Group Lead, Patient Care- Santa Ana, CA req57482 in Santa Ana, CA at Quest Diagnostics

Date Posted: 1/4/2021

Job Snapshot

Job Description

Group Lead, Patient Care- Santa Ana, California - Mon to Fri- 8:00 am to 4:30 pm (Rotational Saturday)

Questions and Answers.  In Client Services you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You’ll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.

At Quest, Client Service is something we take pride in – making sure that the people we serve feel valued and understood, while providing and gathering accurate information. Client Service is always critical and that’s why our team is both valued and recognized within the business as a key part of our brand. As part of a diverse and supported team, Client Services offers an outstanding career path with an industry leader.

Job Summary:
Under general direction of the Customer Service Center Supervisor, performs routine phone calls and data entry that are necessary for appointment scheduling, assists new employees with training, collaborates with Providers, and performs customer service-related duties as assigned. 
Essential Job Duties:
The following tasks are essential for this position. Incumbents in this classification may not perform all of these tasks, or may perform similar related tasks not listed here.
• Performs all duties required of a Customer Service Representative
• Works with network of Providers to create routes based on coverage areas
• Assists, assigns work to, and answers questions from Customer Service Representatives
• Checks all work orders to ensure accuracy and accountability 
• Creates membership maps 
• Follows up with Physicians and other medical professionals in the field regarding appointments
• Makes recommendations for process improvement
• May be assigned special projects or other assignments and work tasks to assist the Department Manager/Supervisor in the operation of the department
• Performs other duties as required
Knowledge of:
• Office procedures, methods, and equipment, including computers and applicable software applications, such as word processing, spreadsheets, and databases.
• Functions, policies, and procedures of relevant departments and/or operations.
• Professional writing techniques.
Skill and Ability to:
• Plan, organize, prioritize, and perform duties as assigned with minimal supervision.
• Operate standard office equipment, a personal computer, and relevant software in a PC                                     environment.
• Interpret and apply department policies and procedures.
• Communicate clearly and concisely, both orally and in writing.
• Research and compile information.
• Maintain extensive records.
• Establish and maintain effective working relationships with the public and all levels of staff and management.
• Successfully adapt in a high-volume, fast-paced working atmosphere with multiple activities.
• Prepare clear, concise and comprehensive summary reports and written materials.
Training and Experience:
• 2 years of work experience
• 2 years of experience in health care a plus
• Outbound Call Center experience helpful
Work Hours:
• Shift- Full Time
• Schedule- Sunday thru Saturday
• Hours- 5:30am to 8:00pm
Licenses and Certificates:
• High School Diploma
Physical Requirements and Working Conditions:
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to talk or hear.  The employee is frequently required to sit, stand, walk, use hands to finger, handle or feel, and reach with hands.

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