Dispatcher I in Lenexa, KS at Quest Diagnostics

Date Posted: 11/27/2022

Job Snapshot

  • Location:
    9601 Renner Boulevard
    Lenexa, KS
  • Date Posted:
  • Function
  • Job Family
  • Remote
  • Position Type
    Regular Full-Time
  • Shift

Job Description

Dispatcher I- Lenexa KS Tuesday- Saturday

We will provide you with a career with a leader in the healthcare industry, by offering a wide variety of opportunities, a diverse work environment, and a robust rewards package! We provide you with the tools & support to learn, grow and advance in a healthcare/logistics operations career.

Quest Wants you!

  • Do you want to make an impact on the health of people in your community?
  • Do you like to interact w/ people on the phone? (Have you provided services to the public via the telephone before)
  • Are you tech savvy? (Have used handheld scanners, Smart Phone, Computers)

What we offer:

  • Career with a Leader in the Diagnostics Laboratory industry
  • Competitive Salary
  • Annual merit increases and bonuses
  • Career Advancement Potential



  • Annual Bonus Plan
  • Day 1 Medical/Mental Health/Dental/Vision for FT
  • 15 PTO days first year
  • 401K matching
  • Employee Business Networks supporting Diversity and Inclusion
  • Tuition Reimbursement for undergraduate and graduate programs for FT employees who work 30+ hours
  • Training provided!


  • — Receives phone calls from clients, documenting detailed information, for specimen pickups transported to the lab
  • — Work collaboratively with co-workers, leaders and cross functional team members
  • — Maintain effective, level of communication with Local Leadership, to report service impacting issues.
  • — Strong organizational skills Ability to follow company and department policies and procedures
  • — Ability to handle multiple tasks and work in a fast-paced environment

  • Answers client pick-up request calls and enter into dispatch system 
  • Determines if pick-up can be performed as requested by the client based upon multiple factors 
  • Assigns pickup and delivery destinations to courier 
  • Actively Listens to client concerns, conducts preliminary Research and forwards client to appropriate party or escalates issue to a Group Lead or Supervisor. 
  • May include other tasks as assigned 


Required Work Experience:  

1 to 3 years Customer Service or Logistics Experience 

Preferred Work Experience:  


Physical and Mental Requirements:  

Ability to sit for long periods of time 


  • General knowledge of logistics operations  
  • Knowledge of Quest Diagnostics logistics’ policies and procedures 


  • Ability to handle a high volume of telephone calls and work in a fast paced environment 
  • Ability to learn Dispatch Application and accurately enter pick up requests 
  • Excellent computer skills, good working knowledge of Microsoft Windows and Office products (Word, Excel, Outlook) 
  • Excellent verbal and written communication skills 
  • Well organized, utilizes job aides, maps etc., and can locate information readily 
  • Must be able to prioritize and handle multiple functions and service Multiple Regions simultaneously 
  • Ability to interface with other departments within the facility and company 
  • Ability to maintain confidentiality concerning information and data received  
  • Flexible and available based on staffing requirements; weekends, holidays, on-call and overtime 
  • Job Competencies Include 
    • Functional/Technical Skills 
    • Integrity and Trust  
    • Active Listening 
    • Negotiating Skills  
    • Problem Solving  
    • Drive for Results 
    • Composure 
    • Creativity  
    • Priority Setting 

Associates Degree