Inventory/Receiving Supervisor in Cape Coral, FL at Quest Diagnostics

Date Posted: 6/17/2022

Job Snapshot

Job Description

Supv, Lean Supply - Cape Coral, FL - Monday-Friday

Look for more than answers. Patients and Physicians rely on our
diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope. 

You will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You’ll have a role where you
can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve. 

At Quest, we are on a continuous journey of discovery and development. It’s this attitude that has made us an industry leader and the #1 Diagnostic Lab in the US. For those joining us, we offer exciting and fast moving career opportunities where you can affect change at a rate unheard of in many organizations of our size and scope. While we invest in and develop technology to drive our innovations, our ongoing success relies on our people. 

Basic Purpose:

Lead people and processes creating an environment where employees can contribute their best. Major areas of responsibility include hiring, training, workforce planning, coaching, developing and providing feedback to employees, continuous improvement of process and workflow, and two-way communications with employees.  Promote and encourage a safe and professional environment in all areas supervised. As a Lean Supply Supervisor; this position drives implementation of lean supply management principles within the BU Laboratory network including materials/supplies movement and replenishment to point of use in the laboratory. Lead cycle count and daily replenishment routines, interacting with the laboratory staff to assure material availability.


Duties and Responsibilities:

•         Demonstrates and promotes the Quest Diagnostics Behaviors and Values in order to contribute to the overall Vision, Goals and Strategy.



• Agile

• Customer Focused

• Transparent

• United as One Team

• Performance Oriented

• Quality

• Integrity

• Innovation

• Accountability

• Collaboration

• Leadership

•         Participates in the interview, selection and hiring of new employees that demonstrate Quest Behaviors.

•         Establishes and cultivates an inclusive, motivational, enabling and performance oriented work environment through engagement, collaboration, and transparent communication.

•         Drives an environment of continuous process improvement locally by engaging employees to implement ideas that will simplify and improve their work. Supports being united as one team on enterprise continuous improvement methodologies and initiatives as appropriate. 

•         Excellent organization, communication, and interpersonal skills; Agile in managing concerns of internal and external customers and employees in a professional manner.

•         Communicates and interacts regularly and transparently with employees; disseminates information in a timely manner.

•         Responsible for performance oriented supervision, training, coaching, and developing new employees and all staff on all job duties, compliance, and annual competency requirements.  

•         Prepares employee schedules; monitors employee attendance and performance; maintains adequate departmental coverage; provides corrective action and counseling as required.  Prepares and administers annual performance appraisals.

•         Reinforces customer focused improvement by investigating, resolving, and responding to internal and external customer complaints efficiently and effectively using Everyday Excellence Principles.

•         Organizes and leads projects both within the work group and with cross-functional groups, united as one team. Meets all deadlines assigned by manager. May be required to give presentations within business unit.

•         Oversees safety, ergonomics, inventory, maintenance, and cleanliness of department (including upgrades)

•         Manages daily departmental operations and workflow to meet Turn-around Time (TAT) requirements and/or deadlines.

•         Regularly reviews departmental Procedure Manual and ensures compliance. Identifies the need for revisions and/or additional SOP’s as indicated. Develops and implements Standard Operating Procedures.

•         Ensures fiscal responsibilities of the department are met.  This includes implementation of cost containment programs, management of overtime, and participation in standardization initiatives and needs assessment for capital expenditures.

•         Works with Manager to analyze and manage a departmental budget for manpower and operational costs.

•         Execute standard business processes for managing material flow for all facility types in assigned Region including Laboratories, RRL, PSC, IOP etc.

•         Standardize business processes in receiving, shipping, warehousing, operations and laboratory replenishment planning across the laboratory and in concert with Corporate Standards.

•         Participate in internal work teams in the continuous improvement of Supply replenishment processes focused overall cost and cycle time reduction.

•         Conducts regular physical inventory and cycle counts to assure accuracy of on-hand inventories

•         Coordinates inventories as required on remote sites (PSC, RRL etc.)

•         Oversees local and/or remote supply points.

•         Executes implementation of visual management tools (e.g. Kanban) and mistake-proof initiatives  (Labels with Photos)

•         Demonstrates organizational commitment.

•         All other duties as assigned.


Supervision Exercised:

Supervises the frontline Lean Supply Staff.

Competencies for Success: The Lean Supply Supervisor will exhibit the LeadingQuest capabilities, Everyday Excellence Behaviors and possess the following competencies.


Leading Quest Capabilities

EveryDay Excellence


I am customer focused

Performance Oriented

I am service driven

Know the Business

I am professional

Focus on the Customer

I care about quality

Promote Strategic Alignment

I am knowledgeable

Collaboration with Others




Problem Solving

Decision Quality

Developing Direct Reports

Act with a Sense of Urgency/Importance


Demonstrates the ability to quickly find common ground and solve problems for the good of all; can represent interests of the company; can solve problems with peers; carries a positive attitude and is seen as a team player. Is cooperative; easily gains trust and support of staff and peers; communicates clearly and encourages collaboration. Influences those around them. Is cool under pressure; does not become defensive or irritated when times are tough; Is personally committed to and actively works to continuously improve themselves and their staff. Can delegate well and is successful in developing others. Is dedicated to meeting the expectations and requirements of internal and external customers. Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or the organization. Can be counted on to meet goals successful. Demonstrates and models the Everyday Excellence behaviors.



Education Preferred:

• BS/BA degree in Supply Chain or equivalent required.

• Six Sigma Green Belt certification recommended.

Work Experience:

• 4-5 years’ experience in manufacturing/warehouse/inventory/Supply Chain.

• Experience working / implementing lean initiatives

• Must possess excellent verbal and written communication skills and have the ability to interact well with all levels of staff.

• Analytical thinker with a continuous improvement mindset

• Efficient planning, and organizing skills

• Proficiency in a variety of software such as Excel, Word, Visio, etc. is highly desirable

Physical and Mental Requirements:

• Ability to routinely lift 50 lbs.

• Standing for periods at a time.

• Walk long distances

• Ability to push, pull, and reach above and below

• Stand and bend in tight spaces

• Drive short and long distances

• Maintain composure under pressure

• Adapts to change

• Ability to grasp information quickly

• Ability to multi-task

• Ability to follow verbal or written instructions

• Using effective verbal communication

• Think analytically

• Using effective written communication

• Handle stress & emotions

• Concentrate on tasks

• Making decisions

• Adjust to change

• Examine/observe details


• Valid State driver’s license with a driving record that meets Quest Driver’s Safety requirements.

• Ability to speak, read and write English

• Must be flexible and available based on staffing requirements; including weekends, holidays, on call and overtime.

• Interpersonal skills, including but not limited to teamwork, adaptability and dependability.

• Leadership, including but not limited to leadership, motivation, decisiveness and work commitment.

• Work with Microsoft Outlook, Word, PowerPoint and Excel at a basic level.

• Position may require travel