Hospital Account Manager - Western PA in Pittsburgh, PA at Quest Diagnostics

Date Posted: 10/1/2021

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    875 Greentree Road
    Pittsburgh, PA
  • Experience:
    Not Specified
  • Date Posted:
    10/1/2021
  • Job ID:
    req74820

Job Description

Basic Purpose:

The Hospital Account Manager is responsible for driving growth and account retention by identifying sales opportunities and managing service requirements for existing hospital accounts.

The territory encompasses Western PA - Pittsburgh, Erie, out to State College PA.

 Duties and Responsibilities:

• Drive sales growth in existing hospital accounts through targeting new sales opportunities and identifying and closing potential leakage opportunities.

• Ensures customer retention by developing relationships with hospital personnel at multiple levels of the hospital including decision-makers and other key stakeholders.

• Participate with regional sales leaders in developing business plans and effective value propositions to increase volume and profitability in assigned hospital accounts.

• Educate hospital personnel on all processes and procedures including the test order process to ensure accurate and timely transactions.

• Implements fee increases or price changes; enforces contract compliance.

• Provide immediate support for less complex service issues; refer to appropriate resource (e.g.: Customer Solutions) for more complex issues and then follow-up on resolution.

• Maintain knowledge of all connectivity products (i.e. Care 360, e-orders, e-prescribe) and new tests.

• Ensures compliance with company polices and government regulations.


 Qualifications:
 
 Education Required:  

• Bachelor’s degree in Business, Marketing or the Life Sciences


 Work Experience

• Five (5) years of successful experience providing services to healthcare providers.

• Three (3) years of sales experience


 Other

• Knowledge of reference laboratory business, esoteric tests and processes

• Knowledge of the healthcare industry, payors  and regulations

• Track record of everyday excellence in client service delivery

• Valid driver’s license and ability to travel in regional market

Key Competencies 

• Customer Focused
• Action Oriented
• Results Driven
• Listening
• Priority Setting
• Problem solving
• Time management
• Interpersonal savvy
• Persistence
• Creativity