Lab Operations Director, Employer Solutions - Tucker, GA in Tucker, GA at Quest Diagnostics

Date Posted: 3/8/2020

Job Snapshot

  • Employee Type:
  • Location:
    1777 Montreal Circle
    Tucker, GA
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Director, Lab Operations – Employer Solutions (Tucker, GA)


Recognized by FORTUNE magazine as one of the “World’s Most Admired Companies,” Quest Diagnostics is the world's leading provider of diagnostic testing, information and services that doctors and patients need to make better healthcare decisions. They are pioneers in developing innovative diagnostic tests and advanced healthcare information technology solutions that help improve patient care.

With corporate headquarters in Secaucus, NJ, Quest Diagnostics is a Fortune 500 company, traded on the New York Stock Exchange and included in the Dow Jones Sustainability World Index.  With 2018 revenues of $7.5 Billion, and approximately 42,000 employees and 2,100 patient locations across the US, Quest Diagnostics serves half of the physicians and hospitals in the US with their large variety of products and services. 

The company offers the broadest access to diagnostic testing services through its network of laboratories and patient service centers, and provides interpretive consultation through its extensive medical and scientific staff. Quest Diagnostics also provides services to employers, life insurance companies, other commercial labs, clinics, health plans, government agencies, and organizations involved in clinical trials research.

Approximately 150 million times each year, patients and their physicians rely upon Quest Diagnostics results to make important healthcare decisions.

Quest Diagnostics Healthcare IT solutions connect over 165,000 physicians.

Approximately one third of U.S. physicians – and many of the country’s leading hospitals and health systems – relies on Quest Diagnostics healthcare information solutions to foster better patient care and improve their business performance.


  • FORTUNE magazine's "World's Most Admired Companies" list

  • Fortune magazine’s Fortune 500 list

  • Forbes Global 2000

  • Barron’s 500

  • Member of the Dow Jones® Sustainability World Index

  • Consistently named one of the best places to work in U.S. business journal rankings

    Diagnostic Testing Services

    Quest Diagnostics is the world’s leading provider of diagnostic testing, information and services that patients and doctors need to make better healthcare decisions. Their services range from routine blood tests — such as total cholesterol, Pap testing and white blood cell count — to complex, gene-based and molecular testing. They perform medical tests that aid in the diagnosis or detection of diseases, measure the progress or recovery from a disease or confirm that an individual is free from disease. In addition, they have specialized expertise in cancer, cardiovascular diseases, infectious diseases, and neurology.


    In the $60 Billion and growing US Diagnostic Testing Market, Quest Diagnostics is the leader. Quest Diagnostics’ reputation as a leading innovator, provider of high value, low cost solutions and its financial strength and flexibility make it well positioned to capitalize on the evolving healthcare landscape.

    Quest Diagnostics’ long term strategy is to become the undisputed world leader in diagnostic testing, information and services. To drive this profitable growth, Quest Diagnostics plans to leverage capabilities to create differentiation:

  • Deliver Innovative Solutions

  • Leverage their Unparalleled Access and Distribution Network

  • Expand their relationships with large payors and health systems

  • Deliver Superior Patient Experiences

Position Description

The Lab Director and Responsible Person (RP) will have professional, organizational, educational, and administrative responsibility for the lab. The RP will execute and administer duties including but not limited to reviewing QC data, investigating problems and implementing appropriate corrective actions, ensuring staff compliance with the Standard Operation Procedure (SOP), and authorizing changes in procedures.

The Lab Director and RP oversees technical lab operations along with the Scientific Director and Quality Assurance (QA) Director for workforce drug testing lab for a unit with approximately $50mm in revenue and over 100 employees. The Lab Director and RP will be responsible through lab managers and supervisors for quality and timeliness of technical procedures, compliance, and overall lab budget.

In order to successfully respond to the challenges of the role, the successful candidate will need to:

  • Be Responsible Person (RP) under National Laboratory Certification Program (NLCP)

  • Directs and coordinates laboratory activities to insure that services are provided on schedule with quality and cost objectives.

  • Insures that all laboratory activities and operations are carried out in compliance with local, state, federal, and governmental regulations and laws.

  • Develops and trains personnel within the laboratory and reviews and appraises their performance.

  • Compliance with corporate policies and procedures, CAP-FDT.

  • Establishes laboratory organization plan and delegates responsibilities, authorities and accountabilities to appropriate subordinates.

  • Creates and evaluates new procedures and equipment for potential use on the laboratory and recommends new procedures and equipment where necessary.

  • Directs, coordinates and oversees major unit projects to the best economic advantage of the corporation.




The successful candidate for Director, Lab Operations will have the following attributes and/or experiences:

  • Minimum of 8 years of progressive laboratory experience with at least 3 years of demonstrated leadership and management responsibility
  • BSMT (MS/PhD desirable); ASCP Certification preferred
  • Strong communications skills, both written and oral, in order to sell ideas and concepts to peers and upper-level management
  • Operations leader:  Demonstrated operations and process leadership experience across multiple functional areas;  Ability to lead in a matrix structure to achieve business goals; demonstrated financial acumen and experience developing and operating a capital budget
  • Problem Solver:  Strategic thinker who can work collaboratively to identify and resolve technical, operational and organizational challenges;

  • Talent developer:  Proven track record attracting and developing talent both within and outside direct team; ability to communicate clearly and effectively to direct and motivate team and others

  • Flexible adaptor:  Ability to operate effectively in a complex environment and manage multiple stake holders while adapting appropriately to shorter-term challenges, opportunities and priorities

  • Project Manager :  Demonstrated ability to drive solutions through business cases that clearly define project structure, budget, resource requirements, approach, and work plan

  • Change agent:  Makes decisions that drive significant organizational change on national scale; ability to influence others outside direct control

  • Ability to travel as needed (estimated 25%)

Personal Competencies

The successful candidate for Director, Lab Operations will demonstrate through education and experience the following competencies:

  • Consistently demonstrates Quest Behaviors (agile, customer focused, transparent, United as One, performance oriented)

  • Business and financial acumen

  • Organizational savvy

  • Drive for results

  • Strategic agility

  • Command skills

  • Communication skills

  • Innovation management

  • Building, leading and motivating teams

  • Change leadership

  • Customer focus

  • Process management and Six Sigma / Lean orientation

  • Project management

To Apply

Please Log In or Register to Upload a Resume and complete the online Application by visiting, clicking “Job Search” and following the prompts. Because of the large number of applicants to job openings, Quest Diagnostics will only contact qualified candidates to be interviewed.

If you’re interested in career opportunities, but not ready to apply, join our talent network to stay connected to us and receive updates on the latest job opportunities and company news.

Group of people