Hospital Account Manager - Seattle, WA/Portland, OR in Seattle, WA at Quest Diagnostics

Date Posted: 1/9/2022

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    1737 Airport Way South
    Seattle, WA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    1/9/2022
  • Job ID:
    req80907

Job Description

Hospital Account Manager

Basic Purpose:

The Hospital Account Manager is responsible for driving growth and account retention by identifying sales opportunities and managing service requirements for existing hospital accounts.

The territory encompasses Seattle WA to Portland, OR.

Duties and Responsibilities:

• Drive sales growth in existing hospital accounts through targeting new sales opportunities and identifying and closing potential leakage opportunities.

• Ensures customer retention by developing relationships with hospital personnel at multiple levels of the hospital including decision-makers and other key stakeholders.

• Participate with regional sales leaders in developing business plans and effective value propositions to increase volume and profitability in assigned hospital accounts.

• Educate hospital personnel on all processes and procedures including the test order process to ensure accurate and timely transactions.

• Implements fee increases or price changes; enforces contract compliance.

• Provide immediate support for less complex service issues; refer to appropriate resource (e.g.: Customer Solutions) for more complex issues and then follow-up on resolution.

• Maintain knowledge of all connectivity products (i.e. Quanum, e-orders, e-prescribe) and new tests.

• Ensures compliance with company polices and government regulations.


 Qualifications:
 
 Education Preferred:  

• Bachelor’s degree in Business, Marketing or the Life Sciences


 Work Experience

• Five (5) years of successful experience providing services to healthcare providers.

• Three (3) years of sales experience


 Other

• Knowledge of reference laboratory business, esoteric tests and processes

• Knowledge of the healthcare industry, payors  and regulations

• Track record of everyday excellence in client service delivery

• Valid driver’s license and ability to travel in regional market

Key Competencies 

• Customer Focused
• Action Oriented
• Results Driven
• Listening
• Priority Setting
• Problem solving
• Time management
• Interpersonal savvy
• Persistence
• Creativity