Exec Director PLS Operations in Pittsburgh, PA at Quest Diagnostics

Date Posted: 2/18/2021

Job Snapshot

Job Description

Executive Director, Operations – Professional Lab Services


Recognized by FORTUNE magazine as one of the “World’s Most Admired Companies,” Quest Diagnostics is the world's leading provider of diagnostic testing, information and services that doctors and patients need to make better healthcare decisions. They are pioneers in developing innovative diagnostic tests and advanced healthcare information technology solutions that help improve patient care.

With corporate headquarters in Secaucus, NJ, Quest Diagnostics is a Fortune 500 company traded on the New York Stock Exchange (NYSE: DGX) and included in the Dow Jones Sustainability World Index.  With 2019 revenues of around $7.7 Billion and approximately 46,000 employees and 6,600 patient locations across the US, Quest Diagnostics serves half of the physicians and hospitals in the US with their large variety of products and services. 

The company offers the broadest access to diagnostic testing services through its network of laboratories and patient service centers and provides interpretive consultation through its extensive medical and scientific staff. Quest Diagnostics also provides services to employers, life insurance companies, other commercial labs, clinics, health plans, government agencies, and organizations involved in clinical trials research.

Approximately 150 million times each year, patients and their physicians rely upon Quest Diagnostics results to make important healthcare decisions and approximately one third of U.S. physicians – and many of the country’s leading hospitals and health systems – relies on Quest Diagnostics healthcare information solutions to foster better patient care and outcomes.


  • FORTUNE magazine's "World's Most Admired Companies" list for 6 consecutive years; one of only five companies to attain Most Admired status in the "Health Care, Pharmacy and Other Services" industry category.

  • Fortune magazine’s Fortune 500 list

  • Forbes® Global 2000

  • Forbes®' America's Best Employers List for third consecutive year

  • Forbes® 2020 America’s Best Employers for Women for second consecutive year

  • S&P 500

  • Barron’s 500

  • Member of the Dow Jones® Sustainability World Index

  • Included in the FTSE4Good, Calvert, and Ocean Tomo sustainability indices

  • Listed in the most recent Newsweek Green Rankings

  • Consistently named one of the best places to work in U.S. business journal rankings

  • Named a DiversityInc Noteworthy Company for third consecutive year

  • Listed on the Disability Equality Index® (DEI), a joint initiative of the American Association of People with Disabilities (AAPD) and the US Business Leadership Network (USBLN), recognizing companies for prioritizing the inclusion of people with disabilities

  • Named Top 23 ‘Best Places to Work for LGBTQ Equality’ in New Jersey

  • Achieved Cancer Gold Standard accreditation from the CEO Roundtable on Cancer, recognizing our actions to reduce the cancer risk of employees and their families

  • Received C. Everett Koop National Health Award for Efforts to Promote Employee Health in 2020

Diagnostic Testing Services

Quest Diagnostics is the world’s leading provider of diagnostic testing, information and services that patients and doctors need to make better healthcare decisions. Their services range from routine blood tests — such as total cholesterol, Pap testing and white blood cell count — to complex, gene-based and molecular testing. They perform medical tests that aid in the diagnosis or detection of diseases, measure the progress or recovery from a disease or confirm that an individual is free from disease. In addition, they have specialized expertise in cancer, cardiovascular diseases, infectious diseases, and neurology.


In the $60 Billion and growing US Diagnostic Testing Market, Quest Diagnostics is the leader. Quest Diagnostics’ reputation as a leading innovator, provider of high value, low cost solutions and its financial strength and flexibility make it well positioned to capitalize on the evolving healthcare landscape.

Quest Diagnostics’ long-term strategy is to become the undisputed world leader in diagnostic testing, information and services. To drive this profitable growth, Quest Diagnostics plans to leverage capabilities to create differentiation:

  • Deliver Innovative Solutions

  • Leverage their Unparalleled Access and Distribution Network

  • Expand their relationships with large payors and health systems

  • Deliver Superior Patient Experiences

Position Overview

As a key leadership team member, the Executive Director ensures effective execution of Professional Lab Services (PLS) operations and growth strategies. Responsible for collaboration with business development, marketing, and sales in assessment of key growth opportunities and new value proposition implementation. The ED provides critical hospital segment leadership and insights to corporate and regional partners.  S/He ensures engagements are delivered in a reliable, timely, accurate, and cost-effective manner, in order to, enable better hospital partnerships, value creation, and improved patient care.


  • Provide leadership and expertise in client engagements, proposal development and review, as well as issue resolution

  • Set the vision and priorities for the operations team across all functions, including project management, procurement, IT, QMS, and implementation

  • In collaboration with the PLS leadership team, engage with potential clients to present the value of Quest’s PLS offerings

  • Direct all operations activities to ensure that services are provided on schedule with expected quality and within time expectations for all phases of PLS deals: proposal review/development/finalization, due diligence, modeling, implementation, and QHL improvement projects.

  • Manage performance and development of the operations leadership team.

  • Establish clear operations plans and delegate responsibilities, authorities, and accountabilities to appropriate team members to maximize impact.

  • Provide recommendations regarding menu & method rationalization for QHL sites and prospective clients

  • Build capability within the team to support rapid expansion and enhanced service offerings

  • Drive the assessment of equipment choice for the hospital market in partnership with Procurement; provide leadership in vendor relations and contract negotiations.

  • Ensure full execution on service delivery improvement commitments through the QMS and implementation teams

  • Builds and manages relationships with key internal partners including Regional leadership, Corporate procurement, and Quest Hospital Lab network

  • Coordinate resolution on QHL issues with Medical/Procurement/Regions/Others as needed

  • Travel up to 40% nationally

  • Directly oversee a group of directors and managers who have responsibility in leading their respective team/functional areas.

Experience Requirements

  • Bachelor's degree in business or related field is required; Master’s degree in business or related field preferred

  • Senior operations leadership experience; 10+ years hospital or diagnostic lab experience

  • P&L management experience

  • Demonstrated project management and portfolio management skills

  • Demonstrated Analytical skills and Financial skills

  • Superior teamwork and influence skills

  • Proven talent management and development skills

  • Superior executive influence leadership in a matrix environment


To Apply

Please Log In or Register to Upload a Resume and complete the online Application by visiting careers.questdiagnostics.com, clicking “Job Search” and following the prompts. Because of the large number of applicants to job openings, Quest Diagnostics will only contact qualified candidates for interviews.

Quest Diagnostics is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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