Director, Site Reliability Engineering in Secaucus, NJ at Quest Diagnostics

Date Posted: 6/16/2022

Job Snapshot

Job Description

Recognized by FORTUNE magazine as one of the “World’s Most Admired Companies,” Quest Diagnostics is the world's leading provider of diagnostic testing, information and services that doctors and patients need to make better healthcare decisions. They are pioneers in developing innovative diagnostic tests and advanced healthcare information technology solutions that help improve patient care.

With corporate headquarters in Secaucus, NJ, Quest Diagnostics is a Fortune 500 company traded on the New York Stock Exchange (NYSE: DGX) and included in the Dow Jones Sustainability World Index.  With 2021 revenues of $10.79 Billion and approximately 50,000 employees and 6,600 patient locations across the US, Quest Diagnostics serves half of the physicians and hospitals in the US with their large variety of products and services. 

The company offers the broadest access to diagnostic testing services through its network of laboratories and patient service centers and provides interpretive consultation through its extensive medical and scientific staff. Quest Diagnostics also provides services to employers, life insurance companies, other commercial labs, clinics, health plans, government agencies, and organizations involved in clinical trials research.

Approximately 150 million times each year, patients and their physicians rely upon Quest Diagnostics results to make important healthcare decisions and approximately one third of U.S. physicians – and many of the country’s leading hospitals and health systems – relies on Quest Diagnostics healthcare information solutions to foster better patient care and outcomes.



•       FORTUNE magazine's "World's Most Admired Companies" list for 7 consecutive years; one of only five companies to attain Most Admired status in the "Health Care, Pharmacy and Other Services" industry category. 

•       Fortune magazine’s Fortune 500 list

•       Forbes® Global 2000

•       Forbes®' America's Best Employers List for third consecutive year

•       Forbes® 2020 America’s Best Employers for Women for second consecutive year

•       S&P 500

•       Barron’s 500

•       Member of the Dow Jones® Sustainability World Index

•       Included in the FTSE4Good, Calvert, and Ocean Tomo sustainability indices

•       Listed in the most recent Newsweek Green Rankings

•       Consistently named one of the best places to work in U.S. business journal rankings

•       Named a Diversity Inc Noteworthy Company for third consecutive year

•       Listed on the Disability Equality Index® (DEI), a joint initiative of the American Association of People with Disabilities (AAPD) and the US Business Leadership Network (USBLN), recognizing companies for prioritizing the inclusion of people with disabilities

•       Named Top 23 ‘Best Places to Work for LGBTQ Equality’ in New Jersey

•       Named a Best Place to Work for LGBTQ Equality by scoring a perfect 100 on the Human Rights Campaign Foundation’s 2021 Corporate Equality Index (CEI) for the fifth consecutive year.

•       Achieved Cancer Gold Standard accreditation from the CEO Roundtable on Cancer, recognizing our actions to reduce the cancer risk of employees and their families

•       Received C. Everett Koop National Health Award for Efforts to Promote Employee Health in 2020


Diagnostic Testing Services


Quest Diagnostics is the world’s leading provider of diagnostic testing, information, and services that patients and doctors need to make better healthcare decisions. Their services range from routine blood tests — such as total cholesterol, Pap testing and white blood cell count — to complex, gene-based and molecular testing. They perform medical tests that aid in the diagnosis or detection of diseases, measure the progress or recovery from a disease or confirm that an individual is free from disease. In addition, they have specialized expertise in cancer, cardiovascular diseases, infectious diseases, and neurology.



In the $60 Billion and growing US Diagnostic Testing Market, Quest Diagnostics is the leader. Quest Diagnostics’ reputation as a leading innovator, provider of high value, low cost solutions and its financial strength and flexibility make it well positioned to capitalize on the evolving healthcare landscape.

Quest Diagnostics’ long-term strategy is to become the undisputed world leader in diagnostic testing, information, and services. To drive this profitable growth, Quest Diagnostics plans to leverage capabilities to create differentiation:

•       Deliver Innovative Solutions

•       Leverage their Unparalleled Access and Distribution Network

•       Expand their relationships with large payors and health systems

•       Deliver Superior Patient Experiences

Position Description

As a Site Reliability Engineering Director, you will be responsible for building and managing a SRE, monitoring and performance engineering team which will be aligned to our agile teams to help drive availability, resiliency and stability of Quest products, platform, and services.

You are an engineering leader who has a passion for reliability and have experience running a site reliability engineering function. Ideally, you will have had experience as an SRE leader where you made significant improvements to engineers and customer experience. You will also partner with architecture, engineers, security, and operations to design and build reusable patterns to deploy reliable and resilient solutions.

You will also have responsibility to attract, retain and grow top SRE engineering talent, providing guidance, career development and mentorship to team members.

You will bring empathy, humility, and a continuous learning mindset to every interaction. You are motivated to innovate and create, to always do the right thing, and to improve both what we build and how we build it.


•       Experience in transform organization in designing and implementing SRE capabilities, including monitoring, performance, and chaos engineering. You will set the strategy for overall Site Reliability Engineering (SRE)/Development alignment

•       Lead initiatives to implement service levels (SLIs, SLOs, SLAs) and error budgets. You will initiate, influence and drive SRE within the organization and work with product and service teams to enable this model.

•       Provides guidelines/patterns and establishes proper metrics for building highly scalable, reliable, high performing systems

•       Strategizes best in class monitoring frameworks to accomplish end to end flow monitoring and meaningful alerting.

•       Coaches and mentor’s teams of monitoring, performance and SRE engineers.

•       Proven ability to implement processes, solutions, and engineering capabilities at scale.

•       Prior experience in large scale digital technologies, where uptime and continuous availability was core to the business.

•       Strong acumen of public cloud and / or private cloud implementation and application adoption

•       Strong understanding of Cloud, API, Event Driven, and Microservices technologies for large scale environments.

•       Recruit, motivate, mentor, and lead the best application engineering talent



•       15+ years of experience in developing enterprise software and proficiency in multiple languages e.g., Java and web technologies (Python, Go, Perl, Ruby, or shell scripting)

•       5+ years in implementing SRE solutions/practices.

•       10+ years in people management on distributed teams.

•       Expert with a proven track record in delivering technology solutions and leading a high performing SRE team in automating the manual work

•       Expert knowledge of reliability and production management domains

•       Experience in public cloud environments (AWS/Azure/Google Cloud).

•       Experience in managing operations leveraging key event streaming, messaging and DB services e.g., Casandra, MQ/JMS/Kafka, Aurora, RDS, Cloud SQL, BigTable, DynamoDB, Cloud Spanner, Kinesis, Cloud Pub/Sub, etc.

•       Experience in either SAFe agile or Scrum or Kanban model

•       Expertise in modern development technologies and tools e.g., CI/CD, Gitlab, Terraform and any security scanning tools.

•       Experience with cloud-based technologies and tools especially in deployment, monitoring, and operations, such as Dynatrace, Prometheus, Splunk, Elasticsearch, Grafana

•       Strong experience and technical skills in developing/managing APIs and Microservices

•       Expert practitioner in multiple technology domains, may be a cross-domain expert able to solve complex and mission critical problems within a business or across the firm