Director, IT Transformation (PMO) in Milwaukee, WI at Quest Diagnostics

Date Posted: 6/5/2021

Job Snapshot

  • Employee Type:
  • Location:
    4852 South 6th Street
    Milwaukee, WI
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Recognized by FORTUNE magazine as one of the “World’s Most Admired Companies,” Quest Diagnostics is the world's leading provider of diagnostic testing, information and services that doctors and patients need to make better healthcare decisions. They are pioneers in developing innovative diagnostic tests and advanced healthcare information technology solutions that help improve patient care.

With corporate headquarters in Secaucus, NJ, Quest Diagnostics is a Fortune 500 company traded on the New York Stock Exchange (NYSE: DGX) and included in the Dow Jones Sustainability World Index.  With 2020 revenues of $9.44 Billion and approximately 50,000 employees and 6,600 patient locations across the US, Quest Diagnostics serves half of the physicians and hospitals in the US with their large variety of products and services. 

The company offers the broadest access to diagnostic testing services through its network of laboratories and patient service centers and provides interpretive consultation through its extensive medical and scientific staff. Quest Diagnostics also provides services to employers, life insurance companies, other commercial labs, clinics, health plans, government agencies, and organizations involved in clinical trials research.

Approximately 150 million times each year, patients and their physicians rely upon Quest Diagnostics results to make important healthcare decisions and approximately one third of U.S. physicians – and many of the country’s leading hospitals and health systems – relies on Quest Diagnostics healthcare information solutions to foster better patient care and outcomes.



•         FORTUNE magazine's "World's Most Admired Companies" list for 7 consecutive years; one of only five companies to attain Most Admired status in the "Health Care, Pharmacy and Other Services" industry category. 

•         Fortune magazine’s Fortune 500 list

•         Forbes® Global 2000

•         Forbes®' America's Best Employers List for third consecutive year

•         Forbes® 2020 America’s Best Employers for Women for second consecutive year

•         S&P 500

•         Barron’s 500

•         Member of the Dow Jones® Sustainability World Index

•         Included in the FTSE4Good, Calvert, and Ocean Tomo sustainability indices

•         Listed in the most recent Newsweek Green Rankings

•         Consistently named one of the best places to work in U.S. business journal rankings

•         Named a DiversityInc Noteworthy Company for third consecutive year

•         Listed on the Disability Equality Index® (DEI), a joint initiative of the American Association of People with Disabilities (AAPD) and the US Business Leadership Network (USBLN), recognizing companies for prioritizing the inclusion of people with disabilities

•         Named Top 23 ‘Best Places to Work for LGBTQ Equality’ in New Jersey

•         Achieved Cancer Gold Standard accreditation from the CEO Roundtable on Cancer, recognizing our actions to reduce the cancer risk of employees and their families

•         Received C. Everett Koop National Health Award for Efforts to Promote Employee Health in 2020

Diagnostic Testing Services


Quest Diagnostics is the world’s leading provider of diagnostic testing, information, and services that patients and doctors need to make better healthcare decisions. Their services range from routine blood tests — such as total cholesterol, Pap testing and white blood cell count — to complex, gene-based and molecular testing. They perform medical tests that aid in the diagnosis or detection of diseases, measure the progress or recovery from a disease or confirm that an individual is free from disease. In addition, they have specialized expertise in cancer, cardiovascular diseases, infectious diseases, and neurology.



In the $60 Billion and growing US Diagnostic Testing Market, Quest Diagnostics is the leader. Quest Diagnostics’ reputation as a leading innovator, provider of high value, low cost solutions and its financial strength and flexibility make it well positioned to capitalize on the evolving healthcare landscape.

Quest Diagnostics’ long-term strategy is to become the undisputed world leader in diagnostic testing, information, and services. To drive this profitable growth, Quest Diagnostics plans to leverage capabilities to create differentiation:

•         Deliver Innovative Solutions

•         Leverage their Unparalleled Access and Distribution Network

•         Expand their relationships with large payors and health systems

•         Deliver Superior Patient Experiences


Position Description

The Director is responsible for directing very high complexity matrixed teams to deliver high visibility, strategic programs and company-wide Digital and Transformation initiatives. This role typically manages a portfolio of strategic programs and/or projects across multi-disciplinary teams. The Digital and Transformation programs are normally very high complexity considering total cost, financial impact, systems impacted, performing labs, software development, test code complexity and outside entities/third parties.

This position leverages Quest Management System (QMS) principles and tools in their daily work and acts as a change agent and role model to help reinforce the desired behaviors and embed QMS tools and methodologies. Drives continuous improvement efforts and is also responsible for coaching others to learn and apply QMS principles in order to embed the tools and methodologies into our normal way of doing things.

QMS is Quest Diagnostics’ approach to using a set of proven tools and methodologies to drive successful execution of and results from key initiatives and day-to-day work. It is the structured way we manage, lead, and solve problems. It is built on 7 practices:

1.            Management approach & governance

2.            Breakthrough management and Hoshin planning

3.            Customer insights and solutions development

4.            Process management

5.            Continuous improvement

6.            Project management

7.            Change management

The Director will partner with different areas of Quest Diagnostics including Consumer, Commercial, Marketing, Health Analytics, Research &Development, Clinical Franchise, Information Technology Operations, Business Development and Companion DX organizations to design the rollout of optimized solutions that meet complex strategic goals while collaborating with the aforementioned organizations to ensure execution and  seamless transition of digital assets and services in the areas of  Infrastructure Modernization including  Cloud Migration, Platform Modernization, Application Modernization and other areas of digital and disruptive technology transformations.

The Director provides comprehensive written and verbal status updates to C-suite leadership, senior leadership, executive/program sponsor and key stakeholders for key strategic programs.

The Director is responsible for driving broad cross-functional process improvement initiatives, as well as ensuring best practices are utilized throughout planning and execution management.

Applies continuous improvement tools and techniques, as well as other QMS principles and tools, toward a variety of large or complex problems.  Manages a portfolio of initiatives that drive process improvement within and across Franchises and other organizations as part of the Product lifecycle management process.

Day in the life of this Position


•         Working across functional program teams, engage with Digital asset owners, Engineering Teams, Technical Product Management, Architecture, Infrastructure, Security, Business teams to implement complex digital products or services.

•         Work with front end teams, business teams across Quest Diagnostics and other key stakeholders to understand customer problems and drive the product vision & roadmap based on the inputs.

•         Assist with business case level of effort, complexity, funding. Skilled with "big picture" and selling vision to key stakeholders.

•         Accountable for the day-to-day execution of the transformation programs and projects.  Defining scope/charters, road map/strategy, release planning, design thinking, solutioning to enable create high quality and result oriented digital assets.

•         Provide hands on management of a large portfolio of digital and transformation projects delivering to key business and technology success criteria/metrics.

•         Responsible for program performance, risk and mitigation plans, administration and issue resolution working in conjunction with the technology and functional teams. Assist in developing quality assurance and control plans.

•         Directs programs and cross functional working teams to effectively initiate, plan, execute, monitor, and close projects.  Acts as the primary liaison at the project and program level for all related information.

•         Develops and executes project plans, milestone charts, project/program documentation and scorecards according to requirements defined and approved by sponsor.

•         Facilitates high profile large scale intra- and inter-organizational meetings, workshops, and targeted improvement events to help teams quickly achieve strategic objectives.

•         Manages project deliverables in accordance with approved schedules. Analyzes critical path, proactively identifying issues and raising/facilitating resolution with cross-functional team. Drives visibility to gaps impacting overall schedule. Synchronize projects at program level to optimize delivery. Drive visibility to critical path and gaps impacting overall schedule. Drive roadblocks to resolution.

•         Manages sponsor and stakeholder expectations and establish regular points of communication.

•         Manages changes to project and or program scope, cost, and schedule via formal change management process.

•         Proactively identifies and manages project/program risks. Directs team members, key stakeholders, and sponsors through roadblocks/barriers to resolution.

•         Acts as a change agent and drives Organizational Change Management planning and execution to drive key stakeholders, project/program sponsor and leadership toward success.

•         Tracks cost, budget, resources, plan and schedules and manage changes at program level as appropriate. Ensures project artifacts are collected, documented, and stored for audit and lessons learned purposes.

•         Supports the directing of external vendors as indicated to plan and execute program requirements. Act as liaison for all program related communications and status updates.

•         Actively participates in QMS PM Community.

•         Leads cross-functional efforts to develop and communicate business process documentation where absent/improvements needed to drive successful project/program planning and execution.

•         Understands strategic business direction with respect to portfolio/sub-portfolio and can prioritize initiatives and control program execution.

•         Performs root cause analysis using CI tools (e.g. 5 whys, lessons learned) at project and program level. Documents and communicates project shortfalls. Drives corrective action, analyzing at the project level, trending across projects/programs (people, process, system).

•         Drives learning, application, and adoption of QMS tools and methodologies and coaches other employees on the use of various tools, concepts and practices foundational to QMS.

Supervision Exercised


•         May lead up to five Project Managers


•         Bachelor’s Degree required (BS/BA)

•         Certified Program Management Professional (PMP) a plus

•         Formal training in project management or continuous improvement methodologies (e.g. Six Sigma, Total Quality Management, Lean) a plus

•         AWS/Azure cloud certification a plus

•         Agile Certification preferably Certified SAFe Scrum master a plus

•         Demonstrated experience leading digital and transformation portfolio of projects/programs from initiation to completion in a matrixed organization (10+ years’ experience)

•         Experience operating in a DevOps/Product Delivery Organization

•         Experience managing cloud migrations, application and platform modernization, data reporting and analytics implementations

•         Demonstrated ability of leading enterprise digital tools and services using a combination of disruptive technologies e.g. analytics, digital content management, cloud migrations, big data, natural language, social media analytics, process mining, block chain, bots etc.

•         Experience working workload management tools (e.g. Azure, AWS, DevOps, Visual Studio etc.)

•         Experience with a product or service-related technology (e.g. Cloud, Gaming, Windows, Devices, enterprise technologies)

•         Possess the knowledge, rigor, skill, and experience of executing waterfall/agile programs

•         Ability to make and communicate strategic/complex decisions with available data

•         Perform job duties adjusting priorities with frequent interruptions or distractions

•         Performs a variety of duties, often changing from one task to another

•         Ability to work independently absent of supervision

•         Strong executive presence

•         Strong aptitude for analytical thinking, disciplined problem solving and data analysis skills (e.g. Lean Six Sigma)

•         Experience with delivering high quality readouts and communication of business performance to leadership and other stakeholders

•         Exceptional planning and organizational skills; results and process oriented.

•         Proven ability to deliver results in a matrixed organization

•         Exceptional written and verbal communication skills across multiple formats at all organizational levels:  formal presentations, facilitation of virtual meetings

•         Composed when faced with conflict or difficult issue. Able to independently drive conflict/difficult issue to conclusion - leaving stakeholders dedicated and committed to moving forward regardless of position

•         Outstanding negotiation and decision-making skills

•         Excellent interpersonal skills with demonstrated ability to develop strong business relationships. Able to independently learn, articulate and drive new concepts rapidly

•         Ability to operate in a dynamic environment and quickly adapts to change; must have ability to promote and build teamwork; exhibits assertiveness, delegates, and empowers team members with focused leadership and commitment to meeting program goals and objectives

•         Travel up to 10%

•         Experience in Health Care Sector a plus


•         Business Acumen                                                      

•         Intellectual Horsepower

•         Learning on the Fly

•         Dealing with Ambiguity

•         Innovation Management

•         Strategic Agility

•         Developing Direct Reports & Others

•         Command Skills

•         Drive for Results

•         Political Savvy

•         Comfort around Higher Management

•         Customer Focus

•         Negotiating

•         Managing Vision and Purpose

•         Listening

All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity.