Job Description

Mentor TU - Lees Summit, MO - Monday-Thursday 2:00 PM - 11:00 PM; Friday 12:00 PM - 9:00 PM

Look for more than answers. Patients and Physicians rely on our
diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope. 

You will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You’ll have a role where you
can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve. 

At Quest, we are on a continuous journey of discovery and
development. It’s this attitude that has made us an industry leader and the #1 Diagnostic Lab in the US. For those joining us, we offer exciting and fast moving career opportunities where you can affect change at a rate unheard of in many organizations of our size and scope. While we invest in and develop technology to drive our innovations, our ongoing success relies on our people. 

Basic Purpose:

This position is responsible for assisting in the training of new employees and providing continual training to existing employees in the Teleinterviewer and Teleunderwriting positions.  This position will also be responsible for completing Teleunderwriting interviews.

Duties and Responsibilities:
The major functions of the position (Optional – Indicate the percentage of time spent performing these functions.)

30%  Assists in new-hire training for the Teleinterviewer and Teleunderwriter positions including on-going, day-to-day, one-on-one sessions for existing employees.  Uses implemented feedback mechanisms to provide results from the training sessions.  Serves as a resource to Teleinterviewers and Teleunderwriters on questions received during interviews.  Assists with training and guidance within lower production groups. 

65%  Completes interviews with insurance applicants via telephone.  These interviews will include gathering medical, financial, occupational, and avocation histories.  Reviews and edits information collected during the interview for quality assurance purposes.  Manages the C4 Call Management System by making telephone calls, logging call attempts, documenting information within orders as necessary and recording call results.  This will also include completing calls through the Language Line, TTY, and complete PCU cases.
5%  Responsible for disseminating interview and workflow changes to Teleinterviewers and Teleunderwriters.
Other duties as assigned.
Responds to the needs and requests of clients and ExamOne management and staff in a professional and expedient manner.
Observes all compliance policies and safety policies and procedures as outlined in the ExamOne Safety Manual or safety matters included in other special training.

Supervision Exercised: 
     This position has no supervisory responsibilities.

Examples of decisions that can be taken without conferring with supervisor. 

- Decision to change the content of an interview to reflect what was actually stated during the call.
 - Decision to change the content of an interview based on the request of the customer.

Examples of decisions that can be taken only after conferring with supervisor. 

- Decision to change the content of an interview that has already been received and billed.
 - Decision to change the workflow or scripting of an existing account.


Education Preferred:   

High School Diploma or Equivalent required.

Work Experience: 

Six-months to one-year employment as a Teleinterviewer or Teleunderwriter I or equivalent experience. 

Other: Minimum Skills Required
- Ability to work well with others
- Strong communication skills 
- Self-starter and self-motivated
- Medical terminology background
- Accurate and detail oriented
- Proficient teamwork skills
- Good work attendance record
- Organizational skillsMinimum Skills Preferred
- Agent’s License
Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to communicate in person and on the telephone.  The employee is frequently required to use hands to finger, handle, or feel in order to operate computer keyboard, office equipment and other essential tasks.  The employee is frequently required to sit, stand, walk, bend, stoop, crouch and reach with hands and arms. This position infrequently lifts carries or otherwise moves and positions objects weighing up to 25 pounds. 

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Additional Information

- Duties and responsibilities, as required by business necessity may by added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.  Scheduling and shift assignments and work location may be changed at any time, as required by business necessity.