Group Lead, Anatomic Path Supp in Marlborough, MA at Quest Diagnostics

Date Posted: 11/27/2022

Job Snapshot

  • Location:
    200 Forest Street
    Marlborough, MA
  • Date Posted:
    11/27/2022
  • Function
    Operations
  • Job Family
    Laboratory Operations
  • Remote
    On-site
  • Position Type
    Regular Full-Time
  • Shift
    Evening

Job Description

Intended for individuals with prior work experience supporting anatomic pathology functions. The individual will assist supervisor in day-to-day operations and handle escalated issues. 
  • Assist with direction and monitoring of workflow to meet deadlines and assure departmental coverage  
  • Has ongoing responsibility for maximizing department quality and productivity by monitoring service levels of support staff  
  • Provide feedback and documentation to supervisor on performance of support staff  
  • Knowledgeable in all areas of cytology and histology support functions and performs proficiently in any area of the department  
  • Resolve issues that have been escalated from support staff  
  • Provide leadership to support staff in supervisors absence  
  •  Complete special projects as requested by the supervisor  
  • Demonstrate and convey an understanding of the compliance policies relating to test ordering, test reporting, add-on tests, TIQ/TNRP, reflex tests and custom panels  
  • Administer orientation and training of newly hired employees  
  • Alert the manager/supervisor of employee or client dissatisfaction through established documentation procedures  
  • Able to perform all AP Support Specialist duties, as needed  
  • All other duties as assigned 
QUALIFICATIONS

Required Work Experience:   3 years related experience  Preferred Work Experience:   N/A Physical and Mental Requirements:   N/A Knowledge:  

  • Knowledge of basic computer functions 
  • Must have a thorough knowledge of client services, TIQ/TNRP, cytology and histology support functions  
  • Knowledge of medical terminology  
  • Quest LIS knowledge is desirable 

Skills:  

  • Data Entry skills  
  • Strong problem solving and leadership skills  
  • Good clerical, organizational, phone and communication skills 

EDUCATION
High School Diploma or Equivalent(Required)

LICENSECERTIFICATIONS